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Submitted by neel on Fri, 2013-08-16 09:34
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 MGMT 317 Organizational Behavior final exam

Human skills such as emotional intelligence are indispensable in the new age of organizations. Identify and define five important dimensions of emotional intelligence that can and should be developed by any manager today.




Question 2


Scientific thinking is important to organizational behavior researchers and scholars for all of the following reasons EXCEPT:



the process of data collection is controlled.


the process of data collection is systematic.


proposed explanations are carefully tested.


only explanations that can be scientifically verified are accepted.


the process of data collection is discretionary.



Question 3


Research in organizational behavior is based on scientific thinking which means the proposed explanations are carefully tested and the explanations that can be scientifically verified are the only ones that are accepted.

Answer True 



Question 4


Carl Jung's work on problem-solving style reflects the way a person ____ and ______ information.

Question 5


Problem-solving style reflects the way a person goes about __________ and __________ information in solving problems and making decisions.



interpreting, evaluating.


interpreting, communicating


gathering, collecting.


evaluating, analyzing.


gathering, evaluating.


Question 6


A conditioned stimulus refers to a once-neutral stimulus that is paired with an original stimulus and becomes capable of affecting behavior in the same way as the initial stimulus.

Answer True 



Question 7


The ________________ component of an attitude reflects the beliefs, opinions, knowledge, or information a person possesses while the ________________ component is a specific feeling regarding the personal impact of the antecedents.


Question 8


A __________ contains information about a person s own appearance, behavior, and personality.



script schema.


self schema.


domestic schema.


person-in-situation schema.


indigenous schema.


Question 9


Values focus on specific people or objects, whereas attitudes have a more general focus and are more stable than values.

Answer True 




Question 10


Certain cultures, such as the United States, tend to underemphasize internal cues and overemphasize external cues.

Answer True 



Question 11


Content theories are useful in the integrated model of motivation as guides to understanding individual beliefs and career aspirations.

Answer True 



Question 12


According to expectancy theory, motivation will be __________ when expectancy and instrumentality are high and very desirable work outcomes result from task performance.


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Question 13


The _________, ____________, ______________ relationship underlies the logic of any performance based pay system.



performance; consistency; growth


hiring; work; performance


promotion; merit; reward


effort; performance; reward


assignment; performance; increase



Question 14


The best job design is always the one that meets organizational requirements for high performance, offers a good fit with individual skills and needs, and provides opportunities for job satisfaction.

Answer True 




Question 15


According to the integrated model of individual work motivation, a person s job performance is influenced most directly by all of the following EXCEPT:







work effort.


organization support such as resources and technology.




Question 16


People attributing romantic, almost magical qualities to leadership is known as the __________.




Question 17


Conger and Kanungo developed a five-stage charismatic leadership model.

Answer True 




uestion 18


__________ leadership is a more general term for employee-centered supervision.




Question 19


Leaders make attributions about subordinate performance and react differently depending on those attributions.

Answer True 


Active Standards




Question 20


What are supportive communication principles?




Question 21


The U.S. is a low-context culture where words convey only part of a message, while the rest of the message must be inferred from body language and additional contextual cues.

Answer True 




Question 22


A manager meeting with an employee states that there is plenty of time for the meeting. However, the manager keeps looking at a clock on the wall. This is an example of a _____________ message.



Question 23


Static is the term used to describe any disturbance that influences the effectiveness of the communication process.

Answer True 


Active Stan




Question 24


The framework developed by Vroom, Yetton, and Jago helps managers choose the best solution to a problem.

Answer True 




Question 25


Non-programmed decisions address routine problems that arise on a regular basis and for which standard solutions have been derived.

Answer True 





Question 26


__________ is the process of making joint decisions when the parties involved have different preferences.


Question 27


When people state their demands and then become committed to them and are reluctant to back down, they are demonstrating the negotiation pitfall known as __________.



Question 28


The myth of the fixed pie occurs when people become committed to their demands and are reluctant to back down.

Answer True 




Question 29


The second step in the team-building process occurs when members work together in planning for team improvements.





Question 30


In his studies of how people cope with the challenge of entering a team, Edgar Schein labeled individuals who act in a passive, reflective, and even single-minded manner while struggling with the fit between individual goals and group directions as disruptive entrants.

Answer True 



Question 31


Tasks that are complex in social demands require unique solutions and more information processing, whereas task that are complex in technical demands involve difficulties in reaching agreement on goals or methods for accomplishing them.

Answer True 




Question 32


Discuss the following approaches to team building: the formal retreat approach, the continuous improvement approach, and the outdoor experience approach.



Question 33


The formal retreat approach to team building offers opportunities for intense and concentrated effort to examine group accomplishments and operations.

Answer True 




Question 34


All of the following statements about spiritual leadership are correct EXCEPT:



spiritual leadership can be viewed as field of inquiry within the broader setting of moral leadership.


spiritual leadership does not yet have a strong research base.


spiritual leadership is a causal leadership approach for organizational transformation designed to create an intrinsically motivated, learning organization.


spiritual leadership includes values, attitudes and behaviors required to intrinsically motivate self and others to have a sense of spiritual survival through calling and membership.


spiritual leadership intrinsically motivates the self and others to experience meaning in their lives, believe they make a difference and feel understood and appreciated.


Active Standards




Question 35


Servant leadership involves both owning one s personal experiences and acting in accordance with one s true self.

Answer True 




Question 36


There are seven important aspects of position power: legitimate, reward, coercive, process, information, representative power and subordination.

Answer True 





Question 37


Legitimate power, or formal hierarchical authority, stems from the extent to which a manager can control subordinates behavior because they believe the boss has the right to do so.

Answer True 




Question 38


_________________essentially involves both owning one s personal experiences and acting in accordance with one s true self.





Question 39


Most organizational cultures are similar if not identical to one another.

Answer True 




Question 40


___________ innovation is the introduction of new goods or services to better meet customer needs, whereas __________ innovation is the introduction into operations of new and better ways of doing things.



Question 41


The three layers of cultural analysis are __________, _____________, and __________.



Question 42


The deepest level of cultural analysis focuses on shared values that can play a critical role in linking people together and can provide a powerful motivational mechanism for members of the culture.

Answer True 




Question 43


Examples of __________ include growth, productivity, stability, harmony, flexibility, prestige, and human resource maintenance.



output goals


input goals


performance goals


systems goals


statutory goals



Question 44


Centralization is the degree to which the authority to make decisions is restricted to higher levels of management.

Answer True 


Active Standa




Question 45


Most modern organizations use output controls as part of an overall method of managing by exception.

Answer True 




Question 46


Suppose that a pharmaceutical company publishes the following statement for the benefit of its stakeholders: We intend to be the world leader in developing and delivering important, cost-effective therapeutics based on advances in cellular and molecular biology. This statement is an example of a company s __________.



Question 47


In order to learn, an organization needs to be able to unlearn, switch routines to obtain information quickly and provide various interpretations of events rather than just tap into external archives.

Answer True 




Question 48


Which of the following is NOT cited as a barrier that blocks desired action, innovation, and learning?



an overemphasis on vertical relations that can block upward and downward communication


an overemphasis on functions, product lines, or organizational units that block effective communication


an overemphasis on senior management


an overemphasis on maintaining rigid lines between the firm and its partners


an overemphasis on natural, cultural, national, and geographic borders that can limit globally coordinated action



Question 49


The major problem with learning by doing is the inability to forecast precisely what will change and how it will change.

Answer True 




Question 50


What is organizational learning? How do organizations acquire knowledge?