Customer Satisfaction

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What information will you, as a foodservice manager, collect to determine whether customers are satisfied?

How might the data collected in a walk-through audit differ from that collected by talking to guests?

Have you ever given a manager verbal or written feedback, either positive or negative, at a restaurant?  What was the feedback and what was the reaction from the manager?  Were you satisfied with the response?  Why or why not?
 

Instructions:  Your initial post should be at least 250 words

    • 2 years ago
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