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What elements make criticism “constructive”? (Obj. 5)

 Why is the effective handling of negative or crisis information of 

such importance to a company? (Obj. 5) "object 5 attached in the pdf"

 

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2.   Prepare Persuasive Claim Letter

 

Persuasive Claim: Seeking Refund for 

Unprofessional Practices (Objs. 1, 3)

For the past two years, your company has paid a technol-

ogy consulting firm to perform regular maintenance on your 

computer systems. The maintenance contract requires monthly 

visits to service both hardware and software. You have been 

extremely satisfied with their service; their representatives are 

knowledgeable and professional and your computer systems 

have performed without incident during the contract period.

During a recent maintenance visit, you overheard a disturb-

ing conversation. A representative of the consulting company 

admitted that most of your software would prompt users to in-

stall automatic updates every 90 days. You believe the consult-

ing firm should have educated your employees how to install 

these automatic updates rather than charging your company to 

perform this service.

Required: Write a letter persuading the consulting firm 

to reimburse you for the fees you believe are attributed to this 

unnecessary service. Thomas Gatlin, GTR Technologies, 265 

Gould Avenue, Boulder City, NV 89040-0265.

 

 

REQUIREMENT: * Your name and (fake) address/telephone/email will be typed in a "Letterhead Template." In Microsoft Word, Click on "File" in the Menu Bar, Click on "New", and then do a Search for LETTERHEAD TEMPLATE. The Letterhead Template will have your personal information (does not need to be your actual contact information) instead of a company logo and company information, but do change the default information on the template. Make sure the letterhead does not take up too much space--the letter should be one page in length. 

* Please type the letter using the block-style format with open or mixed punctuation. An exellent example is in Appendix A, page A-5, Figure A-1.

Submit.

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