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Deliverable Length:4–5 pages added to operations guide                  

 

A proper departmental operations guide must define how staff will be expected to perform the tasks to which they are assigned. The next step in this project is to turn your attention to the processes and procedures the help desk department will use to guide their operations. The results of this phase will be a clear set of instructions each member of the department should follow for the common tasks he or she will perform.

The project deliverables are as follows:

  • Update the Help Desk Operations Guide document title page with a new date and project name.
  • Update previously completed sections based on instructor feedback.
  • Update the Processes and Procedures section by completing the following:
    • Identify and summarize at least 5 major tasks or scenarios the help desk staff members will encounter. These might be specific types of help issues, administrative tasks, requests for equipment or software, or other tasks specific to the department.
    • Define the process or procedure to follow for each task or scenario. Include sufficient detail to allow a staff member to follow the instructions without additional information. Include identification of any forms, logging, or other required details.
  • Be sure to update your table of contents before submission.
  • Name the document yourname_IT141_IP4.doc
  • Submit the document for grading.

Adhere to APA formatting and reference guidelines when writing your response. Additionally, your response should be free of grammatical errors, use complete sentences, and give specific details to support statements.

Please submit your assignment.

Grading Rubric:

 Rubric ItemRequirements
Points
Document Organization
  •  Title page: should include course name and number, project name, student name, and date.
  • Table of Contents: auto-generated, updated table of contents.
  • Section Headings: all required section headings on new pages.
10
Processes and Procedures
  •  Identify and summarize at least 5 major tasks or scenarios the help desk staff members will encounter. These might be specific types of help issues, administrative tasks, requests for equipment or software, or other tasks specific to the department.
  • Define the process or procedure to follow for each task or scenario. Include sufficient detail to allow a staff member to follow the instructions without additional information. Include identification of any forms, logging, or other required details.
125
Mechanics Document should be free of grammar and spelling mistakes and should be written at a college level.15
Total Points 150
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