1. ______ are formalized sets of ethical guidelines developed by some companies for use at all levels of an organization.

A. Corporate laws

B. Moral dictates

C. Ethical codes

D. Value statements

 

2. When delivering bad news to the customer, one has to ensure that he or she uses a(n) ______ tone of voice.

A. Aggressive

B. Stern

C. Polite

D. Sympathetic

 

3. Which of the following in NOT part of the self-concept?

A. Self-image

B. Real self

C. Looking-glass self

D. Efficacy self

 

4. Why do people pull back from self-disclosure?

A. Because it allows them to know themselves and others around them better

B. Because they are trying to create high self-awareness which requires them to spend time in solitude

C. Because they have learnt very early to shut away large parts of themselves in the hidden pane

D. Because it is very difficult to deal with the repressed childhood experiences

 

    • 10 years ago
    A+ Answers
    NOT RATED

    Purchase the answer to view it

    blurred-text
    • attachment
      50.doc