1




Which question should not be important in evaluating the value of training?






 


    • Was the cost of training within the budget?

 


    • Is the change due to training?

 


    • Is the change positive related to organizational goals?

 


    • Did change occur?

 

 

2




For organizations, _________ is an indirect cost associated with downsizing.






 


    • administrative processing

 


    • an increase in the unemployment tax rate

 


    • outplacement

 


    • severance pay

 

 

3


3

Employee demotions usually involve.






 


    • a reduction in pay but no loss of opportunity, status, or privilege

 


    • a decrease in status and privilege but no loss of opportunity or pay

 


    • an increase in pay and more responsibility

 


  • a cut in pay, status, privilege, or opportunity


     


    4




    Hard quotas








      • represent a mandate to hire or promote specific numbers or proportions of women or minority group members




      • are a commitment to treat all races and sexes equally in all decisions about hiring, promotion, and pay



      • are a concerted effort by the organization to actively expand the pool of applicants so that no one is excluded because of past or present discrimination



    5




    Because practical considerations make job tryouts for all candidates infeasible, it is necessary to __________ the relative level of job performance for each candidate on the basis of available information.








      • accept



      • predict



      • abandon



      • assign



    6


     




    _____ analysis is the level of analysis that focuses on employees specifically.








      • Employee



      • Operations



      • Environmental



      • Individual



     


    7




    Title VII of the _____________ states that top executives in companies receiving government support can retract bonuses,retentionawards, or incentives paid to the top five senior executive officers or the next 20 most highly compensated employees based on corporate information that is later found to be inaccurate.








      • Equal Pay Act (1963)



      • Sarbanes–Oxley Act (2002)




      • American Recovery and Reinvestment Act (2009)



    8




    Which is not a quality of Generation Y?








      • A blurring of the lines between work and leisure time while on the job



      • The constant need for stimulation/entertainment



      • Inability to handle numerous projects



      • Short attention spans



    9




    This made extensive changes to the Employee Retirement Income Security Act (ERISA) of 1974 that governs employer-sponsored, qualified (for tax deferral) retirement-benefit plans.








      • Short-Term Disability laws



      • The Pension Protection Act (PPA) of 2006



      • Short-Term Severance Pay laws



      • Employer Cost Shifting laws



    10  When companies discover they can communicate better with their customers through employees who are similar to their customers, those companies then realize they have increased their _____ diversity.


    external


    secondary


    primary


    internal


     


    11


    Mary arrives at her newjob. Before she can begin actually doing the work, she must complete a series of activities including role playing and virtual reality interactions. What type of training method does Mary’s new employer use?


    Organizational development


    Information presentation


    On-the-job training


    Simulation


     


    12


    If employers fail to check closely enough on a prospective employee who then commits a crime in the course of performing his or her job duties, they can be held liable for


    loss of consortium


    quid pro quo


    hostile environment


    negligent hiring


    13



    _____ proceeds from an oral warning to a written warning to a suspension to dismissal.


    Due process


    Progressive discipline


    Procedural justice


    Positive discipline


     


    14


     


    Which of the following is a distinctive feature of the U.S. system compared with other countries?


    All agreements are of unlimited duration


    Low union dues and small unionstaffs


    Wages set by arbitration councils


    Exclusive representation


     


    15


     


    If objective performance data are available, which of the following is the best strategy to use?


    MBO


    summated rating scales


    work planning and review


    BARS


     


     


    16


     


    _____ implies that appraisal systems are easy for managers and employees to understand and use.


    Acceptability


    Sensitivity


    Practicality


    Reliability


     


     


    17


    Training that results in ______ is costly because of the cost of training (which proved to be useless) and the cost of hampered performance.


    negative transfer of training


    applicability of training


    reinforcement of training


    simulation of training


     


    18


     


    A _____ occurs when parties are unable to move further toward settlement.


    mediation


    grievance


    bargaining impasse


    lockout


     


    19


    In _____, workers have been fired for refusing to quit smoking, for living with someone without being married, drinking a competitor’s product, motorcycling, and other legal activities outside of work.


    defamation


    constructive discharge


    lifestyle discrimination


    invasion of privacy


     


    20


     


    Organizations periodically turn to _________ to meet demands for talent brought about by business growth and a desire for fresh ideas, or to replace employees who leave.


    former employees


    outside labor markets


    entry-level employees


    their subsidiaries

 

21


 


________________include everything in a work environment that enhances a worker’s sense of self-respect and esteem by others.


Internal pay objectives


General business strategies


Nonfinancial rewards


Social responsibilities


 


 


22


The Civil Rights Act of 1991 offered what for victims of unintentional discrimination?


Monetary damages and jury trials


Race-norming


Adverse impact


Affirmative action


 


23


 



Properly designed incentive programs work because they are based on two well-accepted psychological principles: (1) increased motivation improves performance and (2)


control-based compensation


the Scanlon plan


the Rucker plan


recognition is a major factor in motivation


 


 


24


 


___________ is the process where managers provide feedback to the employees regarding their past and present job performance proficiency, as well as a basis for improving performance in the future.


Selection


Recruiting


Placement


Performance management


 


25


When conduction a performance feedback discussion, active listening requires


verbal communications only


interruptions to get your point across


summarizing your key points


summarizing what was said and what was agreed to

 

6

 

 

 

 

What can affirmative action assist organizations in achieving that diversity initiatives cannot?

 

Maximizing workforce commitment

 

Correcting specific problems of the past

 

Maximizing creativity

 

Increased productivity

 

 

 

27

 

 

 

In determining the competitiveness of benefits, senior management tends to focus mainly on

 

value

 

cost

 

security

 

worth

 

 

 

28

 

What is our country’s income maintenance program?

 

ERISA (1974)

 

Social Security

 

PPA (2006), 401(k)

 

COBRA (1985)

 

 

 

29

 

 

 

____________ is the biggest hurdle to overcome in a pay-for-performance plan.

 

Salary cap performance level

 

Compensation equation

 

Inflation

 

Merit-pay increases

 

 

 

30

 

 

 

To avoid legal difficulties related to performance appraisals and enhance credibility in court, employers should

 

present only the employee’s perspective

 

present only the manager’s perspective

 

have friends testify

 

document appraisal ratings and reason for termination

 

    • 7 years ago
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