Problem-Solving Process

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For this assignment you will need to revisit previous chapters.


1. Think of a time where you yourself has utilized this process or as witnessed it being implemented.



2. Compose a 2 -3 page paper (APA format) demonstrating the correct usage of the five step problem-solving process.



3. Submit this assignment in the discussion section.


THIS IS CLEARLY FOR AN EXAMPLE NOT TO BE USED FOR MY WORK NOR OTHER OR SHOWN PUBLICLY. 



The Problem-Solving Process


In this report I will talk about how we used this process in our Family Medicine Clinic to track our Diabetic that were not coming back to have their Hemoglobin AIC checked every 6 months. And this was causing our clinic to have a failing score on our Hedis Measures.


Hemoglobin AIC test tells you your average level of blood sugar over the past 2 to 3 months. Diabetic patients need this test to tell if their levels are staying within range. The target A1c for people with diabetes is usually less then 7%. A patient’s AIC level will also let the Doctor know dependent upon the patient’s range if the patient’s Diabetic medication needs to be adjusted. It can also be used to diagnose diabetes. 


Hedis Measures is a set of comprehensive performance measures used to identify opportunities for improvement. Our patient’s AIC needs to be below 7 and most was ranging form 7 and up. Our clinic average should be about 95% and we were between 78%-85%.


Identifying the problem


We found that most out that patient’s did not want to come into the office just to have that test done. But because the way the system was set up. They could not have the A1c done without seeing the Doctor and then Doctor will then place the order for the patient to have the A1c test done. 


Gathering Information


We sent out surveys to all of patients how to improve this process and how we could make it easier for them to come and get their A1c’s done. The majority of the patient’s had the same complaint. They did not feel as it though it was necessary for them to have to come in for a Doctor’s visit just to have that test done. After evaluating all of the patient surveys and noticing the one issue that most had was the same which was most of them did not want to come in for a visit just to have that test done. They wanted to just be able to go straight to the lab and get tested.


Choose and Alternative and take action


After evaluating all of the patient surveys and noticing the one issue that most had was the same which was most of them did not want to come in for a visit just to have that test done. They wanted to just be able to go straight to the lab and get tested. We came up with a program called the Diabetic honor program. This program allowed for patients to report directly to the lab for their A1c testing up to twice a year. As long as they were in range there was no need for them to come in for a visit until it was time for their annual visit. This program also allowed the patients to go the pharmacy and pick up their diabetic supplies minus medication without having to come in and see the Doctor. 


Evaluate and revise as needed


After revaluating this program after a  month period, we found that it is working. Our clinic Hedis Measure for our Diabetic patients getting their A1c done was on the rise and we were just above our goal of 93% in just a six month period. We then evaluated the program at a year point and we had surpassed our goal of 95% and was at 96.5%. The program implementation of the Diabetes Honor Program has been working and we did not need to do any revision to the program. 


PLEASE DO NOT PLAGIARIZE!!!!

    • Posted: a month ago
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