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Submitted by karapuz on Thu, 2014-01-02 00:27
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OPS571 OPS/571Week1Quiz (15 correct out of 15)

1.Even though they use different models, both the Ritz-Carlton Hotel Group and Nordstrom Department Stores are known for what?

2. Using a project layout for building an aircraft, why would you want to place rivets close to or even in the fuselage?

3. Why would a company want to supply a product to preferred customers during product ramp-up?

4. Why is the planning phase often referred to as Phase 0 (Zero) of the generic product development process?

5. According to the Service-System Design Matrix, sales opportunity has what sort of relationship to production efficiency?

6. Why do many customers like the self-service approach to service design?

7. Poka-yoke is a Japanese term for a procedure that blocks an inevitable mistake from becoming what?

8. Which of the following is a good example of a continuous process layout?

9. Permeable systems are characterized by being penetrable by customers via what two forms of contact?

10. Some may argue that the production-line approach may not treat the process as a service process, but as what type of process?

11. If an automotive service center has an issue with a car not being clean when returned to a customer, the poka-yoke corrective action might include what?

12. A service process design flowchart is referred to as a service blueprint to emphasize what?

13. What is a company trying to optimize in the most common approach to developing a workcenter layout?

14. What happens to production efficiency as the customer exerts more influence on the system?

15. For which key organizational functions are tasks and responsibilities identified for all the steps of the generic product development process?

Submitted by karapuz on Thu, 2014-01-02 00:27
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OPS571 OPS/571Week1Quiz (15 correct out of 15)

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Even though xxxx use different models, xxxx the Ritz-Carlton Hotel xxxxx and Nordstrom xxxxxxxxxx xxxxxx xxx xxxxx for xxxxx

Poor xxxxxxxx service

x self-service xxxxxxxx to xxxxxxxx xxxxxxx

Customer-facing xxxxxxxxx who only xxxx to rich xxxxxxxxx

The personal attention xxxx provide xxxxx customers

Using x xxxxxxx layout for xxxxxxxx xx xxxxxxxxx why would you want xx xxxxx rivets close xx xx xxxx xx xxx xxxxxxxxx

Rivets xxx small and you don’x xxxx to xxxx xxxx

Rivets should xxxxxxxx be placed farthest away from the xxxxxxxxx

Rivets xxx used xxx xxxx xxxx xx xxx xxxxxxxxxxxx process

xxxxxx are xxxx consistently throughout xxx xxxxxxxxxxxx process

Why xxxxx x company want to supply a product xx xxxxxxxxx xxxxxxxxx xxxxxx xxxxxxx xxxxxxxx

xxxxxxxx any remaining xxxxx

xxx xxxxxx shelf positioning

xxxx xxxxxxx a marketing plan

Test xxx shipping process

xxx is xxx xxxxxxxx phase often referred xx as xxxxx 0 (Zero) of xxx xxxxxxx xxxxxxx development xxxxxxxx

xxxx xxxxx

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