Chapter 8 Review


Complete a one page (about 500 words) reflection about Chapter 8.

Use the headings below with the information requested.  

  • Chapter Overview--A brief overview of what the chapter was about. 
  • Topic of Interest 1--What two topics were the most interesting to you and why? 
  • Topic of Interest 2--  "                          "                         "                 "
  • Real life relation--Relate something in the chapter that you experienced in your real life. Discuss what it is and how it relates and/or exemplifies an idea in the book.  Even if you have no CRM, retail, or work experience, think critically about your experience as a customer with businesses of all sizes.
  • 5 years ago
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