Performance

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RA3PerformanceAppraisalinstructions.doc

RA 3 Assignment: Performance Appraisal

Using the job description you prepared in RA 2, prepare an appraisal (table or form):

1. Identify and define 5 performance attributes using the essential functions identified in your RA 2 job description.

2. Define levels of performance (ie., poor, standard, excellent) for each attribute.

a. Example: Poor, Needs Improvement, Meets Standards,

b. Consider a numbering system

c. Clearly specify what constitutes “poor,” “excellent,” etc.

3. Describe your source of performance data (ie., reports, audits), and subjective/objective metrics (ie., average sales ticket; average handle time; average cases closed; average accounts retained) you might use for evaluating performance.