Please read the Samsung Electronics Case Study, and complete a Affinity Diagram and a Pareto Chart in the format of excel spreadsheet

1.    Create an affinity diagram from the complaints provided in Exhibit 1. Note the following:

• Of the 33 complaints, some will fit in only one category and some may fit in multiple categories.

• You are to create as many categories as you need; however, if you end up with more than 15 you probably have too many.

2.    Create a Pareto chart from the results of the affinity diagram.

  • Posted: a month ago
  • Due: 
  • Budget: $10
Tags: urgent