Question 1 of 20

5.0 Points

Re-engineering is an appropriate replacement for benchmarking when:

 

  A. tour process is fairly strong relative to best-in-class.

 

 

B. the best-in-class is not in your industry.

 

 

C. your process is not in statistical control, i.e., is unstable.

 

 

D. best-in-class is unwilling to cooperate.

 
   

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 Question 2 of 20

5.0 Points

One of the three phases of benchmarking is:

 

A. conclusion.

 

B. postexecution.

 

C. reporting.

 

D. None of the above

 

 Question 3 of 20

5.0 Points

     

The Five-Step Plan is the Japanese approach to implementing:

 

 A. BCG matrix.

 

B. House of Quality.

 

C. Six Sigma.

 

D. Kaizen.

 

 Question 4 of 20

5.0 Points

     

When benchmarking, it is not enough to understand the processes; they must be completely:

 

 A. analyzed.

 

B. tested.

 

C. documented.

 

D. integrated

 
   

 

 

 Question 5 of 20

5.0 Points

The origin of what is now called __________ dates back to a book written by Dr. Walter Shewhart in 1931.

 

 A. quality engineering

 

B. compliance management

 

C. statistical process control

 

D. QFD

 

 Question 6 of 20

5.0 Points

     

Lean is based on the manufacturing system that was developed by:

 

A. Motorola.

 

B. Toyota.

 

C. Goldratt.

 

D. IBM.

 

Question 7 of 20

5.0 Points

     

The __________ phase of DMAIC focuses on why defects, errors, or excessive variation occurs.

 

A. Define

 

B. Measure

 

C. Analyze

 

D. Control

 

Question 8 of 20

5.0 Points

     

__________ approaches improvement projects in three successive phases, applying TOC, Lean, and then Six Sigma tools.

 

 A. The iTLS model

 

B. Kaizen

 

C. CEDAC

 

D. SIPOC

 

 Question 9 of 20

5.0 Points

     

__________ is founded on the premise that an organization’s performance against its goal can be determined and managed.

 

 

A. Kaizen

 

B. JIT/Lean

 

C. The Theory of Constraints

 

D. Six Sigma

 

 Question 10 of 20

5.0 Points

   

Which of the following individuals is identified as the developer of JIT/LEAN/Lean?

 

 A. Eiji Toyoda

 

B. W. Edwards Deming

 

C. Taiichi Ohno

 

D. Henry Ford

 

 Question 11 of 20

5.0 Points

     

Which of the following is NOT a measure in TOC?

 

 A. Establishing the goal

 

B. Making the investment

 

C. Operating expenses

 

D. Throughput

 

 Question 12 of 20

5.0 Points

     

Which of the following behaviors best describe the concept of benchmarking?

 

 A. Unethical

 

B. Illegal

 

C. Industrial espionage

 

D. None of the above

 

Question 13 of 20

5.0 Points

     

Mass production is a(n) __________ system.

 

 A. integrated

 

B. push

 

C. pull

 

D. breakthrough

 
   

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 Question 14 of 20

5.0 Points

Several benchmarking considerations require management’s approval before the process can start: commitment to change, funding, personnel, disclosure, and:

 

A. oversight.

 

B. direction.

 

C. involvement.

 

D. direct supervision

 

Question 15 of 20

5.0 Points

     

Variation in processes:

 

A. can be caused by include people, machines, material, and environment.

 

B. is of three kinds.

 

C. should not be of concern.

 

D. must be eliminated if continual improvement is to happen.

 
   

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 Question 16 of 20

5.0 Points

As part of its __________ responsibility, management in an organization that practices __________ must be personally involved in continual improvement.

 

 A. leadership; fiscal responsibility

 

B. financial; leadership

 

C. leadership; total quality

 

D. fiscal; total quality

 

 Question 17 of 20

5.0 Points

     

Six Sigma process performance:

 

 A. represents a major advance in capability over the typical.

 

B. has yet to be achieved in actual practice.

 

C. predicts 1 nonconformance in 500 million opportunities.

 

D. is useful only in large scale manufacturing.

 
   

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 Question 18 of 20

5.0 Points

Six Sigma can only be achieved through:

 

 A. hiring new staff.

 

B. process improvement.

 

C. creating a new mission statement.

 

D. cutting costs.

 

 Question 19 of 20

5.0 Points

     

The JIT/LEAN/Lean “pull” system ensures that:

 

 A. costs are minimized through “economy of scale.”

 

B. the production line will never stop because of a problem.

 

C. buffer stocks are on hand to prevent line stoppage when a critical machine fails.

 

D. the internal supplier process does not build product unless told to do so by the internal customer process.

 
   

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 Question 20 of 20

5.0 Points

The most common inhibitor of SPC is:

 

 A. inadequate training.

 

B. lack of resources resulting from the absence of management commitment.

 

C. failure to have processes under control.

 

D. low production rates.

 
   

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