Read: “How to Navigate Difficult Conversations” by Elizabeth Bernstein and “The Debate in HR: What’s the Best Way to Fire Someone?” by Chip Cutter.
In a Word document, please respond to the following questions:
- How is the information discussed in the articles similar or different compared to what you have heard/learned about delivering good/bad news? Especially compared to the chapters from our textbook Business Writing Today.
- Based on the information provided in the articles, what are some rules/conventions do people tend to follow when handling difficult conversations?
- Describe the time when you had to deliver good or bad news. What rhetorical techniques did you use?
- 2 years ago