MKTG 3130 Week 9chamankaka1
Please read this post and answer appropriately. I have attached salesforce link with this as well. Thank you.
I'm sure that you savvy sales professionals can sense that Salesforce makes a very convincing case for how their platform benefits selling organizations. Trailhead modules like Grow Your Business With Sales Cloud, Sell the Salesforce Way, Close Deals Faster and Sell Your Services make it pretty clear that Salesforce knows what sellers are looking for. But...here's an intriguing question. What's in it for customers? What benefits do end customers realize when their suppliers invest in a Customer Relationship Management System?
Task - Go to Trailhead. Use the search box at the top of the page to search for trails/modules that speak to how Salesforce ultimately makes life better for end customers.
Hint - think of common customer pain points that Salesforce might address ("my supplier doesn't understand my needs", "they don't communicate well across functions", "the customer service people don't know what the sales rep sold to me", "they don't come out quickly on service calls", they don't keep good records of my issues", "they don't measure customer satisfaction effectively", they don't understand my business", "they don't empathize", "they don't love me anymore", etc.)
Hint - use search terms that will yield customer-centric Salesforce features and modules (customer research, customer service, customer satisfaction, empathy, customer experience management, etc.). Remember that one of Daniel Pink's New Selling skills was "Perspective Taking". That's what we're doing here. We're flipping CRM around and looking at it from the customers' perspective. .
Start out YOUR post with the words "As a customer, I want my suppliers to have a CRM system because...". BE AN INDIGNANT CUSTOMER! First identify the "Pain" (how suppliers fail their customers) then identify the "Gain" (how suppliers will do a better job with CRM). Be specific! Don't repeat someone else's point! There's lots of material in Trailhead for this.
- 3 years ago
- Web Project Research, Identify, Review and Select 3 web sites that cover Customer Relationship Management (CRM). These can be sites from CRM providers that detail business success stories , sites from companies that discuss their use of CRM, or sites th
- Bus 601 ORGANIZATIONAL BEHAVIOR
- debt affect
- 320 wk3 rly 2
- 300 wk4 ASS
- Organization Can Reduce the Risk they face in Relocating
- Human relations must be 200 words
- Original work is needed
- FINAL ESSAY
- Essay MasterTutor2011
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Please write at least 1 and half page for the responses for part A and B.
Start by reviewing the step-by-step guideavailable in our Week 8Folder.Follow the directions to visit the …3 years ago
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I'm sure that you savvy sales professionals can sense that Salesforcemakes a very convincing case for how their platform benefits. Trailheadmodules like Grow Your Business …2 years ago