management

profilejp99241
Mosley_9e_PPT_Ch12.ppt

©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

CHAPTER 12
MANAGING CONFLICT, STRESS, AND TIME

©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

*

  • Identify the causes of conflict
  • Discuss conflict management styles and identify when each would be appropriate
  • Describe principled negotiation
  • Explain why modern life makes us particularly vulnerable to stress
  • Describe both the costs and the benefits of stress

LEARNING OBJECTIVES

© 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

*

  • Explain the major causes of stress
  • Compare and contrast Type A behavior and Type B behavior
  • Elaborate on personal ways to cope with stress
  • Discuss some ways to effectively manage time

LEARNING OBJECTIVES

© 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

*

CAUSES OF CONFLICT

© 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

*

EXHIBIT 12.1 - INTERPERSONAL CONFLICT MANAGEMENT STYLES

Source: Adapted from Thomas Ruble and Kenneth Thomas, “Support for a Two-Dimensional Model of Conflict Behavior,” Organizational Behavior and Human Performance, Vol. 16 (1976), 145. Reprinted with permission from Elsevier.

© 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

*

CONFLICT MANAGEMENT STYLES

12–*

© 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

*

  • Negotiation on the merits by:
  • Separating the people from the problem
  • Focusing on interests, not positions
  • Generating a variety of possibilities before deciding what to do
  • Insisting the result be based on some objective standard
  • Positional bargaining results in win-lose or lose-lose outcomes

PRINCIPLED NEGOTIATION

12–*

© 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

*

  • Evaluating conflict style
  • Helps reevaluate and enhance one’s behavior
  • Identifying conflict behaviors
  • Helps eliminate negative and neutral behaviors and practice positive confrontation reduction skills

THREE-STEP PROGRAM FOR CONFLICT RESOLUTION

12–*

© 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

*

  • Learning confrontation reduction skills
  • Active listening
  • Empathizing and disarming
  • Inquiring
  • Using “I feel” statements

THREE-STEP PROGRAM FOR CONFLICT RESOLUTION

12–*

© 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

*

STRATEGIES FOR COPING WITH DIFFICULT BEHAVIOR

12–*

© 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

*

STRATEGIES FOR COPING WITH DIFFICULT BEHAVIOR

12–*

© 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

*

  • Any external stimulus that causes wear and tear on one’s psychological or physical well-being
  • Job stress
  • Arises from the interaction of people and their jobs
  • Characterized by changes within people that force them to deviate from their normal functioning
  • Disrupts the body’s equilibrium, generating a fight-or-flight chemical reaction

STRESS

12–*

© 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

*

COSTS AND BENEFITS OF STRESS

12–*

© 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

*

  • Life event: Anything that causes a person to deviate from normal functioning
  • Personal psychological makeup
  • Type A behavior: Trying to accomplish too much in a short time and struggling against time and other people to accomplish one’s ends
  • Type B behavior: Being calmer than someone with Type A behavior, devoting time to exercise, and being realistic in estimating the time it takes to complete an assignment

MAJOR CAUSES OF STRESS

12–*

© 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

*

EXHIBIT 12.7 - ORGANIZATIONAL AND WORK-RELATED FACTORS THAT CAUSE EXCESSIVE STRESS

12–*

© 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

*

  • Burnout: Malady caused by excessive stress in the setting where people invest most of their time and energy
  • Characteristics of candidates for job burnout
  • Experience stress caused predominantly by job-related stressors
  • Are idealistic and/or self-motivated achievers
  • Seek unattainable goals

MAJOR CAUSES OF STRESS

12–*

© 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

*

PHASES OF BURNOUT

12–*

© 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

*

  • Engaging in physical exercise
  • Makes people less prone to the adverse effects of stress
  • Practicing relaxation techniques

WAYS TO COPE WITH PERSONAL STRESS

12–*

© 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

*

  • Gaining a sense of control
  • Plan ahead, and identify long- and short-term goals
  • Get to know and like yourself
  • Perceive situations as challenges and not problems
  • Take a long vacation
  • Do things for others

WAYS TO COPE WITH PERSONAL STRESS

12–*

© 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

*

  • Provide yourself with positive reinforcement when you do a task well
  • Developing and maintaining good interpersonal relationships

WAYS TO COPE WITH PERSONAL STRESS

12–*

© 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

*

RELAXATION TECHNIQUES

12–*

© 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

*

STRATEGIES THAT MAKE YOU FEEL GREAT

12–*

© 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

*

  • Ability to use one’s time to get things done when they should be done
  • Techniques
  • Maintain a time log to track how your time is spent
  • Set priorities to make the most of your time
  • Handle the common time wasters

TIME MANAGEMENT

12–*

© 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

*

EXHIBIT 12.12 - EIGHT COMMON SUPERVISORY TIME WASTERS

12–*

© 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

*

  • Set priorities and do not procrastinate
  • Manage emails and phone calls effectively
  • Make your meetings effective
  • Learn to delegate
  • Handle people who drop in
  • Be decisive
  • Get organized and stay on top of paperwork
  • Avoid distractions and interruptions

HOW TO USE YOUR TIME MORE EFFECTIVELY

12–*

© 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

*

  • Burnout
  • Integration process
  • Life event
  • Principled negotiation
  • Stress
  • Time management
  • Type A behavior
  • Type B behavior

HOW TO USE YOUR TIME MORE EFFECTIVELY

12–*

© 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.