Review of Literature on the subject of Quality Management as a reflection of Customer expectations. Discuss the authors, their views on the subject and their frameworks describing the concepts, applications and benefits available to businesses in general and appropriate for an organisation ( Quality in Customer focused Operations)
It would be suggested to also cover Quality, the Quality Guru's/theorists ( use 4 like Juran, Demming, Taguchi etc), what are the main pillars, perception quality/gap may be, value, theory on Quality.
One of the theories will be used to improve a process later so a theory will under pin an improvement.
The word count would be around 1000 words, well referenced ( please keep references )
It should be current and contemporary views ( not more than 10 years old for references although this is not stringent).
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