Question 1 of 20 | 5.0 Points |
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Question 2 of 20 | 5.0 Points |
Which theory of motivation emphasizes the importance of perceived probabilities of desired outcomes? A. Expectancy theory | | B. Equity theory | | C. Maslow's theory | | D. Hawthorne's theory | |
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Question 3 of 20 | 5.0 Points |
If an individual's __________ self-concept is too far removed from his or her real potential to achieve it, he or she may develop feelings of inadequacy or failure. A. real | | B. ideal | | C. true | | D. sense of | |
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Question 4 of 20 | 5.0 Points |
If you, as a supervisor, want others to be motivated, it starts and stops with: A. your boss. | | B. your subordinates. | | C. the community. | | D. you. | |
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Question 5 of 20 | 5.0 Points |
There are four ways to delegate. Which is NOT one of them? A. Stewardship | | B. Delegation dump | | C. Macrodelegation | | D. Gofer delegation | |
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Question 6 of 20 | 5.0 Points |
There are four causal factors influencing job satisfaction: organization-wide factors, job-content factors, immediate work-environment factors, and: A. promotional opportunities factors. | | B. personal factors. | | C. training factors. | | D. role clarity and conflict factors. | |
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Question 7 of 20 | 5.0 Points |
The method most commonly used to change attitudes is: A. sensitivity training. | | B. more pay. | | C. punishment. | | D. greater recognition. | |
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Question 8 of 20 | 5.0 Points |
Which of the following is NOT one of the reasons to let police officers participate in making decisions that can affect them? A. Participation fosters a sense of teamwork. | | B. Participation increases commitment, which increases productivity. | | C. Participation makes others believe that you really care about their welfare and work. | | D. Participation does not foster a sense of teamwork. | |
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Question 9 of 20 | 5.0 Points |
Which of the following needs is NOT included among Maslow's hierarchy of needs? A. Ideal self needs | | B. Social needs | | C. Neurotic needs | | D. Self-concept needs | |
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Question 10 of 20 | 5.0 Points |
The main reason supervisors do NOT reward employees more often is: A. they think they lack the time and creativity to come up with ways to do it. | | B. they think the employees get enough feedback at their annual reviews. | | C. they think the employees do not need it. | | D. they do not want to spoil the employees. | |
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Question 11 of 20 | 5.0 Points |
Productivity is: A. output divided by input. | | B. equivalent to profit. | | C. the output of the labor contributed by members of the organization. | | D. not related to the quality and quantity of the services that an organization is in business to provide. | |
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Question 12 of 20 | 5.0 Points |
Team training a diverse workforce demands a lot of: A. legal backing. | | B. materials. | | C. emotional intelligence. | | D. authority. | |
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Question 13 of 20 | 5.0 Points |
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Question 14 of 20 | 5.0 Points |
What is composed of those activities, sentiments, and interactions that are necessary for group survival? A. The required system | | B. The personal system | | C. The emergent system | | D. The group social system | |
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Question 15 of 20 | 5.0 Points |
__________ refers to the feelings of closeness and camaraderie that bind the members of a group together. A. Cohesiveness | | B. Motivation | | C. Productivity | | D. Performance | |
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Question 16 of 20 | 5.0 Points |
Intergroup behavior involving police organizations is rarely of a win/lose variety, because police organizations are: A. essentially cohesive. | | B. independent of very few groups in society. | | C. usually independent. | | D. not generally looked on as being interdependent groups. | |
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Question 17 of 20 | 5.0 Points |
__________ can lead to contentment and can sometimes lead to groups becoming lethargic, negatively affecting group productivity. A. Complexity | | B. Conflict | | C. Cooperation | | D. Competition | |
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Question 18 of 20 | 5.0 Points |
Two key indicators of cohesiveness within an organization are: A. employee turnover and attendance. | | B. morale and productivity. | | C. satisfaction and productivity. | | D. efficiency and effectiveness. | |
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Question 19 of 20 | 5.0 Points |
Conflict occurs as the result of competition for limited resources and: A. compatible goals. | | B. competition. | | C. rewards. | | D. coaching. | |
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Question 20 of 20 | 5.0 Points |
In the maturity continuum, the pronoun for best defining independence is: A. you. | | B. me. | | C. us. | | D. I. Question 1 of 20 | 5.0 Points |
The volume of messages in a police agency is NOT determined by: A. the total number of members in a work unit. | | B. the nature of its communication networks. | | C. subformal channels. | | D. the degree of interdependence among the organization's various activities. | |
| Question 2 of 20 | 5.0 Points |
A detective's decision concerning how thoroughly to investigate a particular case would be an example of a/an: A. street-level decision. | | B. supervisory decision. | | C. allocation decision. | | D. policy decision. | |
| Question 3 of 20 | 5.0 Points |
In lateral communication, authority is absent; its place is taken by: A. persuasion. | | B. specialization. | | C. loyalty. | | D. conscience. | |
| Question 4 of 20 | 5.0 Points |
The clearest, most convincing message to the receiver is the one conveyed by: A. an example. | | B. one-way communication. | | C. e-mail and fax. | | D. more information. | |
| Question 5 of 20 | 5.0 Points |
Interpersonal and organizational communications both depend on __________ to ensure accuracy in the transmission and reception of messages. A. word meaning | | B. explicitness | | C. people | | D. feedback | |
| Question 6 of 20 | 5.0 Points |
__________ communications fail to provide for feedback and evaluation of messages. A. Open-loop | | B. Closed-loop | | C. Participative-style | | D. Free-rein | |
| Question 7 of 20 | 5.0 Points |
The basic component of a police command and control system is __________, often assisted today by a computer. A. automatic vehicle monitoring | | B. the radio | | C. a telephone | | D. None of the above | |
| Question 8 of 20 | 5.0 Points |
The tendency of supervisors to give employees higher ratings than they deserve is termed: A. the halo effect. | | B. central tendency. | | C. supervisor leniency. | | D. the career effect. | |
| Question 9 of 20 | 5.0 Points |
The three key purposes of performance evaluation are: A. reprimand, praise, and feedback. | | B. behaviorial motivation, control, and feedback. | | C. trust building, communication, and trust. | | D. criticism, discipline, and feedback. | |
| Question 10 of 20 | 5.0 Points |
A problem employee can be malcontented, immoral, unprofessional, and: A. satisfied. | | B. ethical. | | C. criminal. | | D. None of the above | |
| Question 11 of 20 | 5.0 Points |
The bottom line test of a police agency is the: A. goal setting. | | B. spirit of performance. | | C. decision making. | | D. consensus seeking. | |
| Question 12 of 20 | 5.0 Points |
The final step in setting objectives is: A. development of alternative strategies. | | B. feedback. | | C. evaluation. | | D. identification. | |
| Question 13 of 20 | 5.0 Points |
If a program fails to have its intended effects because it is never fully carried out, the situation is called a/an: A. political failure. | | B. implementation failure. | | C. theory failure. | | D. causal failure. | |
| Question 14 of 20 | 5.0 Points |
Which of the following is NOT one of the cornerstones of modern police strategy? A. Preventive patrol | | B. Immediate response to calls | | C. Selective incapacitation | | D. Follow-up investigation | |
| Question 15 of 20 | 5.0 Points |
The Kansas City Preventive Patrol Experiment was actually conducted in what city? A. Kansas City | | B. San Diego | | C. Newark | | D. St. Louis | |
| Question 16 of 20 | 5.0 Points |
The reactive beats in the Kansas City study received what treatment? A. Normal levels of patrol | | B. Additional levels of patrol | | C. Delayed response times to calls | | D. All preventive patrolling eliminated | |
| Question 17 of 20 | 5.0 Points |
Most police officers are assigned to the __________ function. A. detective | | B. patrol | | C. investigative | | D. narcotics | |
| Question 18 of 20 | 5.0 Points |
Detectives spend most of their time in the office doing all of the following EXCEPT: A. reading. | | B. talking on the telephone. | | C. interviewing witnesses and victims. | | D. writing. | |
| Question 19 of 20 | 5.0 Points |
__________ repeat-offender tactics include extensive surveillance of suspected active repeat offenders. A. Aggressive | | B. MCI | | C. Proactive | | D. Incapacitation | |
| Question 20 of 20 | 5.0 Points |
“POP” stands for: A. problem-oriented policing. | | B. personnel-oriented policing. | | C. police on patrol. | | D. proactive operational programs. Question 1 of 20 | 5.0 Points |
According to Gulick and Urwick, the best way to divide labor is by purpose, process, persons or things, and: A. financial considerations. | | B. the preparedness cycle. | | C. interoperability. | | D. place. | |
| Question 2 of 20 | 5.0 Points |
__________ originated the term and concept of "functional supervision." A. Max Weber | | B. Gulick and Urwick | | C. Frederick W. Taylor | | D. Ken Blanchard | |
| Question 3 of 20 | 5.0 Points |
Participative management is an example of which of the following approaches to organizational improvement? A. Human development approach | | B. Structural design approach | | C. Strategic management approach | | D. Police organizational approach | |
| Question 4 of 20 | 5.0 Points |
In Gulick's seven activities of management, abbreviated POSDCORB, what does the "P" stand for? A. Proposing | | B. Planning | | C. Pushing | | D. Pulling | |
| Question 5 of 20 | 5.0 Points |
| Question 6 of 20 | 5.0 Points |
Geller suggests that applying the learning organization model to policing would be difficult because: A. police officers have difficulty learning concepts. | | B. there is skepticism about research. | | C. there is lack of cooperation from police administrators. | | D. learning is unimportant. | |
| Question 7 of 20 | 5.0 Points |
Which of the following individuals examined the applicability of the learning organization to police agencies implementing community-oriented policing? A. Chris Argyris | | B. Peter Senge | | C. Leanne Alarid | | D. Pam Collins | |
| Question 8 of 20 | 5.0 Points |
| Question 9 of 20 | 5.0 Points |
| Question 10 of 20 | 5.0 Points |
Interorganizational collaboration is important to avoid: A. conflict. | | B. interference. | | C. waste. | | D. All of the above | |
| Question 11 of 20 | 5.0 Points |
__________ inform us that there will be fewer people available for police work. A. Demographics | | B. Political scientists | | C. Police chiefs | | D. Historians | |
| Question 12 of 20 | 5.0 Points |
Actual collaboration involves the sharing of which of the following? A. Resources | | B. Expertise | | C. Authority | | D. All of the above | |
| Question 13 of 20 | 5.0 Points |
The number and __________ of civilian police employees has increased and will result in major divisions of a police agency being commanded by civilian employees. A. power | | B. ability | | C. diversity | | D. salary | |
| Question 14 of 20 | 5.0 Points |
Police abuse of authority could potentially be reduced by: A. greater supervision. | | B. increased accountability. | | C. systematic data collection. | | D. All of the above | |
| Question 15 of 20 | 5.0 Points |
__________ percent of African Americans believe they have been profiled by the police. A. Twenty | | B. Forty | | C. Sixty | | D. Eighty | |
| Question 16 of 20 | 5.0 Points |
Which system is NOT a part of the central role of police in homeland security? A. Security system | | B. Criminal justice system | | C. Operability system | | D. Safety system | |
| Question 17 of 20 | 5.0 Points |
Which of the following is a finding by the bipartisan congressional committee that investigated the problems that occurred during and after Hurricane Katrina? A. Many conditions led to lawlessness and violence | | B. The lack of a government public communications strategy delayed relief. | | C. Military assistance was critical for restoring law and order. | | D. All of the above | |
| Question 18 of 20 | 5.0 Points |
__________ includes prevention, protection, response, and recovery. A. Technology cycle | | B. Preparedness cycle | | C. Training cycle | | D. Community engagement cycle | |
| Question 19 of 20 | 5.0 Points |
__________ are entities that serve multi-agency policing needs by providing information to patrol officers, detectives, management, and other personnel on specific criminals, crime groups, and criminal activities. A. Fusion centers | | B. Reaction centers | | C. Protection centers | | D. Information centers | |
| Question 20 of 20 | 5.0 Points |
Whick is NOT a principle of the Compstat system? A. Accurate and timely intelligence | | B. Effective tactics | | C. Rapid deployment of personnel and resources | | D. None of the above |
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cjpnwe
6 years ago
40
leadership_in_law_enforcement.docx
