Speech week 2 discussion

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This is a graded discussion: 25 points possible due Nov 11 at 1:59am

Week 2 Discussion: Listening Analysis 41 41

Required Resources Read/review the following resources for this activity:

Initial Post Instructions Read the lesson for this week, and complete the listening exercise in the Listen Up! section to evaluate your listening skills. Then, address the following:

Follow-Up Post Instructions Respond to at least two peers or one peer and the instructor. Further the dialogue by providing more information and clarification in all your responses.

Writing Requirements

Grading This activity will be graded using the Discussion Grading Rubric. Please review the following link:

Course Outcomes (CO): 2, 4, 5

Due Date for Initial Post: By 11:59 p.m. MT on Wednesday Due Date for Follow-Up Posts: By 11:59 p.m. MT on Sunday

Textbook: Chapter 4, pp. 260-265 (Listening for Understanding section in Chapter 5) Lesson Minimum of 1 scholarly source (in addition to the textbook)

State the results of the exercise. Using the information from the exercise, describe an instance when you failed to be an effective listener. Next, respond to the following prompts, making connections to the ideas contained in the listening chapter assigned for the week. Explain your thought process and provide examples to give explanation to your descriptions of why you feel that way.

Where in the stages of listening did you experience breakdown? What was the reason you failed to listen effectively? Were listening barriers present? What could you have done differently to improve your listening?

Minimum of 3 posts (1 initial & 2 follow-up) APA format for in-text citations and list of references

Link (webpage): Discussion Guidelines

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(https://chamberlain.instructure.com/courses/52350/users/64990)Gordon McLean (Instructor) Oct 11, 2019

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Welcome to Week 2!

Nonverbal Communication and Cultural Awareness At work, you are assigned a problem that needs to be resolved through a team decision. It is 1:00 p.m. and time for your first team meeting. You and your co-worker leave your office, grab a cup of coffee, and head to the conference room where three other team members quickly join you. While waiting for the final teammate to arrive, you informally start to get acquainted with one another. Since this procedure impacts several departments, these are not people with whom you have teamed up with in the past. Meet Linda, Simone, and Brian. Serge has not yet arrived, but you are all sure he will be here soon as this is a really important meeting.

When 20 minutes go by and Serge is still not present, your team decides to start without him and quickly engages in a detailed discussion of the problems associated with the current procedure. Ten minutes later, Serge bounds into the room with his apologies. In order to minimize the disruption to the momentum the team has established in analyzing the problem, you give Serge the "A-OK" sign, and motion for him to sit down. The discussion continues, but Serge does not participate and appears to be a bit confused.

Consider the following:

How important is non-verbal communication to reaching a meeting of the minds? Is more of the message in the verbal or the non-verbal communication? When verbal and non-verbal communication does not match, which do we

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After the meeting, you pull Serge aside to find out if there is an issue. As it turns out, he was quiet because your gesture made him uncomfortable. Serge was recently transferred to the United States from France. In France, your A-OK gesture means "zero," "nothing," or "worthless." Serge was sure he was off to a poor start with the team. Simone, from Brazil, was also a bit confused; in her culture, the A-OK sign is considered obscene.

Watch the following video on cultural differences in language use. There are just a few examples in this short clip, so consider conducting research on cultures you encounter frequently.

Cross-Cultural Understanding: Cultural Characteristics of Language Use (4:14)

Cultural discrepancies over the meaning of non-verbal communication quickly illustrate the point that non-verbal communication is often ambiguous. It is important to recognize, however, that culture is not the only factor that makes non- verbal communication difficult to interpret. Non-verbal communication is present in many forms – facial expressions, gestures, clothing, and even our use of time are

trust? Is non-verbal communication a universal language?

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11/7/19, 12:52 AM Page 3 of 40

just a few examples of non-verbal communication that have the ability to add clarity or confusion to a message. Can you think of a time when one of these non-verbal factors impacted how you interpreted a message? Recognizing that non-verbal communication is a powerful component of any message is the fourth vital message of this course.

The Importance of Listening Pretend you had a team meeting at work. Later, when you are back in your office after the team meeting, you and Linda are having a follow-up discussion about the progress the team has made on the need for a more effective procedure. The two of you have agreed to complete the meeting minutes and distribute them promptly to all team members after each meeting. You realize that your mind has wandered when Linda suddenly says, "Hey, are you listening?" You remembered the project you have due in a course you are taking, and you were thinking about all the work you had ahead of you in the next few days. You were not listening.

Imagine a stethoscope. It is a tool that provides the extraordinary advantage of being able to amplify sound. The stethoscope amplifies the ability to hear. In effect, it also amplifies the ability to listen because when it is used, the sound that is heard becomes the sole object of attention. Imagine the outcome of

observing vital signs without the advantage of this tool. Could a medical professional hear everything needed to be effective? It would really be something if we could amplify our ability to listen without extraordinary tools like a stethoscope, wouldn't it? The great thing about communication is that it is a skill and can be learned – you can amplify your ability to listen if you choose to do so.

Consider the following:

These are some of the questions that we will answer this week in our activities and the discussions. Recognizing that listening is an active process that can be learned is another vital message of the course.

Course Project Note Part 2 of the course project spans Weeks 2-3 and should be done daily. Review the project instructions and begin observing your behaviors at the beginning of the week.

Team Assignment Note The Week 4 Assignment has a team component. Your instructor will assign your

Are listening and hearing the same thing? How focused are you when someone else is doing the talking? Which is more important to the process of communication: the ability to send a message effectively or to receive a message effectively? What can you do to become a more effective listener?

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teams by the end of this week. Coordinate a time to meet with your team, get to know them, share contact information, and discuss how you will be working on this task together. Use the group home page to discuss your work.

Schedule

*Some lessons/activities may contain additional resources. See individual lessons/activities for those requirements.

Read/Review/Complete* Course Outcom es

Due

Textbook: Chapter 4, 6, 7; pp. 260- 265 (Listening for Understanding section in Chapter 5)

CO(s): 2, 4, 5, 7

Wednes day

Lesson CO(s): 2, 4, 5, 7

Wednes day

Discussion: Initial Post CO(s): 2, 4, 5

Wednes day

Discussion: Follow-Up Posts CO(s): as noted

Sunday

Assignment 1 CO(s): 4, 7

Sunday

Assignment 2 CO(s): 3 Sunday

Course Project CO(s): 2, 4, 5, 7

Sunday

Reference

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Outcomes

2 Determine which listening strategies are appropriate for specificcommunication situations. 3 Deliver a presentation with a specific communication intent.

4 Determine the meaning of nonverbal communication.

5 Identify the issues of language in verbal communication.

7 Describe how interpersonal relationships shape self-concept, self-image, self-esteem, and self-disclosure.

Big World Media (Producer). (2002). Cross-cultural understanding: Cultural characteristics of language use [Video file]. Retrieved from Academic Video Online: Premium database.

(https://chamberlain.instructure.com/courses/52350/users/64990)Gordon McLean (Instructor) Monday

!

Nonverbal Communication and Cultural Awareness At work, you are assigned a problem that needs to be resolved through a team decision. It is 1:00 p.m. and time for your first team meeting. You and your co-worker leave your office, grab a cup of coffee, and head to the conference room where three other team members quickly join you. While waiting for the final teammate to arrive, you informally start to get acquainted with one another. Since this procedure impacts several departments, these are not people with whom you

11/7/19, 12:52 AM Page 6 of 40

have teamed up with in the past. Meet Linda, Simone, and Brian. Serge has not yet arrived, but you are all sure he will be here soon as this is a really important meeting.

When 20 minutes go by and Serge is still not present, your team decides to start without him and quickly engages in a detailed discussion of the problems associated with the current procedure. Ten minutes later, Serge bounds into the room with his apologies. In order to minimize the disruption to the momentum the team has established in analyzing the problem, you give Serge the "A-OK" sign, and motion for him to sit down. The discussion continues, but Serge does not participate and appears to be a bit confused.

Consider the following:

After the meeting, you pull Serge aside to find out if there is an issue. As it turns out, he was quiet because your gesture made him uncomfortable. Serge was recently transferred to the United States from France. In France, your A-OK gesture means "zero," "nothing," or "worthless." Serge was sure he was off to a poor start with the team. Simone, from Brazil, was also a bit confused; in her culture, the A-OK sign is considered obscene.

Watch the following video on cultural differences in language use. There are just a few examples in this short clip, so consider conducting research on cultures you encounter frequently.

Cross-Cultural Understanding: Cultural Characteristics of Language Use (4:14)

How important is non-verbal communication to reaching a meeting of the minds? Is more of the message in the verbal or the non-verbal communication? When verbal and non-verbal communication does not match, which do we trust? Is non-verbal communication a universal language?

11/7/19, 12:52 AM Page 7 of 40

Cultural discrepancies over the meaning of non-verbal communication quickly illustrate the point that non-verbal communication is often ambiguous. It is important to recognize, however, that culture is not the only factor that makes non-verbal communication difficult to interpret. Non- verbal communication is present in many forms – facial expressions, gestures, clothing, and even our use of time are just a few examples of non-verbal communication that have the ability to add clarity or confusion to a message. Can you think of a time when one of these non-verbal factors impacted how you interpreted a message? Recognizing that non-verbal communication is a powerful component of any message is the fourth vital message of this course.

The Importance of Listening Pretend you had a team meeting at work. Later, when you are back in your office after the team meeting, you and Linda are having a follow-up discussion about the progress the team has made on the need for a more effective procedure. The two of you have agreed to complete the meeting minutes and distribute them promptly to all team members after each meeting. You realize that your mind has wandered when Linda suddenly says, "Hey, are you listening?" You remembered the project you have due in a course you are taking, and you were thinking about all the work you had ahead of you in the next few days. You were not listening.

Licensing agreements for these databases require that access be extended only

to authorized users. Once you have been validated by this system, a "cookie" is

sent to your browser as an ongoing indication of your authorization to access

these databases. This cookie only needs to be set once during login.

If you are using a firewall or network privacy program, you may need

reconfigure it to allow cookies to be set from this server.

As you access databases, they may also use cookies. Your ability to use those

databases may depend on whether or not you allow those cookies to be set.

To login again, click here.

11/7/19, 12:52 AM Page 8 of 40

Imagine a stethoscope. It is a tool that provides the extraordinary advantage of being able to amplify sound. The stethoscope amplifies the ability to hear. In effect, it also amplifies the ability to listen because when it is used, the sound that is heard becomes the sole object of attention. Imagine the outcome of observing vital signs without the advantage of this tool. Could a medical

professional hear everything needed to be effective? It would really be something if we could amplify our ability to listen without extraordinary tools like a stethoscope, wouldn't it? The great thing about communication is that it is a skill and can be learned – you can amplify your ability to listen if you choose to do so.

Consider the following:

These are some of the questions that we will answer this week in our activities and the discussions. Recognizing that listening is an active process that can be learned is another vital message of the course.

Course Project Note Part 2 of the course project spans Weeks 2-3 and should be done daily. Review the project instructions and begin observing your behaviors at the beginning of the week.

Team Assignment Note The Week 4 Assignment has a team component. Your instructor will assign your teams by the end of this week. Coordinate a time to meet with your team, get to know them, share contact information, and discuss how you will be working on this task together. Use the group home page to discuss your work.

Are listening and hearing the same thing? How focused are you when someone else is doing the talking? Which is more important to the process of communication: the ability to send a message effectively or to receive a message effectively? What can you do to become a more effective listener?

Schedule

Read/Review/Complete* Course Outcome s

Due

Textbook: Chapter 4, 6, 7; pp. 260-265 (Listening for Understanding section in Chapter 5)

CO(s): 2, 4, 5, 7

Wednesda y

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Outcomes

2 Determine which listening strategies are appropriate for specific communicationsituations. 3 Deliver a presentation with a specific communication intent.

4 Determine the meaning of nonverbal communication.

*Some lessons/activities may contain additional resources. See individual lessons/activities for those requirements.

Lesson CO(s): 2, 4, 5, 7

Wednesda y

Discussion: Initial Post CO(s): 2, 4, 5

Wednesda y

Discussion: Follow-Up Posts CO(s): as noted

Sunday

Assignment 1 CO(s): 4, 7

Sunday

Assignment 2 CO(s): 3 Sunday

Course Project CO(s): 2, 4, 5, 7

Sunday

Reference

Big World Media (Producer). (2002). Cross-cultural understanding: Cultural characteristics of language use [Video file]. Retrieved from Academic Video Online: Premium database.

11/7/19, 12:52 AM Page 10 of 40

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5 Identify the issues of language in verbal communication.

7 Describe how interpersonal relationships shape self-concept, self-image, self-esteem, and self-disclosure.

(https://chamberlain.instructure.com/courses/52350/users/64990)Gordon McLean (Instructor) Monday

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019

5 ways to listen better | Julian Treasure

(https://chamberlain.instructure.com/courses/52350/users/64990)Gordon McLean (Instructor) Monday

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The Power of Deliberate LIstening | Ronnie Polaneczky | TE…

(https://chamberlain.instructure.com/courses/52350/users/64990)Gordon McLean (Instructor) Monday

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2019

How to truly listen | Evelyn Glennie

(https://chamberlain.instructure.com/courses/52350/users/108327)Ashley Martinez !

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(https://chamberlain.instructure.com/courses/52350/users/108327) Monday

Hello Professor and Class,

State the results of the exercise

The results of my exercise were not good as I expected them to be. I scored a 36 out of 48, which was a C. Prior to completing the exercise, I thought that I was an effective listener. After answering the questions, I realized that there are areas that I need to work on. One of the important parts of this week’s lesson is to realize that listening is a skill that should be improved upon. I realized various areas that could use work to ensure that I am an effective listener.

Using the information from the exercise, describe an instance when you failed to be an effective listener.

After reviewing the exercise, I realize that I fail to be an effective listener when I interrupt and challenge a statement because I disagree with. This is something that I do frequently, I did not realize that it was stopping me from being an effective listener. I believed that by adding my input, I was helping to add to the conversation and allow the speaker to see things from another perspective. This happened at a family event recently. My cousin wants to go to surgical tech school. She has finished all of her pre- requisites and just has to pass the HESI to get accepted. She was telling me all of the reasons that she “can’t” pass the HESI. Due to the fact that I did not agree with her reasons, I interrupted her and tried to explain that she can do anything she sets her mind too. Now, I realized that I should have allowed her to finish what she was saying before interrupting her.

Next, respond to the following prompts, making connections to the ideas contained in the listening chapter assigned for the week. Explain your thought process and provide examples to give explanation to your descriptions of why you feel that way.

Where in the stages of listening did you experience breakdown?

I experienced breakdown in the stage called evaluate. According to the textbook, this is when one analyzes and judges. (McLean, 2018). I did this in my example above, I did not allow my cousin to finish her sentence. I interrupted her because I was analyzing and judging her statements and disagreed with them.

What was the reason you failed to listen effectively? Were listening barriers present?

I believe that I fail to listen effectively because I was analyzing and judging before letting my cousin finish her conversation. Also, I was not listening critically which means that I should have listened, paid attention to detail, and tried to understand her point of view. Instead, I interrupted her and gave her my opinion because I disagreed. According to the textbook there are various listening barriers including: “lack of interest, dislike the speaker, disregard the message, can’t see the forest through the trees, and faking attention” (McLean, 2018). I believe that the listening barrier present was, “can’t see the forest through the trees.” I should have listened actively for points that I wanted to address later.

What could you have done differently to improve your listening?

The textbook lists various ways to improve listening skills that apply to my situation. Those are: be silent, acknowledge understanding, take turns, and don’t interrupt (McLean, 2018). If I were to remain silent, this would allow the speaker to finish their statement before I added my input. Next, if I were to have acknowledged

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understanding, this could have allowed my cousin to realize that I understood her concerns about taking the HESI. It could have allowed to her to open up more. If I were to take turns, we could have both had the opportunity to listen, speak, and have a balanced time to voice our feelings on the matter. Lastly, don’t interrupt, I should have remained quiet until my cousin was finished talking. Due to the fact that I didn’t she may not have been able to finish her statement.

I found an article by Tony Alessandra, Ph. D, who listed ten way to improve listening skills. One that caught my attention was to abstain from judging. She states, “a basic rule of listening is to judge only after you’ve heard and evaluated what they say” (Alessandra, 2019). This could have helped me to improve my listening skills. If I would have listened and evaluated instead of interrupting, we could have had a more effective communication.

References:

Alessandra, T. (2019, November 4). Ten Ways to Improve Your Listening Skills. Retrieved from: http://www.alessandra.com/platinum_members/listening_report.asp (http://www.alessandra.com/platinum_members/listening_report.asp)

McLean, S. (2018). Exploring Interpersonal Communication. [VitalSource Bookshelf]. Retrieved from https://online.vitalsource.com/#/books/9781453390429/ (https://online.vitalsource.com/#/books/9781453390429/)

(https://chamberlain.instructure.com/courses/52350/users/64990)Gordon McLean (Instructor) Tuesday

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Effective examples - Thank you for taking the first turn Ashley!

(https://chamberlain.instructure.com/courses/52350/users/126299)Benita Clottey (https://chamberlain.instructure.com/courses/52350/users/126299) 12:48am

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Hello Ashley,

Prior to completing the exercise, I also thought I was a good listener until I saw my score. You are an excellent writer with good examples. I do agree with you that the majority of us broke down at the stage of evaluation. However, taking this class makes us realize where we fall short, and can learn the various ways to improve our listening skills. I also agree with reference you stated that " be silent, acknowledge understanding, take turns, and don’t interrupt (McLean, 2018).

11/7/19, 12:52 AM Page 14 of 40

(https://chamberlain.instructure.com/courses/52350/users/64990)Gordon McLean (Instructor) Tuesday

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10 Steps To Effective Listening

(https://www.forbes.com/sites/womensmedia/people/womensmedia/) WomensMedia (https://www.forbes.com/sites/womensmedia/people/womensmedia/) Contributor ForbesWomen (https://www.forbes.com/forbeswomen)

11/7/19, 12:52 AM Page 15 of 40

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(http://blogs-images.forbes.com/womensmedia/files/2012/11/Photo-Schilling-listening.jpg)

Use these listening skills.

iStock-izusek

by Dianne Schilling

You might also enjoy this article: 9 Small Steps That Will Make You Happier, Starting Now (https://www.forbes.com/sites/womensmedia/2018/07/09/9-small-steps-that-will-make-you-happier-starting- now/#532dca2867de)

In today's high-tech, high-speed, high-stress world, communication is more important then ever, yet we seem to devote less and less time to really listening to one another. Genuine listening has become a rare gift—the gift of time. It helps build relationships, solve problems, ensure understanding, resolve conflicts, and improve accuracy. At work, effective listening means fewer errors and less wasted time. At home, it helps develop resourceful, self-reliant kids who can solve their own problems. Listening builds friendships and careers. It saves money and marriages.

Here are 10 tips to help you develop effective listening skills:

More at link: https://www.forbes.com/sites/womensmedia/2012/11/09/10-steps-to-effective- listening/#785fc5c03891 (https://www.forbes.com/sites/womensmedia/2012/11/09/10-steps-to-effective- listening/#785fc5c03891)

11/7/19, 12:52 AM Page 16 of 40

(https://chamberlain.instructure.com/courses/52350/users/64990)Gordon McLean (Instructor) Tuesday

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Improve Your Active Listening Skills With These 13 Strategies

(http://www.forbes.com/sites/forbescoachescouncil/)

Forbes Coaches Council (http://www.forbes.com/sites/forbescoachescouncil/) COUNCIL POST | Paid Program Leadership (https://www.forbes.com/leadership)

Post written by

Expert Panel, Forbes Coaches Council

Top business and career coaches from Forbes Coaches Council (http://forbescoachescouncil.com) offer firsthand insights on leadership

Leaders have an overwhelming number of responsibilities, often distracting or isolating them from others. Unfortunately, this sometimes impacts their ability to truly hear their team's concerns and suggestions. They might have good intentions and ask for their workers’ feedback, but are they really absorbing and acting on that information?

If you’re a leader struggling to stay focused, make sure you first prioritize your people and truly hear what they are telling you. Below, 10 members of Forbes Coaches Council (http://forbescoachescouncil.com/) shared ways to practice active listening so you won’t have to miss a word.

More at link: https://www.forbes.com/sites/forbescoachescouncil/2018/11/14/improve-your-active- listening-skills-with-these-13-strategies/#1d5fd27d5827 (https://www.forbes.com/sites/forbescoachescouncil/2018/11/14/improve-your-active-listening-skills-with-these-13- strategies/#1d5fd27d5827)

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(https://chamberlain.instructure.com/courses/52350/users/128282)Mariel Ortiz (https://chamberlain.instructure.com/courses/52350/users/128282) Tuesday

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Hello everyone,

I took the quiz twice because I thought at the end with the score was maybe an explanation of why I go the score. On the first try I got a 38 which is a C, while the second try was a 74 even though it was out of 48. I tried to replicate the same answers at the first time, but they weren’t similar at all. I guess I was shocked at the first result, because I literally listen more than I speak depending on the person or group I am with. Anyways, an example of when I failed as a listener was when my boyfriend was nice enough to give me one of his hoodies. He came over to my house with an extra hoodie and he was telling me something when I was dozing off or my mind decided not to listen to that moment. So, I didn’t realize that he mentioned that it was for me and why he chose that certain hoodie. Then the next day, I was dumb enough to send him a text saying that he left the hoodie. Then he replied that it was meant for me to keep and I blushed so hard because of embarrassment mixed with flattery.

The stages that my listening broke down was during the attending and understanding in that situation. At the moment I was probably excited to see him lost my attention and understanding of what he was trying to say. The reason I failed to listen was because of the faking attention listening barrier. When I realize that I wasn’t listening I usually say “oh yeah” or “uh-huh” then do something weird to change the topic that I did not listen to. I feel like I am in toon when I am looking at the person and also making eye contact for them to know that they have my full attention and ready to listen. If I am excited, I guess I should hide my excitement and listen attentively first, then express it or vice versa.

(https://chamberlain.instructure.com/courses/52350/users/134727)Marisha Willis (https://chamberlain.instructure.com/courses/52350/users/134727) Yesterday

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Hi Mariel!

While our personal experiences are not the same, where we went wrong in the listening process is the same! I also broke down during the "attending stage" and fell guilty to the "faking attention" listening barrier. I feel that focusing is such a large part of listening. So, when you lose focus or never had it, it will be extremely hard to grasp the concept(s) of the conversation. This coincides with faking your attention. You are not focused on the conversation because your mind is focused on something else. Great post!

(https://chamberlain.instructure.com/courses/52350/users/112418)Sandy Nguyen (https://chamberlain.instructure.com/courses/52350/users/112418)

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11/7/19, 12:52 AM Page 18 of 40

Tuesday

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Hello everyone!

The results of my exercise were not good as I thought they were going to be. On my first try I received 36.I tried taking the quiz again to see if my score would improve but it didn’t. I wasn’t really shock when I received the results because I’m not the greatest listener out there. I tend to find it difficult to stay focus when listening to others. When listening to something I’m not interested about or having difficulty understanding, the information goes in one ear and out the other and I tend to get distracted and forget the information. For example, when I received a phone call from my doctor about my blood results and what she suggested what I should do while I was at the gym I spoke to her normally and we ended the call. Later after the gym I totally forgot what she suggested me to do so I had to call the doctors office asking what I needed to do.

At the time of the moment I was probably trying to get back to working out or catching my breath I just wanted the phone call to end. I think I failed to listen was because of the faking attention listening barrier or because of my attention span. Like normal people, when Im not paying attention or pretending to pay attention, I tend to nod and pretend like I’m listening not thinking what the results will be. When Im doing something that may distract me from listening like the example I gave, I should write the important information down so that way when I’m not distracted later on, I can remember the important information for later.

reference

McLean Scott, (2018). Exploring Interpersonal Communication (2nd ed.) Boston, MA: Flatworld

Barnard, D. (2017, September 20). Active Listening Skills, Examples and Exercises. Retrieved from https://virtualspeech.com/blog/active-listening-skills-examples-and-exercises

(https://chamberlain.instructure.com/courses/52350/users/108327)Ashley Martinez (https://chamberlain.instructure.com/courses/52350/users/108327) Tuesday

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Hi Sandy,

This is a great post and you gave a great example!

I also did not do as good as I thought I would do on my exercise either. We received the same score of a 36. Prior to the exercise, I believed that I was an effective listener. The exercise convinced me otherwise and made me realize that I need to be a more effective listener. I also tend to have an issue with drifting off when someone is talking about a topic that does not interest me. I feel that this happens to a lot of people. If a topic doesn't grab our interest we just space out and pretend to listen. I believe the listening barrier you gave is perfect for your example. I also found another barrier that could apply to your scenario, which is "lack of interest." According to the textbook, this happens when you are not interested in what the speaker is saying, making you less likely to listen (McLean, 2018). Due to the fact that you were not interested in the suggestion from your doctor, you did not listen to her. I believe there are a two way given by the

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textbook, that you can improve this listening skill which are: communicating acceptance, and acknowledging and understanding.

Reference:

McLean, S. (2018). Exploring Interpersonal Communication. [VitalSource Bookshelf]. Retrieved from https://online.vitalsource.com/#/books/9781453390429/ (https://online.vitalsource.com/#/books/9781453390429/)

(https://chamberlain.instructure.com/courses/52350/users/64990)Gordon McLean (Instructor) Yesterday

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!

Great to see the positive interaction Sandy and Ashley!

(https://chamberlain.instructure.com/courses/52350/users/116363)Amity Mills (https://chamberlain.instructure.com/courses/52350/users/116363) Yesterday

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Hi Sandy! I'm with you. I expected to get a poor score on the quiz. I know that my listening skills need lots of improvement. I am hoping this lesson will stick with me. When I'm at work, I write EVERYTHING down. I'm not sure if I forget things because my memory is bad or if it's because I have terrible listening skills. Either way, I hope I can improve this soon.

(https://chamberlain.instructure.com/courses/52350/users/126271)Kit Louis Molas (https://chamberlain.instructure.com/courses/52350/users/126271) Tuesday

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State the results of the exercise

My result for this exercise was pretty satisfactory. I had 44 out of 48, which is considered an A. I believe my listening skills are good, but there is still much room for improvement. From reading chapter 5 of the textbook and reading the modules, I found out some things that I can work on to improve my listening skills.

Using the information from the exercise, describe an instance when you failed to be an effective listener.

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I notice that when I am not interested in a certain topic, I become an ineffective listener. In my anatomy lecture, we talked about certain brain processes; I wasn’t particularly interested in the subject, so I doze off and let the words go from one ear and out the other. This caused me to miss some test questions on the section about the brain, because I was not able to properly pay close attention to the main details during the lecture. In science courses especially, the ability to critically think is very important. “Attention to detail can have a large impact on your ability to understand the message and its value to you” (McLean, 2018, pg.254). My inability to listen at that time, was mainly due to disinterest. If I could listen with more enthusiasm and interest, I believe it will improve my listening skills dramatically.

Explain your thought process and provide examples to give explanation to your descriptions of why you feel that way.

Where in the stages of listening did you experience breakdown?

The section where my effective listening skills broke down was at the “attend” stage also known as the “focus” stage (McLean, 2018, pg.253). This stage is very important in listening, because it allows an individual to gain an understanding of the project, which later leads to more important parts of listening. I missed this crucial stage, because of disinterest toward the topic that the lecturer was going over.

What was the reason you failed to listen effectively? Were listening barriers present?

Yes, there were barriers present. Out of the 4 barriers described in the book, I was in the section for lack of interest towards the subject. I notice that, when I interact and listen to conversations, I tend to not care about the conversation when it is not something I am interested in.

What could you have done differently to improve your listening?

The professor provided a great article from Forbes, talking about how to improve communication skills. There were a few topics from the article that I believe would help my communication skills greatly. One of the topics talked about, getting and staying curious about what the source is communicating about. If I keep myself motivated and eager about a certain subject matter, “We are motivated to connect more deeply with what we hear” (Forbes Coaches Council, 2018). If I had persisted in learning more about the anatomy subject that I mentioned above, I would have been more focused and compliant with the lecture. Getting rid of distractions was also a great topic that the article provided. When I become disinterested, I tend to look at my phone and browse social media. If I had put my phone away or any other distractions, I believe that I would be more inclined to become curious/eager about whatever the subject matter is.

Forbes Coaches Council. (2018, Nov 14). Improve Your Active Listening Skills With These 13 Strategies. Retrieved from: https://www.forbes.com/sites/forbescoachescouncil/2018/11/14/improve-your-active- listening-skills-with-these-13-strategies/#e2f4c0582789 (https://www.forbes.com/sites/forbescoachescouncil/2018/11/14/improve-your-active-listening-skills-with-these-13- strategies/#e2f4c0582789)

McLean, S. (2018). Exploring Interpersonal Communication. [VitalSource Bookshelf]. Retrieved from https://online.vitalsource.com/#/books/9781453390429/ (https://online.vitalsource.com/#/books/9781453390429/)

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(https://chamberlain.instructure.com/courses/52350/users/108327)Ashley Martinez (https://chamberlain.instructure.com/courses/52350/users/108327) Yesterday

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Hi Kit,

Great post! You scored really high on the exercise, must better than I did. Your example is an issue that I have as well. If a subject doesn't interest me, I tend to zone out and stop listening. I feel that this happens to a lot of us. As you said, this can affect us when it comes time to take a test on the material we did not pay attention too. I agree that the barrier present was lack of interest. Another barrier could have been faking attention. You could have been pretending to pay attention to the lecture, but in reality you missed the information that was being taught. The textbook lists various ways to improve listening skills that relate to your example those are: acknowledge and understanding, communicate acceptance, and be attentive (McLean, 2018). These three can potentially help you to listen more effectively during lecture that does not capture your interest.

Reference:

McLean, S. (2018). Exploring Interpersonal Communication. [VitalSource Bookshelf]. Retrieved from https://online.vitalsource.com/#/books/9781453390429/ (https://online.vitalsource.com/#/books/9781453390429/)

(https://chamberlain.instructure.com/courses/52350/users/64990)Gordon McLean (Instructor) Yesterday

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LISTEN ASSESSMENT ALTERNATIVE:

https://www.mindtools.com/pages/article/listening -quiz.htm (https://www.mindtools.com/pages/article/listening-quiz.htm)

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(https://chamberlain.instructure.com/courses/52350/users/119452)Kayla Loyd (https://chamberlain.instructure.com/courses/52350/users/119452) Yesterday

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Professor and Class,

For the Listen Up activity I did exactly how I thought I would do. I scored 31 out of 48 which put me at D. Last week on our exercises we were asked to write down our areas that we feel we need help in. My very first one was listening. I tend to listen very well if I am interested but other than that my mind tends to wonder, and I half engage in the conversation. I feel this is something I need to work on because I think its disrespectful to be like that with someone who is trying to carry on a conversation with me. Throughout this class one of my goals is to become an effective communicator. For the next part of the activity we are to think of a time when we have had a communication breakdown. I can name a few, however I will be discussing a time when my manager and I were not on the same page. She came to me trying to explain a new policy and was informing me that I needed to brief the back staff on the policy and show them how to record it on the computer by lunch time. She told me that I could pull them at any time if the patients and doctors were covered. Well somewhere in the conversation I did not hear the part of before lunch time. Instead I assumed it was like all the other times of new policies and we begin incorporating them within the next few weeks; little by little. I continued to work and then she came to me 30mins before the lunch meeting and asked me about the progress. I gave her a schedule that I made that would allocate time so everyone would get the proper time and training without being missed at their designated locations. She looked at me funny and said, "What is this?" I replied, "What do you mean, it’s a schedule that you asked for so I can begin training the back staff!" She laughed at me and then looked at me angrily, then restated that it was to be a brief training before lunch because we have a rep coming to show us. She wanted everyone to at least have some knowledge of the program and policy. She didn’t say much after that but judging off her body language I knew I had to make up time. So, I went and pulled everyone to the back after the last patient and did a fast-brief group look over so we would know something about it at the meeting. They laughed at me in the office for the next 2 weeks, and she would make me repeat everything back to her after that.

I know myself the area of breakdown was ME. I was not paying attention. I did not stop, listen, and evaluate. The sender made sure she relayed the message clearly and effectively. However, I heard what I wanted to hear because I was thinking about other stuff and other stuff was going on at the time. I think noise and her voice/ tone were listening barriers. Because she didn’t seem like it was an urgent matter when she was telling me. Normally if it something that needed to be handled immediately, she would shoot me a text or email or call me to her office. This time she stopped me in the middle of the hall with patients around while I was working a full schedule. My mind was thinking about getting the patients ready for the doctor not on the conversation. Moving forward I know I must put all my attention into whatever conversation I am having. I am the kind of person that if I allow my mind to wander, it will. I must also learn to speak up about it. I knew in the space she stopped me I was not going to fully listen. I should have been vocal enough to say hold on let’s go back her so I can pay attention without the distractions around. I hope that throughout this class I can work on these things. According to Berko, “Communication is the vehicle which allows humans to recall the past, think in the present, and plan for the future” (Berko qtd. in Morreale, Osborn, & Pearson, 2000, p. 6). I truly believe this, however in this situation I was able to recall the past to know she probably did tell me that. Think in the present and know I messed up and I had to fix it asap, and I was able to plan the future by working on my communication

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breakdown areas.

Thank you,

Kayla

References:

McLean, S. (2018). Exploring Interpersonal Communication. [VitalSource Bookshelf]. Retrieved from https://online.vitalsource.com/#/books/9781453390429/ (https://online.vitalsource.com/#/books/9781453390429/)

Morreale, S. P., Osborn, M. M., & Pearson, J. C. (2000, January). Why communication is important: A rationale for the centrality of the study of communication. 29, Journal of the Assoication for Communication Administration. Retrieved from https://www.academia.edu/28981526/Why_Communication_is_Important_A_Rationale_for_the_Centrali ty_of_the_Study_of_Communication (https://www.academia.edu/28981526/Why_Communication_is_Important_A_Rationale_for_the_Centrality_of_the_Stu dy_of_Communication)

(https://chamberlain.instructure.com/courses/52350/users/128874)Katrina Troyer (https://chamberlain.instructure.com/courses/52350/users/128874) Yesterday

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Hello class,

I completed the listening exercise in this lesson and received a score of 38, which is equivalent to a "B" letter grade on the exercise. I felt like this was a fairly accurate score. I believe I'm a good listener, but I could always use improvement. An example of when I failed to listen and communicate effectively was this Sunday when I was watching a football game on TV with my friends. My boyfriend asked me if I wanted him to make me a plate of food. I heard him and knew he was talking to me. However, I was distracted by the football game and just answered "yes" and didn't fully pay attention to what I just agreed to. Later, he brought me a big plate of food and I asked, "Oh, what's this?" He said, "You told me that you wanted me to bring you a plate of food." Luckily, I was able to quickly realize what was going on without him noticing that I wan't really listening to him earlier. So, I thanked him and replied, "This is just a lot of food. You made me a big plate." I wasn't really hungry and was able to convince him to share the plate of food with me. According to McLean (2018), "The 8 stages of listening are noise, hearing, selecting, attending, understanding, evaluating, remembering, and responding" (p. 253). In the example listed above, I believe I broke down somewhere in the selecting and attending stages. I was able to detect the noise, hear, and register the sound of his voice talking and the sound of the football game. However, I believe I was utilizing selective hearing, as I selected to focus on the football game instead of my boyfriend talking to me. Therefore, I broke down in the selecting and/or attending stage.

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The reason I failed to communicate effectively was because, I was distracted by the football game. I chose to focus my attention on the game instead of the conversation. According to McLean (2018), "Barriers to listening are things that get in the way of you hearing the message" (p. 253). In the example, the barrier was the environmental noise of the TV interfering with my conversation. Additionally, I was also practicing a lack of interest, as the game was more interesting at the time.

According to Bramhall (2014), "Skills that demonstrate listening are reflecting, acknowledging, summarizing, empathizing, making educated guesses, paraphrasing, and checking" (p. 56). In my failed communication example, something I would have done differently is to utilize the listening skills of acknowledgement. Next time, I'll acknowledge that my boyfriend said something. I will eliminate barriers/distractions by pausing the game and ask and/or clarify what he said. Limiting barriers and utilizing good listening can greatly improve my communication skills.

References

Bramhall, E. (2014). Effective Communication skills in nursing practice. Retrieved from https://search- proquest-com.chamberlainuniversity.idm.oclc.org/docview/1855433022/fulltextPDF/6F731F4B30994A51PQ/1? accountid=147674

McLean, S. (2018). Exploring Interpersonal Communication. (2nd ed.) VitalSource Bookshelf Online. Retrieved from https://online.vitalsource.com/#/books/9781453390429/cfi/263!/4/2@100:0.00

(https://chamberlain.instructure.com/courses/52350/users/93901)Leila Lafortune (https://chamberlain.instructure.com/courses/52350/users/93901) Yesterday

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I thought I was a good listener until I took this quiz. I scored a 37 out of 48 which is a C. The one time I failed at being an active listener, I was in the third grade and my mother would always ask me to go down into the basement to get her something. I was always in a rush to go get whatever she needed so I could continue doing what I was doing. Well most of the time, I would start running downstairs before she even finished saying what she wanted and would have to run back up the stairs to ask her to repeat herself. I would do this about two times before she would finally tell me to stop and let her finish speaking before heading back downstairs. From the 8 steps of listening I think I experience a breakdown when it comes to evaluating. The book explains evaluating as analyzing and judging and most of the time how I feel about a topic another person my feel differently about and that interferes with how I listen to a conversation. The reason I failed to be an active listener in my story above is because I wasn’t interested in what my mom wanted me to do, I was just focused on doing it and going about my business. What I could have done differently is confirmed understanding. Making sure I understand what someone is communicating to me and if I don’t understand ask

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for clarification. Another way I could have better my listening is by having patience. Allowing someone to speak no matter how long it takes them to get their point across.

McLean, S. (2018). Exploring Interpersonal Communication. [VitalSource Bookshelf]. Retrieved from https://online.vitalsource.com/#/books/9781453390429/ (https://online.vitalsource.com/#/books/9781453390429/)

7 Examples of Active Listening. (n.d.). Retrieved from https://simplicable.com/new/active-listening.

(https://chamberlain.instructure.com/courses/52350/users/112418)Sandy Nguyen (https://chamberlain.instructure.com/courses/52350/users/112418) Yesterday

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Hello Leila, I tend to find myself doing the same thing, not paying attention when I'm not interested. Which I find isn't good to do because I tend to do that in class, when the material is boring or hard to understand. Asking for clarification is always a good thing to do and I struggle to have patience when it comes to listening and communicating with others.

(https://chamberlain.instructure.com/courses/52350/users/122340)Georgia Kidson (https://chamberlain.instructure.com/courses/52350/users/122340) Yesterday

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Results of the exercise:

The results of the exercise were not as high as I would have expected. I scored a 36 out of 48. I previously thought I had great listening skills but I realize there are some areas that I need to improve upon. Being an effective listener is such an important skill to have so this is something that I definitely need to work on.

Using the information from the exercise, describe an instance when you failed to be an effective listener:

An instance in which I failed to be an effective listener was when my sister was complaining about her school. She was saying how her classes are too hard and the whole environment is not a good fit for her. Instead of fully listening and letting her explain all of her thoughts, I was constantly interrupting and offering solutions when she really just wanted someone to vent to. In the future I know to just be quiet and listen and just wait until she is done talking to provide a potential solution.

Next, respond to the following prompts, making connections to the ideas contained in the listening chapter assigned for the week. Explain your thought process and provide examples to give explanation to your descriptions of why you feel that way:

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Where in the stages of listening did you experience breakdown?

I experienced breakdown in the evaluating stage. The evaluating stage is when someone takes a step back and analyzes the situation (McLean, 2018). I did not give her a break to explain the whole situation. Instead, I kept interrupting and analyzing and providing solutions.

What was the reason you failed to listen effectively? Were listening barriers present?

I failed to listen effectively because I just wanted to offer her a solution to make her problems better. I realized at the end that she just wanted to talk to someone about her problems and just vent. I believe that one listening barrier I used was disregard the message (McLean, 2018). In this case I was not truly understanding the point she was trying to make. I also failed to put myself in her shoes and see her perspective. For instance, she was telling me how hard it was to make friends in college and I kept interrupting and telling her to join clubs. I realized that her college experience was different from mine and that it may be harder for her to join a club in that environment.

What could you have done differently to improve your listening?

In the future, I could use several skills in order to improve my listening. The book suggests that a good listening technique is not interrupting and acknowledge understanding (McLean, 2018). If I would have been quieter it could have provided her a platform for talking about her frustrations more. She was frustrated that I kept interrupting and then I got defensive but I realize if I would have let her speak more then it would have been a more balanced conversation.

I found an article that discusses the importance of listening in context of conversation. The article says that when we listen, we gain around 45% of language competence just from listening alone (Renukadevi, 2014). In addition, listening is often an overlooked concept in school. The article suggests that teachers should focus more on teaching students how to listening as to improve their communication skills (Renukadevi, 2014).

References:

McLean, S. (2018). Exploring Interpersonal Communication. [VitalSource Bookshelf]. Retrieved from https://online.vitalsource.com/#/books/9781453390429/ (https://online.vitalsource.com/#/books/9781453390429/)

Renukadevi, D. (2014). The role of listening in language acquisition; the challenges & strategies in teaching listening. International journal of education and information studies, 4(1), 59-63.

(https://chamberlain.instructure.com/courses/52350/users/134727)Marisha Willis (https://chamberlain.instructure.com/courses/52350/users/134727) Yesterday

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1.

I received a 39/48, which is a B. I am not surprised because I do consider myself a pretty good listener. One

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instance I failed to be an effective listener was in one of my classes last week. My professor was explaining how to navigate Canvas to find a textbook, and I completely missed the instructions because I was trying to listen and do something else on my laptop.

2.

Forbes Coaches Council. (2018, Nov 14). Improve Your Active Listening Skills With These 13 Strategies. Retrieved from: https://www.forbes.com/sites/forbescoachescouncil/2018/11/14/improve- your-active-listening-skills-with-these-13-strategies/#e2f4c0582789 (https://www.forbes.com/sites/forbescoachescouncil/2018/11/14/improve-your-active-listening-skills-with-these-13- strategies/#e2f4c0582789)

McLean, S. (2018). Exploring Interpersonal Communication. [VitalSource Bookshelf]. Retrieved from https://online.vitalsource.com/#/books/9781453390429/ (https://online.vitalsource.com/#/books/9781453390429/)

I experienced a breakdown during the "attend" stage of listening (Mclean, 2018). This stage is when you are focusing on and paying attention to what is being said. In my opinion, it is one the most important stages, because without focus you are not listening, just hearing. I failed to effectively listen because I was trying to create a new folder and listen to her instructions. I believe this could be seen as the "faking attention" listening barrier in the textbook because I was looking up from the laptop as if I was actually listening. When in reality, my attention was on the laptop. According to the textbook, I should have been attentive by focusing on the words, ideas, and context of the conversation (Mclean, 2018). Also, according to the Forbes article, the professor posted, I should get rid of distractions (Forbes Coaches Council, 2018). In this case, my distraction was my laptop.

(https://chamberlain.instructure.com/courses/52350/users/112418)Sandy Nguyen (https://chamberlain.instructure.com/courses/52350/users/112418) Yesterday

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Hello Marisha, I have the same problem when following instructions and I tend to focus on other things a miss the important details. I think getting rid of distractions would also help me, but in this case everything is a distraction to me.

(https://chamberlain.instructure.com/courses/52350/users/110773)Ronley Brown (https://chamberlain.instructure.com/courses/52350/users/110773) Yesterday

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Hello Professor & Class,

Week 2 Discussion: Listening Analysis

I scored 36 out of 48 which is a grade C but I thought I could score higher than that until after taking the exercise, I realized that there are some areas I need to improve on in order to be a good listener.

In many communication circumstances, I have failed to be a good listener unless I am interested in the conversation. In these circumstances, I have developed poor listening habits including faking attention by deliberately pretending that I am listening, inattentiveness by not paying attention to the speaker, and interrupting someone before they could finish making their presentation. Besides, other key habits of poor listening that I have developed include switching off listening when I encounter uninteresting or difficult material.

The stage of listening that I experienced a breakdown in listening is the understanding phase and this makes me a poor listener as am unable to interpret the meaning of the message being communicated by the speaker. The understanding phase is the most essential phase of listening after the receiving phase as a lack of understanding of the message may result in a misinterpretation of messages. Besides, understanding the content of a conversation is shaped by individual experiences and perceptions (Diemer et al., 2015) and (Petronio, 2017).

The reason that contributed to my poor listening in the course of a conversation is attributable to two key factors and these include perception and experiences. According to Adler, Rodman, and Du Pré (2016), perception involves the organization, identification, and interpretation of presented information including recognizing the existing environmental stimuli while experiences relate to knowledge emanating from past exposure to an event.

Therefore, problems in perception and existence of past experience regarding a subject or an event contribute to poor listening attributes. To improve my listening ability, I will need to be an open-minded listener to eliminate the possibility of biases and perspectives in any form of communication (Scott, 2018). Also, I need to refrain from making prejudiced evaluations and judgments including avoiding to mistrust a speaker based on his or her accent to improve my listening ability and focus more on the speaker’s meanings.

References

Adler, R. B., Rodman, G. R., & Du Pré, A. (2016). Understanding human communication (Vol. 10). Oxford University Press.

Diemer, J., Alpers, G. W., Peperkorn, H. M., Shiban, Y., & Mühlberger, A. (2015). The impact of perception and presence on emotional reactions: a review of research in virtual reality. Frontiers in psychology, 6, 26.

McLean Scott, (2018). Exploring Interpersonal Communication (2nd Ed.) Boston, MA: Flatworld

Petronio, S. (2017). Communication privacy management theory: Understanding families. In Engaging theories in family communication (pp. 87-97). Routledge.

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(https://chamberlain.instructure.com/courses/52350/users/136127)Corbin Evans (https://chamberlain.instructure.com/courses/52350/users/136127) Yesterday

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Ronley, I like your elaboration on perception. We often alter our opinions based on previous experiences or opinions. I agree with you that being more open-minded when conversing with others will help you form opinions based upon the present conversation and not the past.

(https://chamberlain.instructure.com/courses/52350/users/94027)Alexa Molzahn (https://chamberlain.instructure.com/courses/52350/users/94027) Yesterday

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Professor and Class,

I received a 40, which is equivalent to a B. I am not too surprised by these results because I feel I am a good listener. I tend to listen better than I respond. There is definitely room for improvement, and I think I could become a better active listener.

I think there are a few instances a week where I fail to be an effective listener in classes. I tend to read ahead, and think I have the info down and not always pay attention 100% of the time in class - especially if it is not a very interesting subject. This can come back to hurt me because professors say a lot of useful information during lectures that better prepare you or help you better understand information, rather than studying off a textbook or power point.

One thing I've learned while being in nursing school, and in this class is getting rid of distractions is a great first step to be an attentive listener. I try to stay interested and curious about what I am learning as much as I can too to keep my attention!

I think they broke down in the attend stage of listening, or the focus stage. I am present, and listening, but my focus isn't there all the time. II could be experiencing a breakdown in this stage due to a lack of interest in the topic at hand.

I think I failed to listen effectively because of a lack of interest in the subject we were learning about. I think this was the only barrier present.

Where in the stages of listening did you experience breakdown?

What was the reason you failed to listen effectively? Were listening barriers present?

What could you have done differently to improve your listening?

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McLean Scott, (2018). Exploring Interpersonal Communication (2nd ed.) Boston, MA: Flatworld

(https://chamberlain.instructure.com/courses/52350/users/136127)Corbin Evans (https://chamberlain.instructure.com/courses/52350/users/136127) Yesterday

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Alexa, I too relate to not properly listening in class when discussing a subject that does not interest me. I always seem to be thinking about something else and realize I wasnt listening at all to the professor/presentation/literature and create more work for myself by having to go back and re-establish what was said. I think getting rid of distractions will definitely help!

(https://chamberlain.instructure.com/courses/52350/users/136127)Corbin Evans (https://chamberlain.instructure.com/courses/52350/users/136127) Yesterday

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After completing the exercise, I obtained a score of 37 out of a possible 48 (considered a C.) I am not as good of a listener as I thought I was. After reflecting on my results, I recalled a situation in which I could support the validity of this assessment.

When assessing a patient who needed their sutures removed from a prior procedure, I realized he had three separate locations. While multitasking, I proceeded to remove the sutures from all three locations. After very confused looks were exchanged and tension was apparent, I reviewed the previous visit notes and quickly realized only one of the sites needed their sutures taken out, which was done two weeks prior, and the other two sites had just recently been done 3 days prior (way to early to take sutures out.) The patient then proceeds to reprimand me and reiterate that he had just explained the situation to me and was under assumption that he and I were both on the same page. Needless to say, I was utterly mortified and knew this type of error (especially at work) should never occur again.

Two mistakes were made that visit: failing to properly listen to the patient and not reviewing the previous visit notes before treating a patient. The medical field is by no means cookie-cutter; Every patient is unique in some way, therefore assumptions should never be made on anyone. I failed to effectively listen because I was multitasking by taking vital signs, beginning to scribe the visit note, and removing the bandage from the wounds. I realize now that proper eye contact was not made, an understanding was never established between the two of us, and I was not mentally comprehending what the patient was trying to communicate with me. I have now made it a priority that with every single patient, I have a clear understanding of what they are trying to say or personally express to me, maintain proper eye contact and posture, evaluate in my head what he/she is trying to say, and properly examine my thoughts and on what the patient is saying. By improving on the aspects I just mentioned, I can become an effective listener.

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(https://chamberlain.instructure.com/courses/52350/users/116363)Amity Mills (https://chamberlain.instructure.com/courses/52350/users/116363) Yesterday

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Hi Corbin! Wow! I have also done things like that. I'm not able to come up with a specific instance but I can see where something like your experience can happen. We are often too busy and in too much of a hurry to listen or read and tend to make assumptions. Great lesson learned. I bet you never do that again!

(https://chamberlain.instructure.com/courses/52350/users/116204)Chrisa Anne Masaoy (https://chamberlain.instructure.com/courses/52350/users/116204) Yesterday

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Hello Professor and Class,

My results from the exercise was a 40/48, which is a B. An instance when I failed to be an effective listener was when I let my mind wander once I believed I captured the message. When I was in my Anatomy and Physiology class there would be a three-hour lecture early in the morning. The professor would recite his PowerPoints in a monotoned voice and there would be very little stimuli. I would always zone out during discussions about cells. I would doodle on my notes or sneakily go on my phone. I wasn’t listening at all and there were times that I would even leave after the break. This was problematic because I would miss important information and add extra work for myself when I got home.

The stage of listening I experienced a breakdown in was attending. I was unable to focus on what the professor was saying and therefore inhibited my ability to understand, evaluate, remember, and respond. I failed to listen due to listening barriers such as lack of interest. I have learned about the structures of a cell so many times to the point where I’m tired of listening to it. The presenter also didn’t show much enthusiasm about the topic (McLean, 2018). To improve I could have been more involved and find areas of interest (Academic Success Center, n.d.). Instead of drawing random doodles on my notes I could have drawn cells and the structures within them. This would coincide with the lecture and help me remember the material. I could have found areas of interest by relating the concepts to nursing and how it could help me later in life.

References

Academic Success Center. (n.d.). Listening skills for lectures. Retrieved from https://www.usu.edu/asc/studysmart/pdf/listening_lectures.pdf

McLean Scott, (2018). Exploring Interpersonal Communication (2nd ed.) Boston, MA: Flatworld

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(https://chamberlain.instructure.com/courses/52350/users/116363)Amity Mills (https://chamberlain.instructure.com/courses/52350/users/116363) Yesterday

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Hi class and Professor!

My results were less than stellar. I scored 32 which is a D. I am not a very good listener. I feel like I am the “hearer” described in my Humanities class with regards to music. There are listeners and there are hearers (Martin, 2014). Hearers simply hear music and lyrics. Listeners actually hear the different tones and instruments.

I often tune people out when they talk. For example, my boyfriend likes to talk about math when we are in the car. I look out the window and “uh-huh” every now and again but I’m not listening to what he is saying. I don’t understand it anyway, so I don’t listen. I understand that this is not very nice. I stopped listening as soon as he said: “You know what I like about physics?”. I stopped listening because I don’t know the first thing about physics and it gives me a headache. My barrier would be a lack of interest (McLean, n.d.). I also think it is hard for me to listen effectively when I can not maintain eye contact with someone. I feel like I pay better attention when I can focus on them. I don’t know that I will ever listen to the physics conversation, but I promise to try. Faking attention is my listening style (McLean, n.d.).

I can improve my listening skills by paying attention to what is being said. I can let my boyfriend know that the topic of physics is not at all interesting or easy for me to follow. We can take turns talking about things that interest both of us. I will work on paying attention. My mind wanders sometimes and it is difficult.

Martin, F. D., & Jacobus, L. (2014). Humanities through the Arts. McGraw-Hill Education.

McLean, S. Exploring Interpersonal Communication. [VitalSource Bookshelf]. Retrieved from https://online.vitalsource.com/#/books/9781453390429/

(https://chamberlain.instructure.com/courses/52350/users/112285)Nick Mathew (https://chamberlain.instructure.com/courses/52350/users/112285) Yesterday

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I got a 42 on my attempt at the listening quiz which is considered a B. I thought this was pretty accurate because I know I can still improve my listening abilities. There are a lot of times I fail to be an effective listener, I think the most frequent one is when I’m listening to something I already know. In this situation I tend to start thinking about other things and forgot to pay attention to the speaker and can sometimes miss a few things they said.

Whenever my listening suffers I believe it’s usually caused by the fourth stage of listening, which involves

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focusing. There are various reasons for this one example is being sleepy attributed to lack of interest. This makes me not want to pay attention unless something catches my interest. But if I can “look for something within the speech that may come in handy later” (McLean 2018, p. 262) it may peak my interest and keep me focused to understand it. Sometimes I fake attention and begin daydreaming about other things in my life. However this is also bad for me because I can miss important information being taught by the teacher or said by other nurses. To improve my listening abilities I need to engage more with the speaker by confirming understanding and telling the person I didn’t quite understand what they said. There are times I just don’t feel like listening in class and in these situations it may help to “ take a conscious inhale and exhale” because “mindful deep breathing helps increase your focus” (Booth 2019).

References:

Booth, S. (2019). How to Listen Actively. Health, 33(7), 43. Retrieved from https://search-ebscohost- com.chamberlainuniversity.idm.oclc.org/login.aspx?direct=true&db=s3h&AN=137981426&site=eds- live&scope=site

McLean, S. (2018). Exploring Interpersonal Communication. [VitalSource Bookshelf]. Retrieved from https://online.vitalsource.com/#/books/9781453390429/ (https://online.vitalsource.com/#/books/9781453390429/)

(https://chamberlain.instructure.com/courses/52350/users/1057~61157)Taylor Woods (https://chamberlain.instructure.com/courses/52350/users/1057~61157) Yesterday

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When I completed the Listen Up! Quiz in this week’s lesson the result I got was 38/48 which is a low B. I wasn’t surprised at my score because while I think that I’m a fairly good listener, I understand that I have some weaknesses in regards to listening. For example, there are many times when I’m debating someone instead of simply listening to what they’re saying, I’m mentally forming notes and thinking of a rebuttal to say to something I disagree with. Since I do this, it leads to me occasionally cutting someone off so that I can refute something they have stated, and I’m more likely to do this the less I agree with someone. While this can make me a decent debater at times it makes me come across as argumentative and as if I’m not taking the time to understand the person I’m talking to. In other words, I have a tendency to be a critical listener when I’m hearing something that I disagree with, meaning that I listen to the little details in order to find support or inconsistencies in what the person I’m talking with is saying so that I can critically analyze their statements for truth (McLean, 2018). A recent example of this is when my cousin was talking about how she thinks touching someone’s arm or hand while talking with them is flirting and considered cheating if they’re in a relationship. Before she was able to finish explaining why she thought that I cut her off, pointed out how there are people who are naturally touchy and do so when really engaged in what they’re saying or when they’re trying to make a point and that it can be unconscious and definitely not the same as cheating. I didn’t allow her to fully explain herself and instead I should have let her finish so that I could fully understand her point of view.

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When I’m communicating the part of listening that tends to break down for me is the evaluating phase, which is when you judge and analyze what the other person is saying (McLean, 2018). I have a tendency to do this before a person is finished saying their piece. I tend to do this when I feel that the person is employing fallacies or making statements that I feel are incorrect. Even though critical listening is important, being empathetic and trying to understand their point of view so as to not offend or seem insensitive is also important (McLean, 2018). Typically I’m able to drown outside noise and distractions out and if not feel comfortable enough to ask to relocate so that I can understand the person better. I’m also able to connect small details to the bigger concept being discussed, but at times this irritates people, like my cousin who wanted to focus specifically on herself and her partner and not necessarily what constitutes as cheating for most people (McLean, 2018). I could have had a better conversation with my cousin if I stayed silent until they finished their point of view, acknowledged the fact that her feelings on the subject were valid and probably based on her personal experience, and not interrupted her while she was talking (McLean, 2018). I also could have taken into account my own personal biases in regards to relationships and what I feel are controlling behaviors vs. simple boundaries some people may have in regards to physical contact with others while in a relationship. Doing so could have prevented me from making premature judgments about what my cousin was trying to convey (DeVito, 2013).

DeVito, J. A. (2013). Essentials of Human Communication [VitalSource Bookshelf] (8th ed.). Retrieved from https://online.vitalsource.com/#/books/9781269649261/cfi/6/2!/4/2@0:51.0

McLean, S. (2018). Exploring Interpersonal Communication [VitalSource Bookshelf]. Retrieved from https://online.vitalsource.com/#/books/9781453390429/cfi/229!/4/2@100:0.00

(https://chamberlain.instructure.com/courses/52350/users/86860)Johanna Vetter (https://chamberlain.instructure.com/courses/52350/users/86860) Yesterday

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Hi Class!

I received a score of 40 out of 48 which is a B on the grading scale. This lesson makes a very good point, that listening is a learned process and with work can be improved. I do believe I am a decent listener for the most part, my job and future job are all dependent on listening to concerns/questions/moments of joy from clients and soon to be patients. The immediate example of failing to be an effective listener is when I have spent time with my husband after a long day of work. I can come home and hold an entire conversation with him and not be able to recall what we talked about. Listening can be “turned on and off” it seems very easily. I didn’t listen effectively to my husband out of disrespect necessarily, I simply had a moment of exhaustion.

I recently had a conversation with someone and can recall failing to be attentive or active in the conversation and losing interest quickly. Generally, I don’t feel this way, but I just couldn’t get into the conversation. While I recognized what I was doing mid conversation, I could use a tactic from the book and recognize “something within the speech that may come in handy later.” (McLean 2018, pp. 253) I could take something from the

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conversation and use it after her workout to swing back to the topic to help relay that I was in fact effectively attempting to listen.

We did have barriers that did not help the conversation like other distractions- music, people and bells. If the conversation would have been in a separate setting, I’m sure I would have been able to pay attention better. I have known the woman for a while, so I knew she is a chatty person in the first place. I know that if we were to change the location of our conversation it would most likely change the way that I felt. I was distracted by other noises and people. I read in a National Institute of Health journal something that stuck out to me. When talking with someone, “ the message sent is not the same as the message received. The decoding of the messages is based on individual factors and subjective perceptions.” (NIH 2014) If the decoding is not being processed properly, the message will not be relayed properly.

The first thing to do to improve my listening is to remember what I do to others is what I would want done to me. If the situation requires me to not listen effectively because of distractions, loud noises or what not- then it probably is best to politely apologize and ask to continue the conversation at a different time. I’m curious what others might think of this though. If the environment isn’t appropriate, is it rude to end the conversation, and ask to pick it up at a different time, if that makes sense?

Kourkouta, L., & Papathanasiou, I. V. (2014). Communication in nursing practice. Materia socio-medica, 26(1), 65–67. doi:10.5455/msm.2014.26.65-67

McLean, S. (2018). Exploring Interpersonal Communication. [VitalSource Bookshelf]. Retrieved from https://online.vitalsource.com/#/books/9781453390429/ (https://online.vitalsource.com/#/books/9781453390429/)

(https://chamberlain.instructure.com/courses/52350/users/95346)Tanya Stueber (https://chamberlain.instructure.com/courses/52350/users/95346) Yesterday

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Initial Post Instructions Read the lesson for this week, and complete the listening exercise in the Listen Up! section to evaluate your listening skills. Then, address the following:

Total possible 48 my score was 38 which is a B not to bad. I believe that I do listen fairly well although at time

when a lot is going on I may not listen as well as I should. There has been times that I would have to go back and

ask what was said because a lot of other conversation was going on and I wanted to make sure I heard what I

thought I heard.

State the results of the exercise.

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I would say the other day my husband called me, I was in the car driving and had a lot on my mind therefore I tend to sometime not hear what he was saying and have to have him repeat what he said because I realize I wasn’t listening to what he was saying at all.

I had a breakdown in hearing, attending as I was thinking of other things and not hearing or listening to the conversation.

I failed to effectively listen as I really wasn’t listening to the conversation because I was thinking about other things on my mind at the time.

I could have started to listen at the beginning instead of having him repeat what he had said to begin with.

McLean, S. (2018). Exploring Interpersonal Communication. [VitalSource Bookshelf]. Retrieved from https://online.vitalsource.com/#/books/9781453390429/

Using the information from the exercise, describe an instance when you failed to be an effective listener.

Next, respond to the following prompts, making connections to the ideas contained in the listening chapter assigned for the week.

Where in the stages of listening did you experience breakdown?

What was the reason you failed to listen effectively? Were listening barriers present?

What could you have done differently to improve your listening?

(https://chamberlain.instructure.com/courses/52350/users/126299)Benita Clottey (https://chamberlain.instructure.com/courses/52350/users/126299) 12:32am

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Hello everyone,

I thought I was a good listener until I took the quiz and scored a 39 which is a B. Probably I was thinking of what kind of audience while answering the question, whether I am listening to a person or a group. Anyway, this made me realized that I need to improve my listening skill.

An instance when I failed to be an effective listener was I when arrived home from my 12-hour shift, my daughter asked me if she could go to the park with her siblings. Because I was so tired and all I wanted to do is rest, while dozing off, I quickly said yes without actually listening. Afterward, I realized the children were not home. I was very upset and concerned; after asking my daughter why she left, she said I gave them

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permission. That’s when I realized I was not paying attention.

I noticed the breakdown was me dozing off trying to stay awake and pretend I was listening. Effective listening is about self-awareness. One must pay attention to whether or not you are passively listening or actively engaging. Effective listening needs attention and shows interest in what the speaker saying.

The reason where I failed to listen was pretending the attention listening barrier. When you are comfortable with someone talking to you all the time, sometimes we lose when they are communicating to us. I should fully listened to my daughter and answer back consciously, but I didn’t. Julian Treasure stated that “I believe that every human being needs to listen consciously in order to live fully”.

What I would have done differently to improve is pay attention when my children are talking to me, because inattentive listening can cause me to miss much of what the speaker is sharing with us. According to McLean, the key takeaway is “part of being an effective communicator is learning to receive messages from others through active listening” (p. 257).

Big World Media (Producer). (2002). Cross-cultural understanding: Cultural characteristics of language use [Video file]. Retrieved from Academic Video Online: Premium database.

McLean, S. (2018). Exploring Interpersonal Communication. [VitalSource Bookshelf]. Retrieved from https://online.vitalsource.com/#/books/9781453390429/ (https://online.vitalsource.com/#/books/9781453390429/)

(https://chamberlain.instructure.com/courses/52350/users/108896)Karina Posada (https://chamberlain.instructure.com/courses/52350/users/108896) 12:40am

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Hello class and professor,

State the results of the exercise-Doing this I learned a lot about myself. I did not do as good as I thought I would do on my exercise I myself received a 36 which makes me so sad and shocked. I feel that I was a great listener.The exercise made me realize that I need to be a way better listener than I thought I was. I definitely need some to improve on that.

Using the information from the exercise, describe an instance when you failed to be an effective listener-I noticed that when I am not interested in a topic I will become an ineffective listener.My anatomy lecture class, we talk about so many things that sometimes I really don't care about,or I am to tired to even pay attention to.With that being said, me doing that caused me to do kinda bad on my lab particle.So basically if i find something not interesting I really don't care for it, but I will try to fix that and improve my listening skills.

Next, respond to the following prompts, making connections to the ideas contained in the listening chapter assigned for the week. Explain your thought process and provide examples to give explanation to your descriptions of why you feel that way.

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Reference: McLean, S. (2018). Exploring Interpersonal Communication. [VitalSource Bookshelf]. Retrieved from https://online.vitalsource.com/#/books/9781453390429/ (https://online.vitalsource.com/#/books/9781453390429/)

Where in the stages of listening did you experience breakdown? I broke down somewhere in the selecting and attending stages

What could you have done differently to improve your listening?Pay more attention and listen better.To be quiet and let everything get processed.

What was the reason you failed to listen effectively? Were listening barriers present?yes listening barriers were present.I think I failed because I get distracted and if i don't find the topic interesting i will zone out and i was on my phone a lot check social media and texting back. According to McLean (2018), "Barriers to listening are things that get in the way of you hearing the message" (p. 253). That quote explains why i did not so hot.

(https://chamberlain.instructure.com/courses/52350/users/120756)Shreya Patel (https://chamberlain.instructure.com/courses/52350/users/120756) 12:42am

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Hey everyone,

In the Listening Analysis activity, I scored s 39 out of 48 which is considered a B. I believe that I am good listener, so I was a bit shocked when I scored a B on the quiz because I really do try to listen and understand the people I am talking to. For example, I try to summarize the conversation to make sure that I am actively listening and understanding the message. However, I can now see why I scored a 39 because as I was answering the questions, I realized that I do tend to interrupt when we have differing viewpoints or my mind does seem to wander after I understand what they are trying to say even if they are still talking. To improve my listening skills, however, I need to be silent to let the other person finish what they want to before I continue, not interrupt them, make time for the conversation and take turns while speaking (McLean Scott, (2018)).

A time when I failed to be an active listener would be during my CAN class today. We were going over some things that I had already covered in my other classes so I was not really paying attention to what my instructor was saying. She was talking about the anatomy of the digestive in very basic detail, so I tunned her out and began taking notes from the next chapter in the book. I could still hear that the professor was talking in the background. According to the book, we hear sounds simply because they are around us, but listening is when you can exactly list off what you heard (McLean Scott, (2018)). In my case, I was hearing the professor, but not actually listening to her because I would have not been able to rephrase what she was saying.

The book states that in the select sage of listening, you choose the stimuli and attend is focusing (McLean Scott, (2018)). These are the stage where I experience a breakdown because instead of choosing the stimuli and focusing on it, I chose to ignore the stimuli and focus on something else that was irrelevant at the time. I was just thinking that since I had already covered the topic being taught in many more details, I could ignore

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the lecture and get a head start on the next chapter by taking notes and improving when the professor does talk about that chapter. According to research, we only remember about 25-50 percent of what we actually hear (Michele, Bill T, Mind Tools Content Team, Mind Tools Content Team, & Mind Tools Content Team. (2019)). From experience, I can say that I remembered less than 25% of what the professor said. Other than lack of interest, other barriers such as disregarding the message and faking attention were also a factor of lack of active listening (McLean Scott, (2018)).

I improve listening, I could have actually paid attention to the lecture, taken notes on the same topic the professor was discussing even though I had already learned the material and learned something from the new professor. I could have also asked questions to make deepen my understanding of the concept rather than having the thought process of “I already know this”. I will definitely take the suggestion from the lessons, quiz and the book to become a better active listener.

~ Shreya

Reference

McLean Scott, (2018). Exploring Interpersonal Communication (2nd ed.) Boston, MA: Flatworld

Michele, BillT, Mind Tools Content Team, Mind Tools Content Team, & Mind Tools Content Team. (2019). Active Listening: Hear What People are Really Saying. Retrieved from https://www.mindtools.com/CommSkll/ActiveListening.htm.

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