• Define conflict and discuss its negative AND positive effects in the workplace. 
  • Have you been involved in an office conflict? 
  • Describe your experience discuss the results.  Positive or negative?
  • Respond to Critical Thinking Questions 2 and 3 on page 339.
  • Define shared leadership.  Have you experienced this in your place of employment or elsewhere?  Why is it important for leaders to encourage this approach?
  • Discuss Steve Jobs as a leader.  You may do research on your own to learn more.
  • Choose your favorite style of leadership discussed in this chapter.  Explain the theory and discuss why it is your preferred style and whether or not you have you encountered this type of leader?  Who was that?
  • Discuss Fiedler’s Contingency Model.
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