Transportation Logistics Management
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page 1 Original Forum with References
page 2 Micheal Response with References
page 3 Mason Response with references
What are the benefits and challenges in implementing a reverse logistics program in a supply chain?
Well integrated reverse logistics capabilities are vital to any complete supply chain. Customers will be less likely to do business with a supplier if the process of returning excess or damaged products is complicated. Reverse logistics is often viewed as a correction for poorly executed forward logistics. Although this can be the case, as in the retrograde of damaged or excess goods, it is not always due to human error. In fact, like security, insurance, or any other function that mitigates the negative constraints of the real world, reverse logistics is a service that can add value by efficiently counteracting inevitable problems.
Numerous extra steps such as repairing, repackaging, restocking, and several more make the reverse logistics process significantly more costly than forward logistics in terms of time and money (Millar, 2014). Reducing human error in both the forward and reverse logistics processes is the first step optimizing reverse logistics expenditures. Further, retailers can reduce their need for reverse logistics services by increasing selectiveness in accepting product returns, while efficient reverse logistics processes can enable improved customer service in giving retailers greater ability to accept returned products.
Yet there are several situations that businesses cannot control, such as bad weather conditions, security threats, and unpredictable reductions in demand which make efficient reverse logistics operations a value-adding function, even when supporting flawless forward logistics services. A firm’s ability to respond to excess products too far forward in the supply chain, and seamlessly redistribute them to where they are in higher demand will both decrease losses and increase revenue. Overall, improved reverse logistics services help to efficiently connect the logistics circle, providing a complete service to marketing entities.
Millar, M. (2014, July 30). Reverse logistics – the opportunities outweigh the challenges. Retrieved from https://www.eft.com/reverse-logistics-opportunities-outweigh-challenges
Reverse logistics entails monitoring the lifecycle of different categories of products as soon as they arrive on the premised of the consumer. It entails how such product can be reused, how it can be perfectly disposed of after use and any place where the expired product can create value (Meade, Sarkis, & Presley, 2007). It is important to note that reverse logistics which affects supply chain has to do with the return of products specifically from the end consumer and back to the manufacturer.
Benefits of Implementing Reverse Logistics in a Supply Chain
One of the main benefits of implementing reverse logistics in a supply chain is reduced cost. In other words, by planning ahead for the related returns and ensuring returns of orders are right, one can be in a proper positions of minimizing costs associated with technical support, administrations and shipping among others (Grabara, Man, & Kolcun, 2014). In addition, reverse logistics helps to do faster service considering that there is original shipping of goods and return. Nonetheless, quick refunding can aid in restoring clients’ faith. Also, customer retention is possible considering that dealing with any related error is the same as making sale. Even after bad experience, one should ensure that client understood what transpired (Grabara, Man, & Kolcun, 2014). Last but not the least is that reverse logistics minimizes loss and unplanned profits. This can be achieved considering that loss of investment of the failed products can be done via fixing and quick restocking.
Challenges of Implementing Reverse Logistics in a Supply Chain
Some of limitation of reverse logistics include lack of inventory information due to untrained personals. This can cost a business and in the end led to frequent loss-making which affect continuity of the business (Rogers & Tibben‐Lembke, 2001). Also, lack of proper process documentation might make it hard for the business to perform even what can be considered as basic functions.
Grabara, J., Man, M., & Kolcun, M. (2014). The benefits of reverse logistics. International Letters of Social and Humanistic Sciences, 15(2), 138-147.
Meade, L., Sarkis, J., & Presley, A. (2007). The theory and practice of reverse logistics. International Journal of Logistics Systems and Management, 3(1), 56-84.
Rogers, D. S., & Tibben‐Lembke, R. (2001). An examination of reverse logistics practices. Journal of business logistics, 22(2), 129-148.
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