finish the Corporate T&D Best Practices Activity.doc


Training Plan Log Training Objective: Describe the training objective in precise, but brief terms. To develop better customer service skills for dealing with angry customers.

Time Content Methods Resources Lay out the entire training session in specific time intervals, denoting the beginning time and expected duration. 9:00 am (30 minutes) 9:30 am (20 minutes)

Describe what the content of each training unit will entail. Dispelling an misconceptions people might have about the training. Information about the cost of poor customer service.

List the specific methods used in each portion of the intervention. Excess Baggage Ice Breaker Lecture

List the resources needed for each portion of the training. 3" x 5" index cards a small, empty suitcase Visual Aids: Charts/Graphs illustrated the statistical data.