Case Studies

profileevfliyseozona

 

  • Prepare 1-2 pages long papers for each Case Study part
  • Have minimum three references for each Case Study part

 

 

 

CaseStudyPartTwo

 

 

BruntmanagementdecidedthatbecausethisistheirfirstventureintoacountryoutsidetheUK,theywanttousePCNstosetupthenewhotelsandthatonlyinternalcandidatesshouldbeconsidered.Theythinkthatthisisimportantsotheycanincorporatetheorganization’svalues.However,theybelievethatoncethehotelsareupandrunning,HCNscouldbehired.Themanagementvacanciesmustbefilledassoonaspossible.

Intheircompanyliterature,theorganizationstatesthattheircorevaluesareto:

 

  Provideexcellentlevelsofcustomerservicetoallguests.

 

  Provideacleanandcomfortableenvironmentforguestsandstaff.

 

  Recruitandretainexcellentstaff.

 

  Supportanddevelopstaffsotheycanreachtheirfullpotential.

 

  Continuouslystrive to improve all aspects of thebusiness.

 

  Ensurethatallhotelbuildings,fixturesandttingsarewell-maintainedinaproactivemanner.

Itisimportantthatthemanagementconsultantsforthisprojecttakethesecorevaluesintoaccountwhenmakingtheirrecommendations.

 

 

ActivityC (15minutes)

 

Writearecruitmentadvertisementforthenewpositionswhichcanbesenttoexistingmanagersbye-mail. Youradvertisementshouldinclude,ataminimum,thefollowinginformation:

Mainresponsibilitiesofthenewjob.

 

Theskillsyouarelookingforintheposition.

 


 

 

 

 

 

CaseStudyPartThree

 

 

Themanagementteamlikedyourrecruitmentadvertisement,butrealizedthattheydidnotconsiderthesalaryforthesenewpositions!SincetheorganizationhasneverhiredmanagerstoworkoutsidetheUKbefore,theydonotknowhowtostartdeterminingthecompensation.TheyprovideyouwiththefollowinginformationthattheyfoundontheInternet:

  Existingsalaryformanagersis£30,000(45,000Euros)plusbonuses.

 

  SurveysshowthattheaveragesalaryforhotelmanagersinFranceis60,000Euroswithnoopportunitytoearnbonuses.

Thedirectorswanttohaveaconsistentapproachastohowtheycompensateexpatriatesbecausetheyexpecttheiroverseasbusinesstoexpandinthefuture.Theyalsowantexistingemployeestobeenticedintoworkingabroadandwanttohaveagoodrangeofincentives.

 

 

ActivityD(20minutes)

 

Designacompensationpackageforthe hotelmanagementposition.Explainthe rationaleforyourdesign.Youmayalsoincludenon-financialbenefits.

 


 

 

 

 

 

CaseStudyPartFour

 

 

Themanagement eventuallyapprovestheadvertisementandthecompensationpackageand distributes both internally. Interested candidatesare asked to writealettertotheCEOtoexplainwhytheythinktheyarethebestpersonforthejob.Thirtymanagersapplyforoneofthenewpositions(thereare10positions

available),whichmeanstherewillbe20unsuccessfulcandidatesstillworkingfortheorganization.

Themanagementteamacknowledgesthattheapplicationletterswerenothelpfulwithmakingdecisionsandthattheyneedamorerobustselectionprocess.Theremustbeastrongsenseoffairnessintheselectionprocessbecausetheydonotwanttode-motivateanyoftheseexistingemployees.Theywanttoselecttherightcandidatesbecauseitisessentialthatthenewhotelsaresuccessfulandupandrunning quickly and efficiently. The senior managers know all ofthe candidatesquitewell(personallyandprofessionally).Theywouldlikeyou,asindependentconsultants,todesignanappropriateselectionmethodology.

Themanagementteamadvisesyouthattheydonotwanttotakeintoaccountthemaritalorfamilysituationoftheexpatriatecandidates;theyareconcernedthatthismayfallafoulofUKequalopportunitieslegislation.

 

 

ActivityE(20-30minutes)

 

Eachmanagementconsultantgroupmustdesignaselectionprocessforthecandidates.

 

Thereisnobudgetlimitforthedevelopmentoftheprocess;theseniormanagementteamknowsthatitisimportanttogettherightpersonforthejob.However,becausethenewhotelsmustbeupandrunningquickly,theyaskyoutodesignaselectionprocesswhichwilltakeamaximumoftwodays.

Youareincompetitionwiththeothermanagementconsultantgroupsandhavefiveminutestopresentyourideas.Youmustbeabletojustifywhyeachmethodisappropriate.

 


 

 

 

 

 

CaseStudyPartFive

 

 

Themanagementhiressixcandidatestoworkoverseasbecausetheydidnotfeelthattheothercandidateswerequalified.Theyfeelconfidentthatthesesixcan

successfullyopenthenewhotels.Thesuccessofthesemanagersisvitaltothesuccessofsettingupthenewbusiness,somanagementwantstoensuretheyprovideeffectivesupportforthemintermsoftraininganddevelopment.Theybelievethatthebestoptionistodividetrainingintotwoparts:pre-departuretrainingandon-the-jobtraininginthenewcountry.Sincetheorganizationhasneversentemployeesabroadbefore,theyarenotsureaboutwhatshouldbeincludedinthesetrainingprograms.Theonlymandatoryareathatmustbeincludedisanintroductorylanguagesection(includingbasicbusinessFrench)sothatthemanagershaveabasicgraspoftheFrenchlanguagebythetimetheyopenthenewhotels.However,theyhopethatthemanagerswillenjoytheirintroductorylanguagecourseandwillcontinuetoattendmoreadvancedlanguageclasseswhenthenewhotelsareopen.

 

 

ActivityF(20-30minutes)

 

Theorganizationknowsthattrainingisimportant;butdespitelookingatwhatothercom-paniesoffer,theycannotdecidewhatthekeytrainingareasshouldbe.

Theywouldlikeallthreemanagementconsultantgroupstodesignthecontentandstructureofthesetrainingprogramsandallocatetwomanagerstoeachofthegroups(asindicatedbelow).Becauseofthelargeinvestmenttheyaremakinginthemanagers,theyprovideyouwithsomedetailsoneachofthemsothatthetrainingcanbetailoredtotheirneeds.

Group1willdesignthetrainingprogramsforManagersAandB.Group2willdesignthetrainingprogramsforManagersCandD.Group3willdesignthetrainingprogramsforManagersEandF.

Completethetablegiventoyoubyyourinstructortoshowyourproposals.

 


 

 

 

 

 

 

 

 

 

 

CaseStudyPartSix

 

 

 

 

 

Themanagementteamdecidestoselectonlyoneofthethreeproposedtrainingprograms,confidentthatitwillbeusefulandinformativeforthenewexpatriates.However,theywouldalsoliketoprovideexternalsupportforthenewexpatriatestomaketheirtransitiontoanewcountryassmoothaspossible.Theyareawareof

 

someoftheservicesthatcanbeofferedtosupportemployeesonbothapersonalandprofessionallevel, butdo nothave acomprehensiveoverview.

 

 

 

 

 

 

ActivityG(20-30minutes)

 

 

 

ThemanagementteamasksyoutoconductInternet-basedresearchtofindoutwhatexpatriatesupportservicesareavailableinFrance.

 

Eachteamshouldcreatealistoftheservicesthatareavailableandprovidedetailsofatleastoneorganizationwhichcouldprovidetheservices.Theseservicesshouldthenbelistedinorderofpriorityfortheexpatriates.

 

Youwillpresentyourideastotheotherteams,soyoushouldbepreparedtojustifyyourreasonsforprioritizingtheservices.

 

  • Posted: 2 years ago
  • Due: 
  • Budget: $75
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