Question

Question 1

Comparing goods and services, the similarities stop, and significant differences occur, when the operations involve contact between people.

 

· TRUE

· FALSE

 

Question 2

Production and operations management is linked to all other managerial functions in the organization and is applicable to both manufacturing and services.

 

· TRUE

· FALSE

 

Question 3

When bureaucracy gains control of an organization, it strives to remove corrective counter swings and maintain existing conditions.

 

· TRUE

· FALSE

 

Question 4

The stages of history have moved production and operations capabilities from low-volume custom work through high-volume rapid and continuous output systems.

 

· TRUE

· FALSE

 

Question 5

With the _____ approach, operations management is expected to perform with minimum reference to other parts of the business. This approach concentrates on the specific tasks that must be done to make the product or deliver the service.

 

a) Systems

b) Customer relationship

c) functional field

d) operations

 

Question 7

Similarities between services and manufacturing can be noted when service operations are based upon _____ in information processing.

 

a) Identical methods

b) Repetitive stepe

c) High voluma

d) Similar steps

 

Question 8

One of the most important functions of the P/OM system is _____. Raw materials and components have lower utility (for customers) before this function is employed.

 

a) Transformation

b) Translation

c) Creation

d) Production

 

Question 9

_____ needed to carry out the transformation function determines the production rate.

 

a) Time

b) Space

c) Input

d) Cost

 

Question 10

A Stage _____ company is a P/OM innovator. It has short and long term planning horizons that are integrated.

 

a) IV

b) V

c) I

d) III

 

Question 11

_____ is the stage at which P/OM development is internally supportive to the company’s competitive position.

 

a) Stage I

b) Stage II

c) Stage III

d) Stage V

 

Question 12

P/OM strategic thinking is used to help find the best product line for the marketplace and then to make these products at the___.

 

a) LOW COST

b) HIGHEST QUALITY

c) MAXIMUN PRODUCTION LEVEL

d) ALL OF THE ABOVE

 

Question 13

The supplier-producer-customer value chain, by definition adds value at every step, which illustrates strategic impact operating on a _____ scale.

 

a) LOCAL

b) ORGANIZATIONAL

c) GLOBAL

d) CENTRALIZED

 

Question 14

A first major step in the history of P/OM development was

 

a) scientific management.

b) Lean production systems

c) Interchangeable parts

d) Global completion

 

Question 15

In 1912, _____ developed sequenced assembly, which allows assembly to be a continuous flow shop process.

 

Adam smith

Henry ford

Frederick W Taylor

Walter Shewhart

 

Question 16

Often _____ technology is imposed on _____ processes by employees who lack training and experience with the new technology. Product life is short. This allows little time to enjoy the advantages of new technology applied to evanescent and even obsolescent product lines.

 

New; old

New; new

Old; old

Old; new

 

Question 17

If inputs increase by 30% and outputs decrease by 15%, what is the percentage change in productivity?

 

100% decrease

11.54% increase

34.62% decrease

15% increase

15% decrease

 

Question 18

A firm produces handbags using three workers. On Tuesday, Jane completed 60 bags in 6 hours, Ron completed 50 bags in 7 hours, and Mary completed 80 bags in 5 hours. What was the overall productivity of the firm?

 

7.92 bags/hour

11.05 bags/hour

10.00 bags/hour

10.56 bags/hour

61.67 bags/hour

 

Question 19

Rodrigo employs five workers. He collected the following data from last week.

 

Worker

Hours

Units Completed

Oscar

40

60

Sonia

32

68

Cesar

50

78

Jessica

36

70

Rita

44

74

 

Which painter was least productive last week?

 

Oscar

Sonia

Cesar

Jessica

Rita

 

 

Question 20

A company used to produce 300 units every day, but 20% of the units were defective. After installing a new process, the defect rate has been reduced to 5%, while output hasremained the same. What is the percent increase in productivity due to installing the new process?

 

15.79%

0.00%

15.00%

18.75%

-75.00%

 

Question 21

Based on the demand data for an item A for last two weeks, you do a trend analysis and find the trend equation to be Y = 50 + 4X. The company works five days (Monday through Friday) per week. Make a forecast for Tuesday of week 3 for this product.??

 

62

58

98

114

can not be determined

 

Question 22

Given the following data, use exponential smoothing (? = .2) to develop a demand forecast for period 3. Assume the forecast for the initial period (period 1) is 5. What is the forecast for period 3? (Note: You do not need additional information to answer this question).

 

Period

Demand

1

7

2

9

 

 

4.68

5.40

6.12

9.00

can not be determined

 

Question 23

 

2007

2008

2009

Fall

50

80

120

Winter

150

450

510

Spring

500

600

700

Summer

400

490

610

Joe's Equipment Distributors sells "Low and Loud" brand lawnmowers. Total demand in 2010 is expected to be 2000 units. Given the historical sales figures listed below, find the forecast for the summer quarter in 2010 using the seasonal forecasting model.

 

 

 

 

 

 

Close to 452

Close to 654

Close to 500

Close to 610

Close to 800

 

 

Question 24

A firm has the following order history over the last 6 months.

January

120

February

95

March

100

April

75

May

100

June

50

 

 

What would be a 3-month weighted moving average forecast for July, using weights of 40% for the most recent month, 30% for the month preceding the most recent month, and 30% for the month preceding that one?

 

Close to105

Close to 76

Close to 75

Close to 74

Close to 72

 

Question 25

What is the mean absolute deviation of the following forecasts?

 

Month

Actual Sales

Forecast

Jan.

614

600

Feb.

480

480

Mar.

500

550

Apr.

500

600

 

41

-34

164

100

25

 

Question 26

Consider the data listed below.

Month

Actual Demand

Forecast (using 4-month moving average)

Jan.

10,000

 

May

14,000

13,500

 

What is the 4-month moving average forecast for June? Identify the correct answer. (Note: You do not need additional information to answer this question).

 

14000

not enough information is given to answer the question

14500

13500

15333

 

Question 27

In exponential smoothing, what values can the smoothing constant, ?, have?

 

[-1 to 1]

]1 to]

[0 to]

[0 to 1]

[- to]

 

Question 28

The larger the value of ? in the exponential smoothing method of forecasting method, the greater the method's responsiveness to changes in demand.

 

True

False

 

Question 29

Month

1

2

3

4

5

6

Actual Demand

715

675

640

587

702

760

Forecast

700

645

660

648

655

718

Find the value of the tracking signal at the end of month 6 based on the actual demand and forecast given in the following table.

 

Close to 1.46

Close to 1.48

Close to 1.50

Close to 35

Close to 53

 

Question 30

Which of the following statements is true on the basis of the six-month data given in the following table?

 

Month

1

2

3

4

5

6

Actual Demand

715

675

640

587

702

760

Forecast

700

645

660

648

655

718

 

The demand is being overestimated

The demand is being underestimated

    • 8 years ago