Take Test: Midterm

profiletv.ian

Take Test: Midterm

 PERFORMANCE MANAGEMENT

Test Information

Description

 

Instructions

 

Multiple Attempts

Not allowed. This test can only be taken once.

Force Completion

This test can be saved and resumed later.

 

 

QUESTION- 1

What are customer contact requirements?

 

 

QUESTION-2

Define workforce management. What are the activities included under workforce management? What are the objectives of an effective workforce management system?

 

 

 

QUESTION-3

Describe the similarities in the quality improvement philosophies of Deming, Juran, and Crosby. Also, describe the three steps to quality which summarize Feigenbaum’s quality philosophy.

 

QUESTION-4

 

Define process management and list the major activities involved in process management. Also, differentiate between value-creation processes and support processes.

 

QUESTION-5

 

Why is it important for organizations to internalize quality at the personal level? Also, discuss the “quality revolution” that took place in the United States after 1960s.

 

 

 

 

 

 

    • Posted: 5 years ago
    • Due: 
    • Budget: $7
    Answers 1

    Purchase the answer to view it

    blurred-text