Bon Secours Health Care


Health care has used flexible work arrangements for years as manager try to provide round the clock care for patients. Recently is has become even more difficult as shortages in the health care workforce have required creativity to attract and keep people.


Bon Secours Richmond Health systems uses a variety of flexible scheduling innovations for hard to fill evening and weekend shifts at its hospitals. Employees can choose from compressed work weeks (four 10 hour shifts or three 12 hour shifts), weekends only with extra pay, four or eight hour shifts, and seven days on followed by seven days off.


Women make up 85% of the workforce and flexible schedules work well from them. Depending on life stage employees may make different choices.  A new employee just out of college may prefer working full time with a rotating schedule, but workers with children may need a fixed schedule that doesn’t rotate.  Some employees with several children may want to work part time. Part time made attractive by providing full benefits and employer-assisted housing for those scheduled for a little as 16 hours per week.


Bon Secours’ flexible work arrangements are credited with lowering first year employee turnover take from 50% to 10% in four years. The national benchmark average is 28%. Employee engagement scores have risen from 3.6 to 4.55 on a 5- point scale, and employee can read success stories in the employee newsletter that may provide solutions to any dilemmas they may have with regard to scheduling. In small lunches with the CEO, Employees have confirmed that they value having more control over their time.



Eight-five percent of Bon Secours employees use a flexible schedule either formally or informally. Forty-five percent use a compressed work week and 10% job share. Twenty-five percent work a temporary or part time work schedules, and 3% do telework.  


Write a 2-3 page paper.  Be sure to address the following questions in your paper:

  • How well could this level of flexible scheduling work in another industry? For example, a steel mill?
  • Identify other potential flexible work ideas that Bon Secours might use.
  • Flexible scheduling is common in health care. What would be the likely result without it?

Include a cover sheet and 2-3 references.  Only 2 to 3 website reference will be allowed (not Wikipedia).  Please adhere to the Publication Manual of the American Psychological Association (APA), 6th ed., 2nd printing when writing and submitting assignments and papers.

    • 7 years ago
    • 10

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