1.Bill is the Operations Manager at Bonzo Chemical Manufacturing Company. One of his leaders have suggested that it might be valuable to measure productivity in the operations. What would you tell Bill about how to measure productivity in his operation and how to interpret the results?

2.Joan is the operations manager at Dark Light Communications, a services company. She has been told that the Operations function needs to pay more attention to the "service package" in order to be able to support the competitive priorities of the business. What would you advise her in evaluating the service package, especially in this high customer contact business?

3.Describe the differences between Periodic Review systems and Order Quantity systems for inventory management. Discuss their advantages and disadvantages in Supply chain Inventory management systems. Provide examples of each system.

4.Bill has been asked to manage the production of new electric cup holders at his manufacturing company. Bill wants to be certain that the quality levels of this new product meet the six sigma standards that have been established. Describe and illustrate with examples, the quality control program that he should use to accomplish this goal.

5.Discuss specific activities where Operations Managers can apply ethical behavior and social responsibility to their behavior. Use examples from the course materials to expand your analysis.

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