7.5 paerto chart

profilechristopher.

Assume you are working on a project to improve customer service. Create a Pareto chart based on the information on the following table. Use the Pareto chart template so that your resulting chart looks similar to Figure 7-12 (page 309 of your textbook).

Customer ComplaintsFrequency/Week
Customers is on hold too long90
Customer gets transferred to wrong area or cut off20
Service rep cannot answer customer's questions120
Service rep does not follow through as promised40
  • 8 years ago
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