Question 1 

Another name for a task force is a(n) ___________.

  


informal group

 



interest group

 



ad hoc committee

 


virtual group

 


friendship group


Question 2 

The person who wishes to share information with someone else is known as the __________.

  



encoder

 



messenger

 



noise

 



receiver

 



sender

Question 3 

The paths along which information flows within the organization are called __________.

  



noise

 



communication networks

 



filtering paths

 



information richness

 



jargon

Question 4 

Two parties in conflict attempt to resolve it by allocating resources to one another. This is known as __________.

  



benchmarking

 



superordinate goals

 



negotiation

 



lose-lose negotiation

Question 5 

An assembly line of workers in a Ford Motor Co. factory that produces Ford Explorers is said to have:

  



pooled task   interdependence.

 



a virtual team format.

 



synergy.

 



reciprocal task interdependence.

 



sequential task interdependence.

Question 6 

Managers who ____________ are likely to see their ___________.

  



decrease uncertainty; power decrease

 



decrease uncertainty;   power increase

 



increase uncertainty; power increase

 



decrease their power;   uncertainty increase

 



increase their power;   uncertainty increase.

Question 7 

A marketing manager who is a member of a task force for new product development is supposed to represent the marketing department as a member of this group. This activity is called the marketing manager's __________.

  



virtual team effort

 



group role

 



synergy

 



interest group

 



command group

 Question 8 

A manager conducts a meeting in such a way that he or she has a strong influence on the alternatives for a decision that are discussed in the meeting. This is known as:

  



forming alliances.

 



being in a central position.

 



controlling the agenda.

 



relying on objective information.

 



generating resources.

Question 9 

A department store attempts to gain a competitive advantage by empowering its salespeople in the cosmetics department to communicate the needs of its customers to management. As a result, management can be more responsive to these needs. This strategy is focusing primarily on which aspect of the organization?

  



Quality

 



Efficiency

 



Innovation

 



Customer responsiveness

Question 10 

In XYZ Corporation, production managers are evaluated for their success in driving costs down, while marketing managers are evaluated on the basis of customer satisfaction. The conflict that occurs when overtime hours are needed in order to deliver the product at the time promised by the marketing department is based on __________.

  



scarce resources

 



incompatible reward   systems

 



top-down change

 



benchmarking

 



overlapping authority


  

Question 11 

Social loafing can be a very detrimental practice to the effectiveness of an organization. Explain what is meant by this concept, and discuss three specific steps that managers can take to reduce or to eliminate this undesirable work behavior.


  

Question 12 

Discuss what is meant by the concept of "groupware," and explain the conditions within the organization that are necessary for this to be an effective communication medium for the organization.

    • 6 years ago
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