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  • Case Study Analysis
    Read the Case”Taking Responsibility: Customer-First Values Shape Hiring Decisions at Zappos” at the end of Chapter 6.
    Answer the questions below (not the questions at the end of …

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    TAKING RESPONSIBILITY: Customer-First Values Shape Hiring Decisions at Zappos

    The original idea for online retailer Zappos was to offer the biggest selection of shoes. But it turned out …

  • Case study assignment in the top where the questions are highlighted is the questions that needs to be answered after the case study, which is on the same sheet attached.