HA 425 Operational Analysis and Quality Improvement

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150 words as response to this post if in text site use reference

 Amanda Elliott

Hello all,

Yes. I have participated in office visits in a physical building and telehealth as well as work in the medical setting. What I saw in the medical setting all those years ago was a ton of doctor visits scheduled. Which at times overwhelmed some of them. Some patients would say they felt as though they were not truly listened to by the physicians. Which is understanding considering the doctors were in and out of the exam room in less than 15 minutes. 

I sometimes would experience the physicians not listening to me as well. Especially when there were times when I had more than two ailments that I could only discuss. Otherwise I would have to make another appointment to speak about the other issues going on with my health. But I understand that they can only look at no more than two ailments at a time. They are way too busy trying to visit with other patients. 

This is why I find myself steering more toward telehealth. I can see a doctor anytime of the day that I wish to see a doctor. I don’t have to set an appointment, take off work or wait until it is one of my off days. Now I know that certain things cannot be done over telehealth, but most issues can be seen online. 

Most patients’ want to be heard. According to the National Library of Medicine, “A starting point for increasing the “patient-centeredness” of health care delivery is changing the perspective of clinicians to consider patients and their families as “partners” and to incorporate their values and wishes into care processes.” (National Library of Medicine, N.D.) 

In conclusion, a partnership is now built between the doctor and the patient. The patient has an entire healthcare team behind them when it comes to making plans for their health. This is a way a patient can feel heard.   

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