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Put the following steps in the order of a routine patient care flow, from the beginning through to the end...
Put the following steps in the order of a routine patient care flow, from the beginning through to the end of the patient encounter flow. •New patient paperwork is signed and returned to front desk with insurance information for verification of benefits •Patient pays standard co-pay if applicable •Hard copy record is pulled, or made if new patient •Patient called to back office •Height, weight, and blood pressure taken by CNA or CMA •CMS 1500 form is coded and sent to insurance for reimbursement •Signs in at reception desk •Patient released from exam room •Call in to schedule appointment •Doctor, NP, or Physician’s Assistant examines patient •Shown to patient care room •Reason for visit reviewed with patient by CNA, CMA, or NP •Any refunds due to patient or insurance sent out •Collections efforts initiated if patient's charges not paid, and any insurance appeals are processed •Patient checks out and pays any deductible verified •Explanation of benefits returns with breakdown of payments •Height, weight, and blood pressure taken by CNA or CMA •Practice manager applies payments, writes off amounts required by contract with insurance companies, adjusts patient’s account records, and initiates billing to patient that indicates insurance has processed charges
Routine patient care flow
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xxxx xx xxx xxx following steps xx xxx order xx a xxxxxxx xxxxxxx care flow, from xxx beginning xxxxxxx xxx xxx xx xxx xxxxxxx encounter. 1. Call in to xxxxxxxx appointment 2. Signs xx xx reception xxxxxxx xxx xxxxxxx paperwork xx xxxxxx and xxxxxxxx to front xxxx xxxx insurance xxx xxxxxxxxxxxx of benefits
xx xxxx copy xxxxxx xx pulled xx made if new xxxxxxxxxx Patient xxxx xxxxxxxx xxxxxx xx applicable 6. Patient called xx back office 7. Reason for xxxxx xxxxxxxx xxxx patient xx xxxx xxxx or xx
xx Height, xxxxxxx xxx xxxxx xxxxxxxx taken xx CNA, CMA 9. xxxxx to xxxxxxx care room 10. xxxxxxx xxxxxxx and blood xxxxxxxx taken xx xxxx xxxxxxx xxxxxxx NP, or Physician’x xxxxxxxxx examines patient
xxx Patient released from exam room 13. Patient xxxxxx out xxx xxxx any deductible xxxxxxxxxxxx Collection efforts initiated xx patient’s charges xxx xxxxx xxx any insurance appeals xxx xxxxxxxxx
xxx xxxxxxxxxxx xx xxxxxxxx xxxxxxx with xxxxxxxxx of payments
16. xxx 1500 forms coded xxx
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