IT 510 Module Two Case Study


You are employed in the corporate IT department of URCovered, Inc., which is one of the largest major auto insurance companies in North America. Based on a yearlong study, your company management has identified a mobile application as an opportunity to improve customer service in the area of claim management. There are both positive and negative arguments presented by management on how the mobile application can influence customer relationships. As a result, management decided to form a dedicated committee to study the problem further. The committee has two months to complete the study and will then return and present their results to management. Based on the additional study results, management believes they will be able to make a much more informed decision that is in the best interest of both the company and its customers.


As an IT business analyst, you are selected by management to perform the IT study of the mobile application. You will follow the IT company standard project process to complete the outputs supporting the initiation and discovery steps. The resulting output model will be presented to management for a GO/NO GO decision. In the event there is a GO decision, the model output will be used as input to the remaining project steps of construction, verification and validation, and closeout. In the event of a NO GO, the resulting output documents will be archived accordingly and the project will move to closeout.


The following information was noted during management meetings and should be able to get you started:


In the monthly management meeting, one of the agenda items was to discuss the claims management system. This system is over 5 years old now and it does a fantastic job of managing customer claims internally for case managers. The case manager is responsible for the entire workflow beginning with the initial claim request and ending with the final customer follow-ups after a claim has been completed. The system is well integrated with accessibility via the web for all people involved with the claim, including car repair shops, auto body, paint shops, etc. The web application screens are user friendly however they do require a computer to access. Based on the case manager contact with customers as well as other survey based feedback channels, it was determined that customers would prefer to use a mobile application because they don’t really use a computer any more. They found that they called their case manager instead of logging into the web application.


As the discussion continued regarding the mobile application, the managers believed that it was a great idea. The discussion began to dive further into details and some managers quickly recognized that maybe a mobile application would not be good for the customer relationship. The contact with the case manager and customer was more personal. The mobile application may cause a customer to feel disconnected and lose that personal connection. Another concern was ensuring that the information provided was accurate. One claim manager provided the following example. Consider that the customer checks on the status of a claim to find that it is in a pending status. This internal status is meaningful and positive to the case manager who can properly communicate the interpretation of the pending status, whereas the customer becomes stressed because they interpret this status as meaning their claim is not approved.


The management team agreed that they all were in favor of a mobile application. However, they wanted to perform further analysis to ensure that the application could keep the personal connection with the customer.


The information below outlines the high-level requirements and scope of the mobile application as agreed on by the management team:



  • The mobile application is intended to provide customers an alternate communication option with their case manager.
  • It is to be an extension of the current process and not a replacement of the current process.
  • It will need to represent information in the same manner that a case manager would. For example, internal system status will need a mapped customer status.
  • It should have options for alerting the customer to new information.
  • It should have two-way communication for the case manager and customer, for example, a message area that each can write/read/respond to.
  • It should have the case manager’s online business card with an option to immediately dial the case manager from the mobile application.
  • It will need the same security IDs and levels as already exist in the web application.
  • It was decided that this mobile application would first be designed for an Apple iPhone/iPad platform.
  • It will integrate with the existing claim management system database.
  • It is to be an actual iOS application versus a mobile version of the current claims management website.
  • The study is not expected to solve all the IT infrastructure details but it is expected to focus on the end user experience.


Submit a business case proposal, which is a summary of your selected business case for the course project. The business case proposal will be submitted as a Word document and in paragraph form. This business case proposal provides your instructor insight into the project you are selecting and allows for instructor feedback and guidance in terms of the scope of the business case for the purpose of this course. 

The first milestone of the course project is an introduction. The sections to include as part of the introduction are:

  • Background – This section provides information about the system, processes, and other aspects of the system such that the reader can understand the business problem in the context of the system.
  • Problem Statement – This section should clearly state the problem to be solved, why it is a problem, and how it impacts the system.
  • Audience – This section should discuss your communication plan, identify the different audience types in the project, and what type of information is communicated to each audience type.

Note that the course project intent is to introduce students to an entire systems analyst process. Each milestone is fairly significant in size if performing an actual project. For the intended learning and exposure to the course project topics, please know that assumptions will have to be made and that any such assumptions should be documented

For additional details, please refer to the Final Project Document and the Milestone One Guidelines and Rubric document in the Assignment Guidelines and Rubrics section of the course.









1200 words must be written at graduate level

firdt time written paper





TOPIC:Should junk food manufacturers be allowed to advertise their products to children?





1200 words must be written at graduate level

firdt time written paper

  • From the scenario for Katrina’s Candies, determine the appropriate type of market structure for the situation in question. Cite at least four (4) defining characteristics that have helped you reach this decision regarding the appropriateness of the chosen structure.
  • Imagine that you are a manager of a chemical company. An accident has occurred in which chemicals leaked into the ground water nearby. The community is unaware of the accident. Compare the primary costs involved in cleaning up the water immediately (and thus confessing) versus hiding your culpability now and possibly paying more in the future. Predict the impact on profitability in both situations.

statistics homework and quizzes

Companies tend to begin their internationalization process in countries that are culturally very close.  For instance, US-based companies would enter Canada and/or the UK first, before moving on to other countries.  One survey, however, found that only 22% of Canadian retailers felt that they were operating successfully in the US, and Target recently closed all of their Canadian stores.   What are some reasons why culturally close countries are not necessarily easy to manage?

hello there, i have a calculus 3 exam. it is 20 pages long ( multiple choice )

please i need fast work and effecient 100%. whoever is capable enough to provide help, talk to me!

Write 2 pages reaction papers about *The Ring*, The papers must be ORIGINAL and included Questions Answered and at least 6 vocabulary and underline them. 


(Please see attached)

(The sample reaciton paper attached in same file)

Questions for The Ring:

1)      The first line in The Ring is “I hate television,” what does this mean in context of the film itself, and horror in general?

2)      Who is Samara, and why does she kill people?

3)      What is the function of sex in The Ring?

4)      How doe drugs and alcohol function in The Ring?

5)      Why does Samara wait seven days until she kills her victim?  What is the significance of seven?

6)      How does parenting function in The Ring?

7)      What kind of person is Noah?  Why does Noah refuse to be a Father to Aiden?  What are the consequences?

8)      What kind of person is Rachel?  What kind of mother is she?

9)      How do horses function in The Ring?

10)  Why does Samara’s mother Anna kill her and dump her in the well?

11)  Who is Samara’s real father, and why is that so important?

12)  Why set The Ring in Seattle Washington, what are the advantages of the Pacific Northwest?

13)  How does the television set function in The Ring?

14)  What is the function of television?


Vocabulary for The Ring:

1)      Parricide: the murder of a parent or closer elative.

2)      Suicide: the act of deliberately killing yourself.

3)      Revenge: to punish somebody in retaliation forharm or injury done.

4)      Supernatural: relating or attributed to phenomena that cannot be explained by natural laws.

5)      Hybrid: an animal that results from the mating of parents from two distinct species or subspecies.

6)      Bastard: a person born of parents not married to each other.

7)      Nymph: a minor goddess or spirit of nature in mythology, inhabiting areas of natural beauty such as woods, mountains, and rivers and traditionally regarded as a beautiful young woman.

8)      Nymphet: a sexually aware and sexually desirable young woman, especially a woman in her early teens.

9)      Folklore: traditional stories and explanations passed down in a community or country.

10)  Chain Letter: a letter sent to a number of people, each of whom is asked to send copies to the same number of new people, sometimes requesting and promising money to recipients.

11)  Curse: a malevolent appeal to a supernatural being for harm to come to somebody or something, or the harm that is thought to result from this.

12)  Virus: anything that has a corrupting or poisonous effect, especially on people’s minds.

13)  Infection: the transmission of infectious microorganisms from one person to another.

14)  Contagion: an illness that spreads from one person to another, especially by physical contact between persons or contact with infected objects.

15)  Generation X: the generation of people born roughly during the years 1965 to 1980 in Western countries, especially the United States, often regarded as disillusioned, cynical, or apathetic.

16)  Generation Y: the generation of people born approximately in or after 1980 in Western countries especially in the United Sates.

17)  Journalist: somebody who works as a writer or editor for a newspaper or magazine or for television or radio.

18)  Photojournalism: a form of journalism in which photographs play a more important role than the accompanying text.

19)  Nuclear Family: a social unit that consists of a mother, a father, and their children.

20)  Sin: an act, a thought, or behavior that goes against the law or teachings of a particular religion, especially when the person who commits it is aware of this.

21)  Paternity: descent from a father.

22)  Patrilineage: descent traced through the male line.

23)   Patriarchy: a social system in which men are regarded as the authority within the family and society, and in which power and possessions are passed on from father to son.

24)  Clone: a collection of organisms, cells, or molecular segments that are genetically identical direct descendants of a single parent by asexual reproduction, for example, plant cuttings or grafts.

25)  Half-Bred: used to describe a domestic animal that has only one parent of a known pedigree.

26)  Animal Husbandry: the branch of agriculture concerned with breeding and rearing farm animals.

27)  Thoroughbred: a pure breed of horse descended from English mares and Arabian stallions, originally bred in Britain and most often used for racing.

28)  Bastard: a person born of parents not married to each other.


im doing my internship with the company hottelecom which deals with wholesale international calling cards in the united states

to undestand clearly go to website:

hottelecom company works exactly like what activities you see about the same thing you need to write about hottelecom

For your final report you are to write a report that address the following:

1.     What was learned at the internship site? How will you use what you have learned in your career; current and future?

2.     What from your classroom instruction was also found at the internship site?

3.     What do you wish you had learned at the university that you experienced at the internship site?

4.     What advice you would offer to someone who is just beginning his or her internship?

Assignment Criteria:

·        This paper should be between 1600 words (7 pages) in length.

Your paper must be written using APA writing and citation styles.

with reflection and conclusion