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Exam:516800RR-STEPPINGINTOMANAGEMENT

 

 

 

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Questions1to20:Selectthebestanswertoeachquestion.Notethataquestionanditsanswersmaybesplitacrossapagebreak,sobesurethatyouhaveseentheentirequestionandalltheanswersbeforechoosingananswer.

 

1.   Thescientificmanagementtheoryofmanagementfocusesonrelationshipsbetween

A.   staffandmanagement.

B.    workersandmachinery.

C.   staffandtasks.

D.    CEOandworkers.

 

2.   Whichofthefollowingisnotoneofamanager'sfourareasofresponsibility?

A.   Maintaininggoodrelationshipswithothermanagers

B.    Beingacompetentsubordinate

C.   Beingagoodboss

D.    Speakingone'smindalways

 

3.   Thesupervisor'sjobistodowhichofthefollowing?

A.   Controlemployees'worktoimproveefficiency.

B.    Helpemployeesfulfilltheirneedsforrecognition,achievement,andsatisfaction.

C.   Preventemployeesfromformingalliances,astheymightconflictwiththeorganization'sgoals.

D.    Ensureemployeesachievetheorganization'sobjectivesattheexpenseoftheirown.

 

4.   WhichtwoentitiesservedasmodelsformanagementintheIndustrialRevolution?

A.   Militaryandgovernment

B.    Churchesandthemilitary

C.   Hospitalsandchurches

D.    Governmentandbanks

 

5.                   firstdevelopedsystemstheory.

A.   Thom

B.    Peters

C.   Mintzberg

D.    Bertalanffy

 

6.   Ina                 study,workisdividedintoitsmostfundamentalelements,whicharestudiedseparatelyandinrelationtooneanother.


A.   motion

B.    classic

C.   time

D.    therblig

 

7.   Positionalauthorityisbasedon

A.   authorityofsuperioroversubordinate.

B.    lawsandprocedures.

C.   qualitiesofthemanager.

D.    theabilitytodirectcomplexprocesses.

 

8.                   managementtheorysuggestsweshouldencourageteambuildingandlistentonewideas.

A.   Organizationaldevelopment

B.    Contingency

C.   Entrepreneurial

D.    Managementasdiscipline

 

9.   To                 meanstodesignastructuralframeworkestablishingallthepositionsneededtoperformthedepartment'swork.

A.   organize

B.    plan

C.   control

D.    staff

 

10.   The                 theoryofmanagementfocusedonthestructureratherthantheemployee.

A.   scientific  management

B.    bureaucraticmanagement

C.   systems

D.    contingency

 

11.   Regardlessoftheknowledgeandexperienceheorshemaypossess,theCEO'sfunctionismostly

A.   technical.

B.    administrative.

C.   negotiation.

D.    problem-solving.

 

12.   The                 ofmanagementtheoryholdsthatemployeesarecreativeandcompetent,andwantmeaningfulwork.

A.   humanresourcesschool

B.    managementasdisciplineschool

C.   classicalschool

D.    humanrelationsmovement


13.   Amanagercandelegatemostdutiesexcept

A.   organizing.

B.    writingpolicies.

C.   planning.

D.    evaluatingemployees.

 

14.   Resourceallocatorisoneofthe              roles.

A.   decisional

B.    informational

C.   negotiational

D.    interpersonal

 

15.   Whenamanagerservesasaliaisonbetweendifferentdepartments,heorsheisactingina/an        role.

A.   interpersonal

B.    decisional

C.   relational

D.    informational

 

16.   Allotherthingsbeingequal,thedifferencebetweenagoodsupervisorandapoorsupervisorisbetter

A.   organizationalrules.

B.    staff.

C.   education.

D.    managerialskills.

 

17.                   is/arevestedintheorganizationalpositionandnottheindividualmanager.

A.   Delegation

B.    Responsibility

C.   Authority

D.    Managerialfunctions

 

18.                   iscalledthefatherofmodernmanagement.

A.   FrankGilbreth

B.    HenriFayol

C.   FrederickTaylor

D.    HenryGantt

 

19.                   theoryworkstoincreasethehealthofworkprocesses,communication,andsharedgoals.

A.   Organizationaldevelopment

B.    Systems

C.   Managementasdiscipline

D.    Entrepreneurial


20.   WhichofthefollowingisnotoneoftheKatzskills?

A.   Humanrelationsskills

B.    Technicalskills

C.   Conceptualskills

D.    Budgetingskills

 

 

Endofexam

 

 

Exam:516801RR-PROCESSESANDPLANNING

 

 

 

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Questions1to20:Selectthebestanswertoeachquestion.Notethataquestionanditsanswersmaybesplitacrossapagebreak,sobesurethatyouhaveseentheentirequestionandalltheanswersbeforechoosingananswer.

 

1.   TheagingoftheBabyBoomerswillberesponsibleforallofthefollowingtrendsinthenextfew decadesexcept

A.   increaseduseofprescriptions.

B.    changingfoodpreferencesinhospitalpatients.

C.   pressureonMedicarefunding.

D.    growthofdemandfornursinghomecare.

 

2.   Whichofthefollowingstatementsistrueofcoordination?

A.   Coordinationandorganizingareseparatetasks.

B.    Coordinationisirrelevanttothemanager'sstaffingfunction.

C.   Coordinationisimplementedaftertheplanningstage,whenalldecisionshavebeenfinalized.

D.    Poorcoordinationisoftencausedbythemanager'sfailuretodelegateauthorityclearly.

 

3.                  -imposedtimeisusedtocoordinateactivitiesoftheorganization.

A.   Self

B.    System

C.   Boss

D.    Subordinate

 

4.   Whichofthefollowingtoolsiseffectiveforcomplexprojectswithinterdependentactivities?

A.   Imposedpolicies

B.    Ganttcharts

C.   Organizationmanuals

D.    PERTcharts

 

5.   Whichofthefollowingisanexampleofasingle-use plan?

A.   Procedure

B.    Project

C.   Policy

D.    Method

 

6.   Anurseplacesanewborninamanualwarmer.Policystatesinsuchcasesthenursemustmonitorevery

tenminutes.Fifteenminuteslater,sherealizesthatshehasn'tturneddownthetemperatureinthewarmer;

shequicklyreturnsandturnsitoff.Noharmisdonetothenewborn.Whichofthefollowingstatementsistrueofthisscenario?

A.   Ifaninjuryhadoccurred,thenursewouldhavecommittedatort.

B.    Thenursecommittedatortdespitethefactthatnoharmwasdone.

C.   Liabilityforanyinjurieswouldhavebeenassociatedwiththenurseonly.

D.    Thiswouldbeanexampleofmalpracticebutnotnegligence.

 

7.   Davidhastoconductsafetyevaluationsforhisstafftoreducethepossibilityofworkinjury.Davidhasthreeemployees.SteveandAllisonworkfromhometwodaysaweekandcomeintotheofficethreedaysaweek.Rachelworksfromhomeonly.Whatsafetyevaluationsshouldbedone?

A.   BothAllison'sandSteve'shomesandtheonsiteofficemustbeevaluated.

B.    OnlytheonsiteofficewhereAllisonandSteveworkneedstobeevaluated.

C.   Rachel'shomeistheonlylocationthatmustbeevaluated.

D.    Alloftheirhomesmustbeevaluatedforsafetyinadditiontotheoffice.

 

8.   Lackofeffective               communicationcanleademployeestofilemorecomplaintswithhumanresourcesortheunion.

A.   upward

B.    downward

C.   horizontal

D.    diagonal

 

9.   EvanhasbeenBecky'ssupervisorforfiveyearsandhashadtodisciplineBeckyonnumerousoccasionsfornotfollowingprotocolwhengivingmedicationtopatients.TwiceBeckyhasalmostgiventhewrong medicationtoapatient;luckily,shecaughtthemistakeintime.IfBeckydoesmakeamistakeandgivesmedicationtothewrongpatient,whowouldbeliable?

A.   Evan,becauseheisthesupervisorandfailedtofireBeckyduetohercontinuousnegligence

B.    Noone,mistakeshappen

C.   BothEvanandBecky

D.    Becky,forhercontinuednegligence

 

10.                   communicationisthemostprevalentformofcommunicationusedinorganizations.

A.   Oral

B.    Visual

C.   Nonverbal

D.    Written

 

11.   Whichofthefollowingstatementsaboutliabilityistrue?

A.   Theborrowedservantdoctrineappliesonlyintheoperatingroom.

B.    Hiringphysiciansasindependentcontractorsisagoodwayforthehospitaltoavoidvicariousliabilityfortheirmistakes.

C.   Ostensibleagencymeansthatahospitalcanbeheldliableforactionsofphysiciansevenifthey'renotemployees.

D.    Vicariousliabilityappliesonlytohospitalistsandnurses.

 

12.                   istheprocessofcollaborativegoalsettingbythemanagerandsubordinate.

A.   Visionarymanagement

B.    Managementbyintegration

C.   Managementbyobjectives

D.    Performance  management

 

13.   Toanalyzeaproblem,thefrontlinesupervisorshouldfirst

A.   conductabrainstormingsession.

B.    askothermanagerstheiropinions.

C.   assembleallthefacts.

D.    createscenarios.

 

14.   Whenistheneedforcommunicationfrommanagementtoemployeesgreatest?

A.   Communicationfromemployeestomanagementisactuallymoreimportant.

B.    Duringprosperoustimes

C.   Theneedforcommunicationdoesn'tchangemuchovertime.

D.    Duringuncertainordifficulttimes

 

15.   Inwhichofthefollowingwaysshouldmanagersnotusetheinformalcommunicationsystem?

A.   Listeningtothegrapevine

B.    Debunkingincorrectrumorsthatmayleadtodisappointment

C.   Tryingtostopfactualinformationfromspreadinginthegrapevine

D.    Disseminatingfactualinformationintothegrapevine

 

16.   Whichofthefollowingwordsshouldbeavoidedasmuchaspossiblewhencommunicating?

A.   Also

B.    And

C.   But

D.    Because

 

17.                   isthelinkingtogetherofactivitiesinastructuredway,requiringdelineationofrolesand relationships.

A.   Collaboration

B.    Cooperation

C.   Specialization

D.    Coordination

 

18.   Matthewisthedirectorofinfectioncontrolwhoisdevelopinganewprotocolforreductionofhospital-acquiredinfections.Oftheideashe'sconsidering,AlternativeAwouldseemtobethebestchoice;however,AlternativeBwouldresultinbettercoordination.WhichalternativeshouldMatthewchoose?

A.   AlternativeA

B.    Heshoulddiscardbothideasandlookforsomethingbetter.

C.   AlternativeB

D.    Heshouldattempttoimplementboth,andseewhichworksbetter.

 

19.   Whichofthefollowingshouldanursingsupervisorbemostconcernedwithwhendevelopingforecasts?

A.   Theunemploymentrateandtrendsininsurancecoverage

B.    Ageandracedemographicsofthearea

C.   Ashortageofstudentspursuingnursingasacareer

D.    Ashortageofmedicalstudentstrainingasprimarycarephysicians

 

20.   Whenmayanemployeruseselectioncriteriathatscreenoutindividualswithdisabilities?

A.   Whenthepotentialemployeerefusestoanswerquestionsaboutthedisability

B.    Whenaccommodationofthedisabilitywouldbeinconvenient

C.   Never—theADAprohibitsdiscriminationonthebasisofdisability

D.    Whenthecriterionisjobrelatedandnecessarytothefunctionofthejob

 

 

Endofexam

 Exam:516803RR-INFLUENCE,CONTROL,ANDLABORRELATIONS

 

 

 

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Questions1to20:Selectthebestanswertoeachquestion.Notethataquestionanditsanswersmaybesplitacrossapagebreak,sobesurethatyouhaveseentheentirequestionandalltheanswersbeforechoosingananswer.

 

1.                   rolesareemployeecenteredandprovidesatisfactionfortheindividualneedsofthegroup'smembers.

A.   Task-oriented

B.    Followerfactor

C.   Synthesizer

D.    Emotiveleadership

 

2.                   theoryexamineshowandwhypeoplechooseaparticularbehaviortoaccomplishagoal.

A.   Process

B.    ERG

C.   Need

D.    Content

 

3.   Whiletheothermanagerialfunctionspreparethewayforamanagertogettheworkdone,whatroledoescontrollingperform?

A.   Makingsuretheworkgetsdoneproperly

B.    Makingsuretheworkgetsdonequickly

C.   Makingsureemployeesunderstandhowtodothework

D.    Makingsurethere'sworktoaccomplish

 

4.   Whatdoesforce-fieldanalysisinvolve?

A.   Discussingtheprosandconsofchangewithemployeestoovercomeresistance

B.    Buildingteamstostudyaproblemfacingthedepartment

C.   Usingautocraticmanagementtechniquestoenforcechange

D.    Determiningwhatinternalchangesneedtooccurtorespondtochangesintheexternalenvironment

 

5.   Whichofthefollowingisanexampleofanintangiblestandard?

A.   Howmuchlaundryshouldbeprocessedperhour

B.    Qualityofmedicinepracticedbystaffphysicians

C.   Nutritionalvalueoffoodforpatients

D.    Howmanynursesmustbeonthepatient-carefloor

 

6.   GenerationYspends               onaverageatonejob.

A.   36months

B.    6months

C.   1.6years

D.    6years

 

7.   Whatisthemostimportantfeatureofthedisciplinewithoutpunishmentconcept?

A.   Decision-makingleave

B.    Suspensionwithoutpay

C.   Counselingsessions

D.    Peerpressure

 

8.   Thesupervisor'splanningandcontrollingoffinancialresourcesfortheorganization'soperationsiscalled

                budgeting.

A.   organizational

B.    incremental

C.   flexible

D.    operations

 

9.   Whichofthefollowingisnotpartofthe4Esapproach?

A.   Engage

B.    Empathize

C.   Exemplify

D.    Educate

 

10.   Whichofthefollowingisnotanexampleofafeedbackcontrol?

A.   Patientsatisfactionsurveys

B.    Performanceimprovementreports

C.   Accountingreports

D.    Druginteractionalerts

 

11.                   establish(es)goalsbycomparingperformancetoothers.

A.   Benchmarking

B.    Performancequotas

C.   Performancemetrics

D.    Tangiblestandards

 

12.   Whichofthefollowingisthemostdesirablewayforpeopletoresolvefrustrationandanxiety?

A.   Detourbehavior

B.    Problem-solvingbehavior

C.   Resignation

D.    Retreat

 

13.   AccordingtoHerzberg'sMotivation–Hygienetheory,

A.   responsibilitycreatesdissatisfaction,notmotivation.

B.    hygienefactorscreatethemostmotivation.

C.   motivationfactorsarerelatedtoworkenvironment.

D.    hygienefactorstendnottobenoticedunlessthey'relacking.

 

14.   AllofthefollowingarepartofKotter'sEightStepstoeffectchange,except

A.   thawingandrefreezing.

B.    empoweringbroad-basedaction.

C.   generatingshort-termwins.

D.    buildingaguidingteam.

 

15.   The                 styleofleadershipminimizestheinvolvementbysubordinatesintheirjobs.

A.   consultative

B.    democratic

C.   TheoryY

D.    autocratic

 

16.   Whichofthefollowingstatementsistrueofmorale?

A.   Ittakesalongtimeforgoodmoraletoturnbadwhenthingsgowrong.

B.    Peptalksandcontestsareagoodwaytoimprovemorale.

C.   Theemployees'moraleisirrelevantaslongasthejobgetsdone.

D.    Raisingmoraleisalong-termprojectofthesupervisor.

 

17.                   canbedefinedasaperson'sideasabouthoweveryoneshouldfeeloract.

A.   Values

B.    Attitudes

C.   Perceptions

D.    Opinions

 

18.   Thecauseunderlyingmostresistancetochangeonthepartofemployeesis

A.   stupidity.

B.    erroneousperceptions.

C.   self-interest.

D.    uncertainty.

 

19.   Whatisthefirstthingthesupervisormustdobeforetakingdisciplinaryaction?

A.   Callameetingsoalltheemployeescanwitnessthediscipline

B.    Considerwhetherheorshehasproperlyguidedtheemployee

C.   Investigateandfindoutexactlywhathappened

D.    Checktheemployee'srecord


20.   Mariadecidestocreateachecklisttomakesurenostepsaremissedwhileheremployeesareadmitting

apatient.Whattypeofcontrolfunctionissheperforming?

A.   Concurrent

B.    Feedback

C.   Closed-loopfeedback

D.    Anticipatory

 

 

Endofexam

 

 Exam:516802RR-ORGANIZINGANDSTAFFING

 

 

 

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Questions1to20:Selectthebestanswertoeachquestion.Notethataquestionanditsanswersmaybesplitacrossapagebreak,sobesurethatyouhaveseentheentirequestionandalltheanswersbeforechoosingananswer.

 

1.   Whichofthefollowingisthebestplacetoconductanemploymentinterview?

A.   Intheemployeebreakroom

B.    Inthecafeteria

C.   Itdoesn'treallymatterwheretheinterviewtakesplace.

D.    Inthemanager'soffice

 

2.   Whichofthefollowingisthemainproblemofmatrixdesign?

A.   There'slessflexibility.

B.    Rolesofteammembersaren'tclearlydefined.

C.   Lateralrelationshipsarecreatedandthenblocked.

D.    Conflictsamongststaffoccur.

 

3.   The                 interviewisamorestructuredinterviewwheretheinterviewerfollowsastandardizedlistofquestions.

A.   counseling

B.    nondirective

C.   appraisal

D.    directive

 

4.   Aninformalgroupcanbeextremelybeneficialtothemanagerinwhatway?

A.   Takingoverresponsibilityforcertaintasks

B.    Helpchoosenewemployees

C.   Assistingthemanagerindelegatingtasks

D.    Helpingtrainthenewemployees

 

5.   Josénoticesthatthere'sstrongresistancetothechangesheismakinginthedepartmentandthattheresistanceismostlycomingfromaparticulargroupofpeople.Whatshouldhedo?

A.   Heshouldattempttosuppressthegroup.

B.    Heshouldthreatentowritethemupiftheycontinuetocreateproblems.

C.   Heshouldworktogaincooperationfromboththegroupanditsleader.

D.    Heshoulddonothingandcontinueonwiththechanges.

 

6.   Whendevelopingbackupemployees,it'simportantformanagersto

A.   Makesuretotellthemwhattodomultipletimes,sotheyremember.

B.    Establishanatmosphereofconfidenceandtrust.

C.   Usea"sinkorswim"approach,toweedoutunsuitableemployeesquickly.

D.    Passonasmanyproblemsastheycan.

 

7.   Wageratesandschedulesareusuallysetby

A.   top-leveladministration.

B.    linesupervisors.

C.   thehumanresourcesdepartment.

D.    eachdepartmentindependently.

 

8.   Mariahasbeenaskedtoredesignherdepartmentandwantstoassessanywastefulstepsusedintheadmissionsprocess.Whatprocessimprovementtoolshouldsheusetobestaccomplishthisgoal?

A.   PDCA

B.    SixSigma

C.   Lean

D.    PESTHR

 

9.   Whatisoneofthebestwayssupervisorscandeterminewhichemployeesareoutstandingintheirdepartment?

A.   Evaluatingtheemployees'attendancehistory

B.    Evaluatingtheemployees'jobexperience

C.   Givingalotofteststoevaluatecompetency

D.    Evaluatinghowtheemployeeworkswithotherstaffmembers

 

10.   Asupervisorcanbuildupthestrengthandexperienceoftheless-capableemployeesthroughwhatprocess?

A.   Exceptionprinciple

B.    Grooming

C.   Centralization

D.    Crosstraining

 

11.                   analysisisthebestwayforthemanagertodevelopjobdescriptionsandjobspecifications.

A.   Staffdetermination

B.    Job

C.   Role

D.    Humanresources

 

12.   Whatisthefundamentaldifferencebetweenlineandfunctionalauthority?

A.   Lineauthoritycanbedelegated,functionalauthoritycan'tbe.

B.    Lineauthorityrestsonspecialskills,functionalauthoritydependsonacceptance.

C.   Lineauthorityisassociatedwiththeindividual,functionalauthorityisassociatedwiththeposition.

 

13.   Whichofthefollowingisonereasonwhysomemanagersarereluctanttodelegateauthority?

A.   Theyseenorewardfortheadditionalresponsibilityofdelegation.

B.    Theyfeelclosertoadministrationwhentheykeepalltheirauthority.

C.   Theyfearbeingheldresponsibleforemployees'mistakes.

D.    Theyfearlossofstatusorcontrol.

 

14.   Organizationofthedepartmentshouldbedesignedto            first.

A.   servethedepartment'sobjectives

B.    createamatrix

C.   servethemanager'sneeds

D.    accommodateemployees'abilities

 

15.   Whenmakingahiringdecision,howisitbesttoproceed?

A.   Promptlyandtactfullytellunsuitableapplicantsthatthey'renotrightforthejob.

B.    Tellingunsuitableapplicantsthatyou'llcallthemwhenanotherjobopensupisagoodwaytoturnthemdowngently.

C.   Toavoidbadfeelings,don'ttellapplicantsthatthey'renotgoingtobehired.

D.    Alwaysexplainwhyyou'rerejectinganapplicant.

 

16.   Whatisonepotentialdisadvantageofextensivedelegation?

A.   Poordecisions

B.    Duplicationofeffortthroughempire-building

C.   Decreasedmoraleamongemployees

D.    Decreasedflexibility

 

17.   In                 theory,authorityoriginatesatthetopandisdelegateddownwardtosubordinates.

A.   implicitauthority

B.    formalauthority

C.   traditionalauthority

D.    authorityacceptance

 

18.   Whichofthefollowingpositionsdoesnothavelineauthority?

A.   Assistant-to

B.    Manager

C.   Administrators

D.    Subordinatemanagers

 

19.   Whichofthefollowingstatementsaboutreorganizationistrue?

A.   Managersshouldn'twastetheirtimereevaluatingorganizationalstructureandprocesses.

B.    Anorganization'sstrategymustbeadaptedtoitsstructure.

C.   Organizationalstructuremustbechangedtoaccommodatechangesinstrategy.

 

20.   Whichofthefollowingisagoodquestiontoaskduringanemploymentinterview?

A.   Haveyoueverstolenofficesupplies?

B.    Doyouhaveaproblemwithauthorityandtakingorders?

C.   Whatdidyoudislikeaboutyourpreviousjob?

D.    Doyouhaveanychronichealthconditions?

 

 

Endofexam

 

 

 

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