Organizational Assessment for the U.S. Navy
karenkoulprfeTitle Page
Organizational Assessment
Your Name
University of Charleston, WV
GSL-690: Capstone
Date
Table of Contents
Introduction
Organizational Profile
Organizational Description…………………………………………………………08
Organizational Situation……………………………………………………………09
Leadership (Category 1)
Senior Leadership……………………………………………………………………..11
Governance and Societal Responsibilities…………………………………………….11
Strategy (Category 2)
Strategy Development…………………………………………………………………13
Strategy Implementation………………………………………………………………14
Customers (Category 3)
Voice of the Customer………………………………………………………………...15
Customer Engagement………………………………………………………………...17
Measurement, Analysis, and Knowledge Management (Category 4)
Measurement, Analysis, and Improvement of Organizational Performance………….18
Knowledge Management, Information, and Information Technology………….……..XX
Workforce (Category 5)
Workforce Environment………………………….……………………………………XX
Workforce Engagement…………………………….………………………………….XX
Operations (Category 6)
Work Processes………………………………………………………...…………….XX
Operational Effectiveness……………………………………………..………..……XX
Results (Category 7)
Product and Process Results…………………………………………………………...XX
Customer-Focused Results…………………………………………………….……….XX
Workforce-Focused Results………………………………………………….………...XX
Leadership and Governance Results……………………………………….…………..XX
Financial and Market Results……………………………………………….………….XX
Summary of Recommendations ……………………………….………………..…………...XX
Appendix 1: Organizational Consent Form
Appendix 2: Self-Analysis Worksheet...…………………………………………………......XX
Glossary of Terms…………………………………………………………………………......XX
References…………………………………………………………………………………...…XX
References
Blazey, M. & Grizzell, P. (2019). Insights to performance excellence. Using the Baldrige framework and other integrated management systems. ASQ Quality Press. Milwaukee, WI.
Fader, Peter. (2012). Customer centricity: Focus on the right customers for strategic advantage.
Philadelphia, PA: Wharton Digital Press.
George, M, Maxey, J, Price, M, & Rowlands, D. (2005). The lean six sigma pocketbook. Mc-Graw Hill. New York, NY.
Hickman, G. R. (2010). Leading change in multiple contexts: concepts and practices in organizational, community, political, social, and global change settings. Sage Publications Inc. Thousand Oaks, CA.
Roman, Ernan. (2011). Voice of the customer marketing: A revolutionary five-step process to create customers who care, spend, and stay. McGraw-Hill.
United States Department of Labor. (2019). OSHA Workers Rights 3021-06G.
Title Page
Organizational Assessment
Your Name
University of Charleston, WV
GSL
-
6
90
: Capstone
Date
Title Page
Organizational Assessment
Your Name
University of Charleston, WV
GSL-690: Capstone
Date