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Introduction

Due to the advancement in technology, the organizations have had to make several changes that will ensure they remain competitive with the other organizations. One such change is the adoption of electronic systems that enhances the efficiency of the organization. In our case since earlier, we had already adopted a system that helped store information electronically but it was constantly crushing and needed to be replaced. The organization decided to change the entire system. The new system to be implemented was the decision support system that would help the organization make better decisions.

Identify Changes

Technology has affected consumer behavior greatly and for this, the organization needs to be very quick to change so that they can satisfy the needs of the consumer. Nowadays most people conduct their shopping online and for this reason, the organization was going to start to make door to door deliveries. According to Zhang, (2007). Online shopping has steadily taken off and the increasing number of consumers are purchasing different products on the Internet. This is because when making sales online it means that the organization is not only targeting the local market but also the international market. The best way to offer door to door delivery services would be to partner with various logistics companies that would help deliver the products ordered for. This would give the organization a competitive advantage since no other company has introduced door to door services but instead if a consumer buys a product they have to find their own means to get the product delivered. This has made them lose several customers. Our company is targeting the customers who need the delivery done.

Figure 1. Title (Lastname, 2)

Product Offerings

After the organization changes the product they will need a system that can be able to incorporate the changes that have been made. The decision support system will be very helpful image1.wmf

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Changes made to the delivery of the product. This is because even if the product is being delivered to the doorstep this cannot be at the expense of the organization but the client needs to pay for the transportation. The decision system will help make the decision of how much the client needs to pay for the product. This is because the decision can only be made upon purchase. After the customer inputs the details of the product they want and the current position where they want it delivered the system will generate the amount of shipping fee to be paid. To attract new customers the organization may offer free delivery to the clients no matter their destination. However, to avoid loss, the decision support system will give a way to integrate the prices so that the cost incurred can be covered. The change of the service delivery method and the incorporation of the new system would help increase the sales, customers gained profits, and even the satisfaction of customers.

Capabilities

The offering of the door to door delivery services should definitely be involved in the new system. This is because a lot needs to be examined and determined in terms of cost. An example the shipping cost to an African country cannot be the same as that within Europe. The calculation done is a complex one and needs to be done in the shortest time possible and give back the results. If the decision of how much will be charged to the client is done physically then there might be a lot of errors and it might take a long time to come to a decision. Another reason as to why the system should definitely be integrated is because the organization needs to make several decisions pertaining to which countries it will deliver and those not to deliver. In some countries, the cost of importing goods is very expensive due to taxes and the consumer might not be willing to pay for the high delivery price inclusive of the tax. For this reason, the system needs to make the decision on where and where not to deliver the product.

Conclusion

Change is inevitable and extremely necessary for most organizations. In fact, change is necessary for the organization to remain on top of the competition. The organization needs to change and adapt to the modern world. One example of change is that most people have turned to online shopping and the organization should come up with methods to support this to prevent the loss of customers.

References

 Nicolet Plastics’ Quick Response Manufacturing Strategy. https://www.iqms.com/files/case-studies/quick-response-manufacturing.pdf

Zhou, L., Dai, L., & Zhang, D. (2007). Online shopping acceptance model-A critical survey of consumer factors in online shopping. Journal of Electronic commerce research8(1).

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_1659616249.xls

Chart1

customer gained customer gained
sales sales
profits profits
customer satisfaction customer satisfaction
before changes
after changes
changes per month
0.45
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0.65
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Sheet1

before changes after changes
customer gained 45% 70%
sales 53% 65%
profits 30% 54%
customer satisfaction 65% 85%