Process Management in Public Administration

Read these instructions and the grading rubric carefully before beginning your research paper. You are responsible to read and understand these documents.

You are required to write a brief memorandum explaining the concept of Total Quality Management describing how this approach would apply to the case study found on Form 18 in Exercise 5 from the Dresang text. You must briefly explain which diagrams and charts referenced in Exercise 5 would be most beneficial in addressing the issues reflected in the case study, and what purpose each would serve.

This is a graduate-level research assignment designed to test your ability to conduct effective research, gain a nuanced understanding of complex concepts, synthesize the ideas reflected in your research with those reflected in your textbook readings, and to evaluate and apply these ideas to an issue of political economics.

As with all graduate-level assignments, you are expected to comport yourself with the highest writing, research, and ethical standards. To do well on this assignment you must conduct high-quality research and offer a rich, well-supported analysis; mere opinion or conjecture will not suffice.

You must avoid careless or simple grammatical errors such as misspellings, incomplete sentences, comma splices, faulty noun/verb agreement, etc. Such errors will result in substantial point deductions.

Plagiarism in any form is strictly prohibited and may result in failure of the assignment, failure of the course, and/or removal from the program. It is your responsibility to ensure that you fully understand what constitutes the various forms of plagiarism and to avoid all forms of plagiarism.

This research paper must be 3–5 pages (not including title page, reference page, and any appendices). This paper must be in current APA format with 1-inch margins, 12-pt Times New Roman font, and must include a title page and reference page. You must include citations to at least 2 scholarly sources (in addition to the course textbooks, assigned readings, and the Bible) to fully support your assertions and conclusions.