Which of the following is an example of a business case argument based on fear? A. If we do not implement this system, our competitors could gain a significant advantage over us. B. This system has the potential to reduce required effort by 40 percent.

profileDr.RuttoPhdbest
 (Not rated)
 (Not rated)
Chat

Question 1 of 40

2.5 Points

Supply chain planning begins with:

 

 

 

A. product demand planning and forecasting.

 

 

B. distribution planning.

 

 

C. production scheduling.

 

 

D. inventory planning.

 

Reset Selection

 

 

 

 

 

Question 2 of 40

2.5 Points

Which of the following is an example of supply chain efficiency?

 

 

 

A. Federal Express focuses on providing superior service.

 

 

B. Caterpillar has high spare parts availability.

 

 

C. Apple sources its raw materials in ways that keep its costs low.

 

 

D. Rolex positions itself as a prestige brand.

 

Reset Selection

 

 

Question 3 of 40

2.5 Points

Comptel, a world leader in computer hardware, differentiates itself from its competitors by providing excellent after-sales service. This implies that the competitive strategy used by Comptel would most likely focus on:

 

 

 

A. supply chain analytics.

 

 

B. supply chain visibility.

 

 

C. supply chain effectiveness.

 

 

D. supply network collaboration

 

 

 

 

Question 4 of 40

2.5 Points

__________ can be used just about anywhere a unique identification system might be needed, such as on clothing, pets, cars, keys, missiles, or manufactured parts.

 

 

 

A. HTML tags

 

 

B. RFID tags

 

 

C. Spintronics

 

 

D. XML tags

 

 

 

 

 

Question 5 of 40

2.5 Points

Computer maker, Dell, realized the problems with keeping large inventories, especially because of the fast rate of obsolescence of electronics components. Dell now keeps only about two hours of inventory in its factories. The company is most likely using a __________ system.

 

 

 

A. scan-based trading

 

 

B. customer-managed inventory

 

 

C. just-in-time inventory management

 

 

D. vendor-managed inventory

 

 

 

 

 

Question 6 of 40

2.5 Points

Which of the following statements is true about product flow, a key element of supply chain execution?

 

 

 

A. It refers to the ability to track products as they move through the supply chain.

 

 

B. It refers to the movement of information along the supply chain, such as order processing and delivery status updates.

 

 

C. It refers to the movement of goods from the supplier to production, from production to distribution, and from distribution to the consumer.

 

 

D. It tracks a one-way flow of products from producers to consumers but cannot process returns or customer refunds.

 

Reset Selection

 

 

 

 

Question 7 of 40

2.5 Points

Which of the following examples explains the improved planning benefit of using a CRM system?

 

 

 

A. Improved record keeping and efficient methods of capturing customer complaints that assist in identifying problems faster

 

 

B. Learning how each customer defines product and service quality so that customized product, pricing, and services can be designed or developed collaboratively.

 

 

C. Providing mechanisms for managing and scheduling sales follow-ups to assess satisfaction, repurchase probabilities, time frames, and frequencies

 

 

D. Tracking customer behavior over time that helps to identify future opportunities for product and service offerings

 

Reset Selection

 

 

 

 

 

Question 8 of 40

2.5 Points

Which of the following is the key use of the distribution planning module of supply chain management?

 

 

 

A. To ensure that the materials required for production are available when needed

 

 

B. To forecast and plan anticipated demand for products

 

 

C. To optimize the allocation of available supply to meet demand

 

 

D. To support production processes taking into account capacity and material constraints

 

Reset Selection

 

 

 

Question 9 of 40

2.5 Points

The key use of the manufacturing execution module of supply chain management is to:

 

 

 

A. forecast and plan anticipated demand for products.

 

 

B. support production processes taking into account capacity and material constraints.

 

 

C. ensure that the materials required for production are available where needed, when needed.

 

 

D. assign optimal safety stock and target stock levels in all inventories in the supply network.

 

Reset Selection

 

 

 

 

 

Question 10 of 40

2.5 Points

Organizations that effectively utilize __________ can more easily customize marketing campaigns from the segment level to even the individual customer.

 

 

 

A. operational CRM

 

 

B. integrated CRM

 

 

C. analytical CRM

 

 

D. collaborative CRM

 

Reset Selection

 

 

 

 

 

Question 11 of 40

2.5 Points

Which of the following statements is true about RFID systems?

 

 

 

A. RFID scanning can be done at greater distances than bar code scanning.

 

 

B. RFID information is readable depending on the entity's position.

 

 

C. RFID tags contain less information than bar codes.

 

 

D. All RFID tags are small and relatively inexpensive.

 

Reset Selection

 

 

 

 

Question 12 of 40

2.5 Points

Which of the following is the main objective of information systems that focus on improving supply chains?

 

 

 

A. Discouraging vendor-managed inventory systems

 

 

B. Accelerating product development and innovation

 

 

C. Discouraging sustainable production processes

 

 

D. Decentralizing the organizations

 

Reset Selection

 

 

 

 

 

Question 13 of 40

2.5 Points

Which of the following portrays the individualized service benefit of a CRM system?

 

 

 

A. Learning how each customer defines product and service quality so that customized product, pricing, and services can be designed or developed collaboratively

 

 

B. Web-based interfaces providing product information, sales status, support information, issue tracking, and so on

 

 

C. Integrating all information for all points of contact with the customers, so that all who interact with customers have the same view and understand current issues

 

 

D. Integrated information which removes information handoffs, which speeds both sales and support processes

 

Reset Selection

 

 

 

Question 14 of 40

2.5 Points

Which of the following statements is true about XML?

 

 

 

A. XML is not standardized.

 

 

B. XML specifies a particular formatting.

 

 

C. XML cannot be tailored to share any data across applications over the Web.

 

 

D. XML instructs systems as to how information should be interpreted and used.

 

Reset Selection

 

 

 

 

Question 15 of 40

2.5 Points

Demand planning and forecasting leads to the development of the overall:

 

 

 

A. sourcing plan.

 

 

B. transportation schedule.

 

 

C. production plan.

 

 

D. demand forecast.

 

Reset Selection

 

 

 

 

Question 16 of 40

2.5 Points

MaxSteel Inc., has been supplying steel to a well-known car manufacturer, Agis Corp., for the past 3 years. Concerned employees at MaxSteel can directly access Agis Corp.'s inventory and sales information via electronic data interchange. This allows MaxSteel to monitor Agis Corp.'s inventory levels on a real-time basis. The system has worked well for both companies so far and there has never been any delay in the supply of steel. Which of the following, if true, would most strengthen Agis' supply chain strategy?

 

 

 

A. Agis Corp.'s management decides to take strong measures for increasing their safety stock of all raw materials.

 

 

B. Agis Corp. is taking measures to ensure that the information shared with MaxSteel will not be shared outside their organization.

 

 

C. Agis Corp. has a strong desire to purchase MaxSteel in order to reduce dependency.

 

 

D. Agis Corp. is taking measures to directly contact the consumers by removing wholesalers and retailers from their supply chain.

 

Reset Selection

 

 

 

 

Question 17 of 40

2.5 Points

Which of the following examples portrays the 24/7/365 operation of a CRM system? processes

 

 

 

A. Web-based interfaces that provide product information, sales status, support information, issue tracking, and so on

 

 

B. Improved record keeping and efficient methods of capturing customer complaints that assist in identifying problems faster

 

 

C. Tracking customer behavior over time that helps to identify future opportunities for product and service offerings

 

 

D. Integrated information that removes information handoffs, speeding both sales and support

 

Reset Selection

 

 

 

 

 

Question 18 of 40

2.5 Points

Which of the following business processes can be enhanced by the analytical CRM system?

 

 

 

A. Sales forecasting and performance analyses

 

 

B. Account and contact management

 

 

C. Price, quality, and satisfaction analysis of competitors

 

 

D. Customer history and preferences management

 

 

 

 

 

Question 19 of 40

2.5 Points

Which of the following is a main objective of customer relationship management applications focusing on downstream information flows?

 

 

 

A. To track global spending on suppliers

 

 

B. To encourage the bullwhip effect

 

 

C. To develop demand forecasts

 

 

D. To portray a positive corporate image

 

Reset Selection

 

 

 

 

Question 20 of 40

2.5 Points

Lee's department store uses the every day low prices strategy. This strategy hinges upon the store's ability to obtain consumer goods at the cheapest possible price and pass these savings on to consumers. Lee's store also developed its own distribution network for supplying its retail outlets with consumer goods. This distribution network allowed them to cut out external suppliers and middlemen, further driving down business costs. This implies that the competitive strategy used by this store would most likely focus on:

 

 

 

A. supply chain efficiency.

 

 

B. supply chain visibility.

 

 

C. supply chain effectiveness.

 

 

D. operational CRM.

 

 

 

 

 

Question 20 of 40

2.5 Points

Lee's department store uses the every day low prices strategy. This strategy hinges upon the store's ability to obtain consumer goods at the cheapest possible price and pass these savings on to consumers. Lee's store also developed its own distribution network for supplying its retail outlets with consumer goods. This distribution network allowed them to cut out external suppliers and middlemen, further driving down business costs. This implies that the competitive strategy used by this store would most likely focus on:

 

 

 

A. supply chain efficiency.

 

 

B. supply chain visibility.

 

 

C. supply chain effectiveness.

 

 

D. operational CRM.

 

 

 

 

Question 22 of 40

2.5 Points

BelAir Tech has developed and run its own information system for the past ten years. However, the company has now decided to outsource its IS function to a service provider. Which of the following, if true, will strengthen BelAir's decision?

 

 

 

A. BelAir's IS team developed the existing system from scratch and has ironed out most faults over the years.

 

 

B. The service provider is highly recommended by its other clients.

 

 

C. Most BelAir employees are familiar with the current information system.

 

 

D. BelAir has seen a fall in company revenue over the last year.

 

Reset Selection

 

 

 

 

Question 23 of 40

2.5 Points

Which of the following can be considered beta testing?

 

 

 

A. A programmer at Linus Systems checks the integration of multiple modules of an information system.

 

 

B. Software testers compare the finished system against user requirements to see if it satisfies all necessary criteria.

 

 

C. Taro Inc. checks the correctness of the modules of its new information system.

 

 

D. System users at URP feed data into a new information system to test its capability.

 

Reset Selection

 

 

 

 

Question 24 of 40

2.5 Points

Which of the following is an example of a basic relationship between an outsourcing vendor and client?

 

 

 

A. STS Systems usually offers BelAir a discount on every purchase it makes.

 

 

B. BelAir sets its system preferences according to STS products.

 

 

C. BelAir buys a system from the vendor who offers the cheapest prices.

 

 

D. STS has a direct stake in the success of BelAir's performance.

 

Reset Selection

 

 

 

 

 

Question 25 of 40

2.5 Points

Which of the following types of system maintenance involves making enhancements to improve processing performance or interface usability?

 

 

 

A. Adaptive maintenance

 

 

B. Perfective maintenance

 

 

C. Preventive maintenance

 

 

D. Corrective maintenance

 

Reset Selection

 

 

 

 

Question 26 of 40

2.5 Points

BelAir Tech has a five-member team in charge of the development and maintenance of its information systems. An information system is in place, and the team performs routine maintenance to keep it running smoothly. Which of the following scenarios is an example of perfective maintenance?

 

 

 

A. Jason notices a faulty component in the system and modifies the component.

 

 

B. Justin works on the system to make the user interface more user-friendly.

 

 

C. Sara knows that the company is migrating to a different operating environment next month and makes changes to the system.

 

 

D. Dylan predicts that the company's old system may fail under new demands and takes steps to avert this.

 

Reset Selection

 

 

 

 

Question 27 of 40

2.5 Points

Which of the following is true for patch management?

 

 

 

A. It helps in testing the correctness of individual modules and the integration of multiple modules of a system.

 

 

B. It helps in the process of transforming the system design into a working computer system.

 

 

C. It helps in performing corrective or preventive maintenance for a system.

 

 

D. It helps in decommissioning the current system and installing the new system in the organization.

 

Reset Selection

 

 

 

 

Question 28 of 40

2.5 Points

Processing logic is often expressed in __________, which is independent of the actual programming language being used.

 

 

 

A. semantics encoding

 

 

B. pseudocode

 

 

C. source code

 

 

D. semiotics

 

Reset Selection

 

 

 

 

 

Question 29 of 40

2.5 Points

Jason has just made some changes to the information system at BelAir Tech and wants to check if the system is working correctly. He wants to conduct a beta test of the system. Which of the following should he do to achieve this?

 

 

 

A. He should ask other programmers to check the modules he changed.

 

 

B. He should check to see if the changed components are integrated well into the system.

 

 

C. He should ask the software tester to test if the changed system meets design requirements.

 

 

D. He should ask users of the system to test it using actual data

 

 

 

 

 

 

 

Question 30 of 40

2.5 Points

Which of the following is true of Software as a Service?

 

 

 

A. It is not scalable in response to large increases in demand.

 

 

B. It involves fixed monthly and yearly costs for the services.

 

 

C. It requires the installation of specialized interfaces at the client end.

 

 

D. It allows clients to access services on an as-needed basis.

 

Reset Selection

 

 

 

Question 31 of 40

2.5 Points

B&Z Inc. implemented a new information system two months ago but there have been no concrete increases in productivity as a result of the system. A similar system has been in place at the company headquarters for the past two years, and this system has resulted in significant, quantifiable benefits. Which of the following reasons is the most likely explanation for the lack of results?

 

 

 

A. The benefits of the new information system are difficult to pinpoint because the firm is considering the wrong indicators.

 

 

B. The new system is being used to redistribute market share rather than make the whole market bigger.

 

 

C. It can take years from the first implementation of this new system before the magnitude of benefits is felt by the organization.

 

 

D. The benefits of the new information system are difficult to pinpoint because the firm is not familiar with the working of the system.

 

Reset Selection

 

 

 

 

Question 32 of 40

2.5 Points

Which of the following is the main advantage of customizable software over off-the-shelf software?

 

 

 

A. Cost effectiveness

 

 

B. Ease of procurement

 

 

C. Problem specificity

 

 

D. Lower risks

 

 

 

 

 

 

Question 32 of 40

2.5 Points

Which of the following is the main advantage of customizable software over off-the-shelf software?

 

 

 

A. Cost effectiveness

 

 

B. Ease of procurement

 

 

C. Problem specificity

 

 

D. Lower risks

 

 

 

 

Question 34 of 40

2.5 Points

Which of the following best describes developmental testing?

 

 

 

A. Testing the correctness of individual modules and the integration of multiple modules

 

 

B. Testing the system to see if it meets design requirements

 

 

C. Testing of the capabilities of the system in the user environment with actual data

 

 

D. Testing the system as a whole to see if it performs adequately

 

 

 

 

Question 35 of 40

2.5 Points

Which of the following steps takes place in an organization during both in-house systems development as well as external acquisition?

 

 

 

A. Vendor selection

 

 

B. Systems selection

 

 

C. Systems analysis

 

 

D. Development of an RFP

 

 

 

 

 

Question 36 of 40

2.5 Points

The total cost of ownership of a system refers to:

 

 

 

A. all non-recurring costs associated with a system.

 

 

B. all costs associated with ongoing use and maintenance of a system.

 

 

C. the total cost of acquisition of a particular system.

 

 

D. the total cost of acquisition and all costs associated with use and maintenance of a system.

 

Reset Selection

 

 

 

 

Question 37 of 40

2.5 Points

"Increased customer reach of the new Web-based system will result in at least a modest increase in sales." This statement represents a(n) __________ for the company.

 

 

 

A. recurring cost

 

 

B. intangible cost

 

 

C. tangible benefit

 

 

D. non-recurring cost

 

Reset Selection

 

 

 

 

 

Question 38 of 40

2.5 Points

BelAir has submitted a request for proposal to a number of vendors. It must now evaluate the proposals it has received. Which of the following methods can it use to compare the different systems?

 

 

 

A. Systems benchmarking

 

 

B. Alpha testing

 

 

C. Data modeling

 

 

D. Beta testing

 

 

 

 

Question 39 of 40

2.5 Points

Which of the following is an example of an intangible cost for a system?

 

 

 

A. Cost of losing customers

 

 

B. Employee salaries

 

 

C. Cost of installation and maintenance

 

 

D. Cost of employee recruitment and retention

 

 

 

 

 

Question 40 of 40

2.5 Points

Which of the following is an example of a business case argument based on fear?

 

 

 

A. If we do not implement this system, our competitors could gain a significant advantage over us.

 

 

B. This system has the potential to reduce required effort by 40 percent.

 

 

C. Using this system will help our employees serve customers more efficiently.

 

 

D. The system can help us meet both individual as well as organizational goals.

 

Reset Selection

 

    • 8 years ago
    1000000% correct answers
    NOT RATED

    Purchase the answer to view it

    blurred-text
    • attachment
      question_1_of_40_25.docx