please this is due in 10 hours, if you can't complete before that plz don't send a handshake!
genva8What elements make criticism “constructive”? (Obj. 5)
Why is the effective handling of negative or crisis information of
such importance to a company? (Obj. 5) "object 5 attached in the pdf"
-------------------------------------------
2. Prepare Persuasive Claim Letter
Persuasive Claim: Seeking Refund for
Unprofessional Practices (Objs. 1, 3)
For the past two years, your company has paid a technol-
ogy consulting firm to perform regular maintenance on your
computer systems. The maintenance contract requires monthly
visits to service both hardware and software. You have been
extremely satisfied with their service; their representatives are
knowledgeable and professional and your computer systems
have performed without incident during the contract period.
During a recent maintenance visit, you overheard a disturb-
ing conversation. A representative of the consulting company
admitted that most of your software would prompt users to in-
stall automatic updates every 90 days. You believe the consult-
ing firm should have educated your employees how to install
these automatic updates rather than charging your company to
perform this service.
Required: Write a letter persuading the consulting firm
to reimburse you for the fees you believe are attributed to this
unnecessary service. Thomas Gatlin, GTR Technologies, 265
Gould Avenue, Boulder City, NV 89040-0265.
REQUIREMENT: * Your name and (fake) address/telephone/email will be typed in a "Letterhead Template." In Microsoft Word, Click on "File" in the Menu Bar, Click on "New", and then do a Search for LETTERHEAD TEMPLATE. The Letterhead Template will have your personal information (does not need to be your actual contact information) instead of a company logo and company information, but do change the default information on the template. Make sure the letterhead does not take up too much space--the letter should be one page in length.
* Please type the letter using the block-style format with open or mixed punctuation. An exellent example is in Appendix A, page A-5, Figure A-1.
Submit.
- 9 years ago
- 20
Purchase the answer to view it
- constructive_criticism_and_negative_sentiments.doc
- persuasive_letter.doc
- revised_..doc