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Think of a time when a company had to deliver bad news to you. It could be an order that was delayed or not fulfilled, a security breach that put your password or account information at risk, etc. Describe how the situation was handled. Which part of the communication you received made it effective or ineffective? Would you change anything about that way you were informed? 

    • 7 months ago
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      HowtoDeliverBadNews.docx