communicating negative news

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Select one of the following scenarios at the end of Chapter 11 in Business Communication Today.


  1. 11‐36



Write a 100‐250‐word e‐mail responding to the scenario. Incorporate the conventions related to delivering negative news in an indirect manner by including the following:

  1. Buffer statement
  2. Reasons for the situation or decision
  3. Negative news
  4. Additional information
  5. Respectful closing

Follow the guidelines for composing professional e‐mail, including the following a subject line length appropriate for the genre and the content of the message.



11-36. Message Strategies: Rejecting Suggestions and Pro-posals [LO-5] Imagine that you are the president of a student club or some other campus group that is unaffiliated with any larger national or international organization. (It can be any type of organization—recreational, charitable, academic, cultural, professional, or social—but try to use a real organization, even if you aren’t a member.) You’ve just received a message from someone who is the president of a similar club in another col-lege or university, proposing to form a national organizational structure. Her proposal has some appealing aspects, includ-ing unified branding and recruiting, the opportunity to share best practices, and the chance to socialize with and learn from like-minded students across the country. However, after talking it over with some of your members, you decide it’s not right for you. You believe that the time, trouble, and costs of being part of a national organization would outweigh the benefits it could offer. 

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