Due Sunday

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Instructions

Week 5 Assignment: Training (CO3, ILO.B.SK.3, AL.3, AL.2, DL.2)

Determine a training outline for a frontline-level employee for your business based on one customer service initiative. Complete the following:

  • State the frontline position and a brief description of that job (about a paragraph)
  • State the one customer service initiative the training will be centered on.
  • Construct a one day agenda for the training in outline format.
  • Explain your reasoning for your initiative and your outline.

Include a minimum of two scholarly sources

Written paper at least 2 pages

Agenda outline

Format your paper according to APA guidelines

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