12 MCQ's Answers
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Question 1
Another name for a task force is a(n) ___________.
informal group
interest group
ad hoc committee
virtual group
friendship group
Question 2
The person who wishes to share information with someone else is known as the __________.
encoder
messenger
noise
receiver
sender
Question 3
The paths along which information flows within the organization are called __________.
noise
communication networks
filtering paths
information richness
jargon
Question 4
Two parties in conflict attempt to resolve it by allocating resources to one another. This is known as __________.
benchmarking
superordinate goals
negotiation
lose-lose negotiation
Question 5
An assembly line of workers in a Ford Motor Co. factory that produces Ford Explorers is said to have:
pooled task interdependence.
a virtual team format.
synergy.
reciprocal task interdependence.
sequential task interdependence.
Question 6
Managers who ____________ are likely to see their ___________.
decrease uncertainty; power decrease
decrease uncertainty; power increase
increase uncertainty; power increase
decrease their power; uncertainty increase
increase their power; uncertainty increase.
Question 7
A marketing manager who is a member of a task force for new product development is supposed to represent the marketing department as a member of this group. This activity is called the marketing manager's __________.
virtual team effort
group role
synergy
interest group
command group
Question 8
A manager conducts a meeting in such a way that he or she has a strong influence on the alternatives for a decision that are discussed in the meeting. This is known as:
forming alliances.
being in a central position.
controlling the agenda.
relying on objective information.
generating resources.
Question 9
A department store attempts to gain a competitive advantage by empowering its salespeople in the cosmetics department to communicate the needs of its customers to management. As a result, management can be more responsive to these needs. This strategy is focusing primarily on which aspect of the organization?
Quality
Efficiency
Innovation
Customer responsiveness
Question 10
In XYZ Corporation, production managers are evaluated for their success in driving costs down, while marketing managers are evaluated on the basis of customer satisfaction. The conflict that occurs when overtime hours are needed in order to deliver the product at the time promised by the marketing department is based on __________.
scarce resources
incompatible reward systems
top-down change
benchmarking
overlapping authority
Question 11
Social loafing can be a very detrimental practice to the effectiveness of an organization. Explain what is meant by this concept, and discuss three specific steps that managers can take to reduce or to eliminate this undesirable work behavior.
Question 12
Discuss what is meant by the concept of "groupware," and explain the conditions within the organization that are necessary for this to be an effective communication medium for the organization.
- 6 years ago
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