Quality Analysis





The ambulatory health service at a university is experiencing an increased number of student complaints concerning the services it offers  in its walk-in urgent care clinic. Using the data in Table 14-5 on page  296 of the textbook, select a complaint for analysis. Your analysis fish bone must includes a fish bone chart, other appropriate charts (run and/or control), and any other techniques you deem necessary to analyze the data appropriately.


Write a 2–3 page paper in which you:

  1. Construct a fish bone chart using Word or MS Paint.
  2. Construct a run and/or control chart using Excel.
  3. Recommend to the ambulatory health service on how it can improve the services it offers in its walk-in urgent care clinic, based on your analysis. Provide a rationale for your recommendation.

This course requires the use of Strayer Writing Standards. For assistance and information, please refer to the Strayer Writing  Standards link in the left-hand menu of your course. Check with your professor for any additional instructions.

The specific course learning outcome associated with this assignment is:

  • Recommend improvements to a health services organization based on data analysis.
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