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Week 1 Assignment: Your Service DNA (CO2, ILO.B.SK.3, BIS.1, DL.2)

What is the DNA of your service excellence? Be sure to include the following (not limited to):

  • How does your customer see you (or would see you)? How do you know?
  • How is your customer at the center of your framework (see figure)?
  • What opportunities do you have? Explain.
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