Assignment
latereseking
Exam:516800RR-STEPPINGINTOMANAGEMENT
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1. Thescientificmanagementtheoryofmanagementfocusesonrelationshipsbetween
A. staffandmanagement.
B. workersandmachinery.
C. staffandtasks.
D. CEOandworkers.
2. Whichofthefollowingisnotoneofamanager'sfourareasofresponsibility?
A. Maintaininggoodrelationshipswithothermanagers
B. Beingacompetentsubordinate
C. Beingagoodboss
D. Speakingone'smindalways
3. Thesupervisor'sjobistodowhichofthefollowing?
A. Controlemployees'worktoimproveefficiency.
B. Helpemployeesfulfilltheirneedsforrecognition,achievement,andsatisfaction.
C. Preventemployeesfromformingalliances,astheymightconflictwiththeorganization'sgoals.
D. Ensureemployeesachievetheorganization'sobjectivesattheexpenseoftheirown.
4. WhichtwoentitiesservedasmodelsformanagementintheIndustrialRevolution?
A. Militaryandgovernment
B. Churchesandthemilitary
C. Hospitalsandchurches
D. Governmentandbanks
5. firstdevelopedsystemstheory.
A. Thom
B. Peters
C. Mintzberg
D. Bertalanffy
6. Ina study,workisdividedintoitsmostfundamentalelements,whicharestudiedseparatelyandinrelationtooneanother.
A. motion
B. classic
C. time
D. therblig
7. Positionalauthorityisbasedon
A. authorityofsuperioroversubordinate.
B. lawsandprocedures.
C. qualitiesofthemanager.
D. theabilitytodirectcomplexprocesses.
8. managementtheorysuggestsweshouldencourageteambuildingandlistentonewideas.
A. Organizationaldevelopment
B. Contingency
C. Entrepreneurial
D. Managementasdiscipline
9. To meanstodesignastructuralframeworkestablishingallthepositionsneededtoperformthedepartment'swork.
A. organize
B. plan
C. control
D. staff
10. The theoryofmanagementfocusedonthestructureratherthantheemployee.
A. scientific management
B. bureaucraticmanagement
C. systems
D. contingency
11. Regardlessoftheknowledgeandexperienceheorshemaypossess,theCEO'sfunctionismostly
A. technical.
B. administrative.
C. negotiation.
D. problem-solving.
12. The ofmanagementtheoryholdsthatemployeesarecreativeandcompetent,andwantmeaningfulwork.
A. humanresourcesschool
B. managementasdisciplineschool
C. classicalschool
D. humanrelationsmovement
13. Amanagercandelegatemostdutiesexcept
A. organizing.
B. writingpolicies.
C. planning.
D. evaluatingemployees.
14. Resourceallocatorisoneofthe roles.
A. decisional
B. informational
C. negotiational
D. interpersonal
15. Whenamanagerservesasaliaisonbetweendifferentdepartments,heorsheisactingina/an role.
A. interpersonal
B. decisional
C. relational
D. informational
16. Allotherthingsbeingequal,thedifferencebetweenagoodsupervisorandapoorsupervisorisbetter
A. organizationalrules.
B. staff.
C. education.
D. managerialskills.
17. is/arevestedintheorganizationalpositionandnottheindividualmanager.
A. Delegation
B. Responsibility
C. Authority
D. Managerialfunctions
18. iscalledthefatherofmodernmanagement.
A. FrankGilbreth
B. HenriFayol
C. FrederickTaylor
D. HenryGantt
19. theoryworkstoincreasethehealthofworkprocesses,communication,andsharedgoals.
A. Organizationaldevelopment
B. Systems
C. Managementasdiscipline
D. Entrepreneurial
20. WhichofthefollowingisnotoneoftheKatzskills?
A. Humanrelationsskills
B. Technicalskills
C. Conceptualskills
D. Budgetingskills
Endofexam
Exam:516801RR-PROCESSESANDPLANNING
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1. TheagingoftheBabyBoomerswillberesponsibleforallofthefollowingtrendsinthenextfew decadesexcept
A. increaseduseofprescriptions.
B. changingfoodpreferencesinhospitalpatients.
C. pressureonMedicarefunding.
D. growthofdemandfornursinghomecare.
2. Whichofthefollowingstatementsistrueofcoordination?
A. Coordinationandorganizingareseparatetasks.
B. Coordinationisirrelevanttothemanager'sstaffingfunction.
C. Coordinationisimplementedaftertheplanningstage,whenalldecisionshavebeenfinalized.
D. Poorcoordinationisoftencausedbythemanager'sfailuretodelegateauthorityclearly.
3. -imposedtimeisusedtocoordinateactivitiesoftheorganization.
A. Self
B. System
C. Boss
D. Subordinate
4. Whichofthefollowingtoolsiseffectiveforcomplexprojectswithinterdependentactivities?
A. Imposedpolicies
B. Ganttcharts
C. Organizationmanuals
D. PERTcharts
5. Whichofthefollowingisanexampleofasingle-use plan?
A. Procedure
B. Project
C. Policy
D. Method
6. Anurseplacesanewborninamanualwarmer.Policystatesinsuchcasesthenursemustmonitorevery
tenminutes.Fifteenminuteslater,sherealizesthatshehasn'tturneddownthetemperatureinthewarmer;
shequicklyreturnsandturnsitoff.Noharmisdonetothenewborn.Whichofthefollowingstatementsistrueofthisscenario?
A. Ifaninjuryhadoccurred,thenursewouldhavecommittedatort.
B. Thenursecommittedatortdespitethefactthatnoharmwasdone.
C. Liabilityforanyinjurieswouldhavebeenassociatedwiththenurseonly.
D. Thiswouldbeanexampleofmalpracticebutnotnegligence.
7. Davidhastoconductsafetyevaluationsforhisstafftoreducethepossibilityofworkinjury.Davidhasthreeemployees.SteveandAllisonworkfromhometwodaysaweekandcomeintotheofficethreedaysaweek.Rachelworksfromhomeonly.Whatsafetyevaluationsshouldbedone?
A. BothAllison'sandSteve'shomesandtheonsiteofficemustbeevaluated.
B. OnlytheonsiteofficewhereAllisonandSteveworkneedstobeevaluated.
C. Rachel'shomeistheonlylocationthatmustbeevaluated.
D. Alloftheirhomesmustbeevaluatedforsafetyinadditiontotheoffice.
8. Lackofeffective communicationcanleademployeestofilemorecomplaintswithhumanresourcesortheunion.
A. upward
B. downward
C. horizontal
D. diagonal
9. EvanhasbeenBecky'ssupervisorforfiveyearsandhashadtodisciplineBeckyonnumerousoccasionsfornotfollowingprotocolwhengivingmedicationtopatients.TwiceBeckyhasalmostgiventhewrong medicationtoapatient;luckily,shecaughtthemistakeintime.IfBeckydoesmakeamistakeandgivesmedicationtothewrongpatient,whowouldbeliable?
A. Evan,becauseheisthesupervisorandfailedtofireBeckyduetohercontinuousnegligence
B. Noone,mistakeshappen
C. BothEvanandBecky
D. Becky,forhercontinuednegligence
10. communicationisthemostprevalentformofcommunicationusedinorganizations.
A. Oral
B. Visual
C. Nonverbal
D. Written
11. Whichofthefollowingstatementsaboutliabilityistrue?
A. Theborrowedservantdoctrineappliesonlyintheoperatingroom.
B. Hiringphysiciansasindependentcontractorsisagoodwayforthehospitaltoavoidvicariousliabilityfortheirmistakes.
C. Ostensibleagencymeansthatahospitalcanbeheldliableforactionsofphysiciansevenifthey'renotemployees.
D. Vicariousliabilityappliesonlytohospitalistsandnurses.
12. istheprocessofcollaborativegoalsettingbythemanagerandsubordinate.
A. Visionarymanagement
B. Managementbyintegration
C. Managementbyobjectives
D. Performance management
13. Toanalyzeaproblem,thefrontlinesupervisorshouldfirst
A. conductabrainstormingsession.
B. askothermanagerstheiropinions.
C. assembleallthefacts.
D. createscenarios.
14. Whenistheneedforcommunicationfrommanagementtoemployeesgreatest?
A. Communicationfromemployeestomanagementisactuallymoreimportant.
B. Duringprosperoustimes
C. Theneedforcommunicationdoesn'tchangemuchovertime.
D. Duringuncertainordifficulttimes
15. Inwhichofthefollowingwaysshouldmanagersnotusetheinformalcommunicationsystem?
A. Listeningtothegrapevine
B. Debunkingincorrectrumorsthatmayleadtodisappointment
C. Tryingtostopfactualinformationfromspreadinginthegrapevine
D. Disseminatingfactualinformationintothegrapevine
16. Whichofthefollowingwordsshouldbeavoidedasmuchaspossiblewhencommunicating?
A. Also
B. And
C. But
D. Because
17. isthelinkingtogetherofactivitiesinastructuredway,requiringdelineationofrolesand relationships.
A. Collaboration
B. Cooperation
C. Specialization
D. Coordination
18. Matthewisthedirectorofinfectioncontrolwhoisdevelopinganewprotocolforreductionofhospital-acquiredinfections.Oftheideashe'sconsidering,AlternativeAwouldseemtobethebestchoice;however,AlternativeBwouldresultinbettercoordination.WhichalternativeshouldMatthewchoose?
A. AlternativeA
B. Heshoulddiscardbothideasandlookforsomethingbetter.
C. AlternativeB
D. Heshouldattempttoimplementboth,andseewhichworksbetter.
19. Whichofthefollowingshouldanursingsupervisorbemostconcernedwithwhendevelopingforecasts?
A. Theunemploymentrateandtrendsininsurancecoverage
B. Ageandracedemographicsofthearea
C. Ashortageofstudentspursuingnursingasacareer
D. Ashortageofmedicalstudentstrainingasprimarycarephysicians
20. Whenmayanemployeruseselectioncriteriathatscreenoutindividualswithdisabilities?
A. Whenthepotentialemployeerefusestoanswerquestionsaboutthedisability
B. Whenaccommodationofthedisabilitywouldbeinconvenient
C. Never—theADAprohibitsdiscriminationonthebasisofdisability
D. Whenthecriterionisjobrelatedandnecessarytothefunctionofthejob
Endofexam
Exam:516803RR-INFLUENCE,CONTROL,ANDLABORRELATIONS
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1. rolesareemployeecenteredandprovidesatisfactionfortheindividualneedsofthegroup'smembers.
A. Task-oriented
B. Followerfactor
C. Synthesizer
D. Emotiveleadership
2. theoryexamineshowandwhypeoplechooseaparticularbehaviortoaccomplishagoal.
A. Process
B. ERG
C. Need
D. Content
3. Whiletheothermanagerialfunctionspreparethewayforamanagertogettheworkdone,whatroledoescontrollingperform?
A. Makingsuretheworkgetsdoneproperly
B. Makingsuretheworkgetsdonequickly
C. Makingsureemployeesunderstandhowtodothework
D. Makingsurethere'sworktoaccomplish
4. Whatdoesforce-fieldanalysisinvolve?
A. Discussingtheprosandconsofchangewithemployeestoovercomeresistance
B. Buildingteamstostudyaproblemfacingthedepartment
C. Usingautocraticmanagementtechniquestoenforcechange
D. Determiningwhatinternalchangesneedtooccurtorespondtochangesintheexternalenvironment
5. Whichofthefollowingisanexampleofanintangiblestandard?
A. Howmuchlaundryshouldbeprocessedperhour
B. Qualityofmedicinepracticedbystaffphysicians
C. Nutritionalvalueoffoodforpatients
D. Howmanynursesmustbeonthepatient-carefloor
6. GenerationYspends onaverageatonejob.
A. 36months
B. 6months
C. 1.6years
D. 6years
7. Whatisthemostimportantfeatureofthedisciplinewithoutpunishmentconcept?
A. Decision-makingleave
B. Suspensionwithoutpay
C. Counselingsessions
D. Peerpressure
8. Thesupervisor'splanningandcontrollingoffinancialresourcesfortheorganization'soperationsiscalled
budgeting.
A. organizational
B. incremental
C. flexible
D. operations
9. Whichofthefollowingisnotpartofthe4Esapproach?
A. Engage
B. Empathize
C. Exemplify
D. Educate
10. Whichofthefollowingisnotanexampleofafeedbackcontrol?
A. Patientsatisfactionsurveys
B. Performanceimprovementreports
C. Accountingreports
D. Druginteractionalerts
11. establish(es)goalsbycomparingperformancetoothers.
A. Benchmarking
B. Performancequotas
C. Performancemetrics
D. Tangiblestandards
12. Whichofthefollowingisthemostdesirablewayforpeopletoresolvefrustrationandanxiety?
A. Detourbehavior
B. Problem-solvingbehavior
C. Resignation
D. Retreat
13. AccordingtoHerzberg'sMotivation–Hygienetheory,
A. responsibilitycreatesdissatisfaction,notmotivation.
B. hygienefactorscreatethemostmotivation.
C. motivationfactorsarerelatedtoworkenvironment.
D. hygienefactorstendnottobenoticedunlessthey'relacking.
14. AllofthefollowingarepartofKotter'sEightStepstoeffectchange,except
A. thawingandrefreezing.
B. empoweringbroad-basedaction.
C. generatingshort-termwins.
D. buildingaguidingteam.
15. The styleofleadershipminimizestheinvolvementbysubordinatesintheirjobs.
A. consultative
B. democratic
C. TheoryY
D. autocratic
16. Whichofthefollowingstatementsistrueofmorale?
A. Ittakesalongtimeforgoodmoraletoturnbadwhenthingsgowrong.
B. Peptalksandcontestsareagoodwaytoimprovemorale.
C. Theemployees'moraleisirrelevantaslongasthejobgetsdone.
D. Raisingmoraleisalong-termprojectofthesupervisor.
17. canbedefinedasaperson'sideasabouthoweveryoneshouldfeeloract.
A. Values
B. Attitudes
C. Perceptions
D. Opinions
18. Thecauseunderlyingmostresistancetochangeonthepartofemployeesis
A. stupidity.
B. erroneousperceptions.
C. self-interest.
D. uncertainty.
19. Whatisthefirstthingthesupervisormustdobeforetakingdisciplinaryaction?
A. Callameetingsoalltheemployeescanwitnessthediscipline
B. Considerwhetherheorshehasproperlyguidedtheemployee
C. Investigateandfindoutexactlywhathappened
D. Checktheemployee'srecord
20. Mariadecidestocreateachecklisttomakesurenostepsaremissedwhileheremployeesareadmitting
apatient.Whattypeofcontrolfunctionissheperforming?
A. Concurrent
B. Feedback
C. Closed-loopfeedback
D. Anticipatory
Endofexam
Exam:516802RR-ORGANIZINGANDSTAFFING
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1. Whichofthefollowingisthebestplacetoconductanemploymentinterview?
A. Intheemployeebreakroom
B. Inthecafeteria
C. Itdoesn'treallymatterwheretheinterviewtakesplace.
D. Inthemanager'soffice
2. Whichofthefollowingisthemainproblemofmatrixdesign?
A. There'slessflexibility.
B. Rolesofteammembersaren'tclearlydefined.
C. Lateralrelationshipsarecreatedandthenblocked.
D. Conflictsamongststaffoccur.
3. The interviewisamorestructuredinterviewwheretheinterviewerfollowsastandardizedlistofquestions.
A. counseling
B. nondirective
C. appraisal
D. directive
4. Aninformalgroupcanbeextremelybeneficialtothemanagerinwhatway?
A. Takingoverresponsibilityforcertaintasks
B. Helpchoosenewemployees
C. Assistingthemanagerindelegatingtasks
D. Helpingtrainthenewemployees
5. Josénoticesthatthere'sstrongresistancetothechangesheismakinginthedepartmentandthattheresistanceismostlycomingfromaparticulargroupofpeople.Whatshouldhedo?
A. Heshouldattempttosuppressthegroup.
B. Heshouldthreatentowritethemupiftheycontinuetocreateproblems.
C. Heshouldworktogaincooperationfromboththegroupanditsleader.
D. Heshoulddonothingandcontinueonwiththechanges.
6. Whendevelopingbackupemployees,it'simportantformanagersto
A. Makesuretotellthemwhattodomultipletimes,sotheyremember.
B. Establishanatmosphereofconfidenceandtrust.
C. Usea"sinkorswim"approach,toweedoutunsuitableemployeesquickly.
D. Passonasmanyproblemsastheycan.
7. Wageratesandschedulesareusuallysetby
A. top-leveladministration.
B. linesupervisors.
C. thehumanresourcesdepartment.
D. eachdepartmentindependently.
8. Mariahasbeenaskedtoredesignherdepartmentandwantstoassessanywastefulstepsusedintheadmissionsprocess.Whatprocessimprovementtoolshouldsheusetobestaccomplishthisgoal?
A. PDCA
B. SixSigma
C. Lean
D. PESTHR
9. Whatisoneofthebestwayssupervisorscandeterminewhichemployeesareoutstandingintheirdepartment?
A. Evaluatingtheemployees'attendancehistory
B. Evaluatingtheemployees'jobexperience
C. Givingalotofteststoevaluatecompetency
D. Evaluatinghowtheemployeeworkswithotherstaffmembers
10. Asupervisorcanbuildupthestrengthandexperienceoftheless-capableemployeesthroughwhatprocess?
A. Exceptionprinciple
B. Grooming
C. Centralization
D. Crosstraining
11. analysisisthebestwayforthemanagertodevelopjobdescriptionsandjobspecifications.
A. Staffdetermination
B. Job
C. Role
D. Humanresources
12. Whatisthefundamentaldifferencebetweenlineandfunctionalauthority?
A. Lineauthoritycanbedelegated,functionalauthoritycan'tbe.
B. Lineauthorityrestsonspecialskills,functionalauthoritydependsonacceptance.
C. Lineauthorityisassociatedwiththeindividual,functionalauthorityisassociatedwiththeposition.
13. Whichofthefollowingisonereasonwhysomemanagersarereluctanttodelegateauthority?
A. Theyseenorewardfortheadditionalresponsibilityofdelegation.
B. Theyfeelclosertoadministrationwhentheykeepalltheirauthority.
C. Theyfearbeingheldresponsibleforemployees'mistakes.
D. Theyfearlossofstatusorcontrol.
14. Organizationofthedepartmentshouldbedesignedto first.
A. servethedepartment'sobjectives
B. createamatrix
C. servethemanager'sneeds
D. accommodateemployees'abilities
15. Whenmakingahiringdecision,howisitbesttoproceed?
A. Promptlyandtactfullytellunsuitableapplicantsthatthey'renotrightforthejob.
B. Tellingunsuitableapplicantsthatyou'llcallthemwhenanotherjobopensupisagoodwaytoturnthemdowngently.
C. Toavoidbadfeelings,don'ttellapplicantsthatthey'renotgoingtobehired.
D. Alwaysexplainwhyyou'rerejectinganapplicant.
16. Whatisonepotentialdisadvantageofextensivedelegation?
A. Poordecisions
B. Duplicationofeffortthroughempire-building
C. Decreasedmoraleamongemployees
D. Decreasedflexibility
17. In theory,authorityoriginatesatthetopandisdelegateddownwardtosubordinates.
A. implicitauthority
B. formalauthority
C. traditionalauthority
D. authorityacceptance
18. Whichofthefollowingpositionsdoesnothavelineauthority?
A. Assistant-to
B. Manager
C. Administrators
D. Subordinatemanagers
19. Whichofthefollowingstatementsaboutreorganizationistrue?
A. Managersshouldn'twastetheirtimereevaluatingorganizationalstructureandprocesses.
B. Anorganization'sstrategymustbeadaptedtoitsstructure.
C. Organizationalstructuremustbechangedtoaccommodatechangesinstrategy.
20. Whichofthefollowingisagoodquestiontoaskduringanemploymentinterview?
A. Haveyoueverstolenofficesupplies?
B. Doyouhaveaproblemwithauthorityandtakingorders?
C. Whatdidyoudislikeaboutyourpreviousjob?
D. Doyouhaveanychronichealthconditions?
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