Monitor Work Operations
casieaSTUDENT NAME:
SITXMGT401 Monitor work operations
Recognition of prior learning - Challenge task – GAP Learning
Unit Descriptor
This unit describes the performance outcomes, skills and knowledge required to oversee and monitor the quality of daytoday work. It requires the ability to communicate effectively with team members, plan and organise operational functions and solve problems.
Criteria, skills and knowledge covered by this assessment task: |
|
· Elements and/or Criteria |
· Required knowledge and evidence context |
1 SITXMGT401 Monitor work operations (Previous unit SITXMGT001A) |
|
1.7 Assess and respond to opportunities to improve sustainability of day-to-day operations 3.2 Pro-actively share information, knowledge and experiences with team members 3.3 Challenge and test ideas within the team in a positive and collaborative way
|
Sustainability considerations for frontline operational management, including: · relationship between operational efficiency and financial sustainability · ways of minimising waste in the relevant work context · social responsibilities of the operation |
Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
|
Overview of assessment |
|
Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the ability to: plan and organise workflow for a team operation monitor and respond to a range of team based operational and service issues over a period of time demonstrate knowledge of work structures plus frontline management roles and responsibilities in the relevant industry sector demonstrate knowledge of quality assurance, workflow planning and delegation techniques in a frontline management context. |
Students requesting RPL for this unit need to show competency in the skills and knowledge outlined in the elements and performance criteria above by considering the following scenarios and responding to the questions. Please complete and email to a teacher for review at [email protected] .
Sustainability is being able to endure and survive in an environment into the future. Therefore, sustainable business management is front and center to every business or organisation as it involves increasing the sustainability of your operations. This means improving efficiency to help reduce costs, utilizing available capacity and efficiently using resources to achieve business objectives whilst being environmentally and socially responsible.
Visit the SmallBizConnect website to research more on sustainability and answer the following questions. http://toolkit.smallbiz.nsw.gov.au/part/17/83/355
General Questions
Question 1
Sustainability in organisations relates only to environmental issues – true or false?
a) True
b) False
Question 2
Describe in 4 or 5 sentences how incorporating sustainable practices into work operations benefits an organisation? See the link above and the page on ‘Sustainable Operations Management’.
Question 3
Corporate social responsibility CSR is about ‘doing the right thing socially, ethically and environmentally’. Refer to the SmallBiz website page on CSR - http://toolkit.smallbiz.nsw.gov.au/chapter/17/84
Why is following this ideology a good idea in frontline management?
a) Contributing to social and community concerns increases an organisation’s prestige
b) Responsibly and proactively managing human rights and employee practices and welfare earns the organisation a reputation as outstanding employers
c) In today’s changing world consumers, employees, investors and other stakeholders prefer organisations that deliver CSR
d) All of the above
Question 4
For business operations to succeed it is essential to gain support for sustainable practices from the work team. In what ways can a manager provide education on sustainability?
STUDENT NAME:
SITXMGT401 Monitor work operations
Recognition
of prior learning
-
Challenge
t
ask
–
GAP Learning
Unit Descriptor
This unit describes the performance outcomes, skills and knowledge required to oversee and
monitor the quality of day
-
to
-
day
work. It requires the ability to communicate effectively
with team members, plan and organise operational functions and solve problems.
C
riteria, skills and knowledge covered by this assessment task:
v
Elements
and/or Criteria
v
Required knowledge and
evidence
context
1
SITXMGT401 Monitor work operations
(Previous
unit SITXMGT001A
)
1.7
Assess and respond to opportunities to improve
sustainability
of day
-
to
-
day operations
3.2
Pro
-
actively share information, knowledge and
experiences with team
members
3.3
Challenge and test ideas within the team in a
positive and collaborative way
Sustainability considerations for frontline
operational management, including:
-
relationship between operational efficiency
and financial sustainability
-
ways of minimi
sing waste in the relevant
work context
-
social responsibilities of the operation
Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the
performance criteria, required skills and knowledge, range statement
and the Assessment
Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and
evidence required to demonstrate
competency in this unit
Evidence of the ability to:
·
plan and organise workflow for a team
operation
·
monit
or and respond to a range of team based
operational and service issues over a period of
time
·
demonstrate knowledge of work structures plus
frontline management roles and responsibilities
in the relevant industry sector
·
demonstrate
knowledge of quality assurance,
workflow planning and delegation techniques in
a frontline management context.
Students requesting RPL for this unit need to show competency in the skills and knowledge
outlined in the elements and performance criteria ab
ove by considering the following
scenarios and responding to the questions. Please complete and email to a teacher for
review at
.
STUDENT NAME:
SITXMGT401 Monitor work operations
Recognition of prior learning - Challenge task – GAP Learning
Unit Descriptor
This unit describes the performance outcomes, skills and knowledge required to oversee and
monitor the quality of day-to-day work. It requires the ability to communicate effectively
with team members, plan and organise operational functions and solve problems.
Criteria, skills and knowledge covered by this assessment task:
Elements and/or Criteria Required knowledge and evidence context
1 SITXMGT401 Monitor work operations (Previous unit SITXMGT001A)
1.7 Assess and respond to opportunities to improve
sustainability of day-to-day operations
3.2 Pro-actively share information, knowledge and
experiences with team members
3.3 Challenge and test ideas within the team in a
positive and collaborative way
Sustainability considerations for frontline
operational management, including:
- relationship between operational efficiency
and financial sustainability
- ways of minimising waste in the relevant
work context
- social responsibilities of the operation
Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the
performance criteria, required skills and knowledge, range statement and the Assessment
Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and
evidence required to demonstrate
competency in this unit
Evidence of the ability to:
plan and organise workflow for a team
operation
monitor and respond to a range of team based
operational and service issues over a period of
time
demonstrate knowledge of work structures plus
frontline management roles and responsibilities
in the relevant industry sector
demonstrate knowledge of quality assurance,
workflow planning and delegation techniques in
a frontline management context.
Students requesting RPL for this unit need to show competency in the skills and knowledge
outlined in the elements and performance criteria above by considering the following
scenarios and responding to the questions. Please complete and email to a teacher for
review at [email protected] .