MGMT 317 Organizational Behavior final exam

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  • Field: Human Resource Management
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Human skills such as emotional intelligence are indispensable in the new age of organizations. Identify and define five important dimensions of emotional intelligence that can and should be developed by any manager today.

 

Answer

 

Question 2

 

Scientific thinking is important to organizational behavior researchers and scholars for all of the following reasons EXCEPT:

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the process of data collection is controlled.

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the process of data collection is systematic.

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proposed explanations are carefully tested.

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only explanations that can be scientifically verified are accepted.

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the process of data collection is discretionary.

 

 

Question 3

 

Research in organizational behavior is based on scientific thinking which means the proposed explanations are carefully tested and the explanations that can be scientifically verified are the only ones that are accepted.

Answer[removed] True 
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 False

 

Question 4

 

Carl Jung's work on problem-solving style reflects the way a person ____ and ______ information.

Question 5

 

Problem-solving style reflects the way a person goes about __________ and __________ information in solving problems and making decisions.

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interpreting, evaluating.

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interpreting, communicating

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gathering, collecting.

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evaluating, analyzing.

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gathering, evaluating.

 

Question 6

 

A conditioned stimulus refers to a once-neutral stimulus that is paired with an original stimulus and becomes capable of affecting behavior in the same way as the initial stimulus.

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 False

 

Question 7

 

The ________________ component of an attitude reflects the beliefs, opinions, knowledge, or information a person possesses while the ________________ component is a specific feeling regarding the personal impact of the antecedents.

 

Question 8

 

A __________ contains information about a person s own appearance, behavior, and personality.

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script schema.

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self schema.

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domestic schema.

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person-in-situation schema.

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indigenous schema.

 

Question 9

 

Values focus on specific people or objects, whereas attitudes have a more general focus and are more stable than values.

Answer[removed] True 
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 False

                                                   

 

Question 10

 

Certain cultures, such as the United States, tend to underemphasize internal cues and overemphasize external cues.

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 False

 

Question 11

 

Content theories are useful in the integrated model of motivation as guides to understanding individual beliefs and career aspirations.

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 False

 

Question 12

 

According to expectancy theory, motivation will be __________ when expectancy and instrumentality are high and very desirable work outcomes result from task performance.

Answer

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Question 13

 

The _________, ____________, ______________ relationship underlies the logic of any performance based pay system.

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performance; consistency; growth

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hiring; work; performance

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promotion; merit; reward

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effort; performance; reward

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assignment; performance; increase

                                        

 

Question 14

 

The best job design is always the one that meets organizational requirements for high performance, offers a good fit with individual skills and needs, and provides opportunities for job satisfaction.

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Question 15

 

According to the integrated model of individual work motivation, a person s job performance is influenced most directly by all of the following EXCEPT:

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ability.

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experience.

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work effort.

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organization support such as resources and technology.

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Supervision.

 

Question 16

 

People attributing romantic, almost magical qualities to leadership is known as the __________.

 

 

 

Question 17

 

Conger and Kanungo developed a five-stage charismatic leadership model.

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uestion 18

 

__________ leadership is a more general term for employee-centered supervision.

 

 

 

Question 19

 

Leaders make attributions about subordinate performance and react differently depending on those attributions.

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Question 20

 

What are supportive communication principles?

 

 

 

Question 21

 

The U.S. is a low-context culture where words convey only part of a message, while the rest of the message must be inferred from body language and additional contextual cues.

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Question 22

 

A manager meeting with an employee states that there is plenty of time for the meeting. However, the manager keeps looking at a clock on the wall. This is an example of a _____________ message.

 

 

Question 23

 

Static is the term used to describe any disturbance that influences the effectiveness of the communication process.

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Active Stan

 

 

 

Question 24

 

The framework developed by Vroom, Yetton, and Jago helps managers choose the best solution to a problem.

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Question 25

 

Non-programmed decisions address routine problems that arise on a regular basis and for which standard solutions have been derived.

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Question 26

 

__________ is the process of making joint decisions when the parties involved have different preferences.

 

Question 27

 

When people state their demands and then become committed to them and are reluctant to back down, they are demonstrating the negotiation pitfall known as __________.

 

 

Question 28

 

The myth of the fixed pie occurs when people become committed to their demands and are reluctant to back down.

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Question 29

 

The second step in the team-building process occurs when members work together in planning for team improvements.

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Question 30

 

In his studies of how people cope with the challenge of entering a team, Edgar Schein labeled individuals who act in a passive, reflective, and even single-minded manner while struggling with the fit between individual goals and group directions as disruptive entrants.

Answer[removed] True 
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Question 31

 

Tasks that are complex in social demands require unique solutions and more information processing, whereas task that are complex in technical demands involve difficulties in reaching agreement on goals or methods for accomplishing them.

Answer[removed] True 
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 False

 

 

Question 32

 

Discuss the following approaches to team building: the formal retreat approach, the continuous improvement approach, and the outdoor experience approach.

 

 

Question 33

 

The formal retreat approach to team building offers opportunities for intense and concentrated effort to examine group accomplishments and operations.

Answer[removed] True 
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 False

 

 

Question 34

 

All of the following statements about spiritual leadership are correct EXCEPT:

Answer

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spiritual leadership can be viewed as field of inquiry within the broader setting of moral leadership.

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spiritual leadership does not yet have a strong research base.

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spiritual leadership is a causal leadership approach for organizational transformation designed to create an intrinsically motivated, learning organization.

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spiritual leadership includes values, attitudes and behaviors required to intrinsically motivate self and others to have a sense of spiritual survival through calling and membership.

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spiritual leadership intrinsically motivates the self and others to experience meaning in their lives, believe they make a difference and feel understood and appreciated.

 

Active Standards

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Question 35

 

Servant leadership involves both owning one s personal experiences and acting in accordance with one s true self.

Answer[removed] True 
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 False

 

 

Question 36

 

There are seven important aspects of position power: legitimate, reward, coercive, process, information, representative power and subordination.

Answer[removed] True 
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 False

 

 

 

Question 37

 

Legitimate power, or formal hierarchical authority, stems from the extent to which a manager can control subordinates behavior because they believe the boss has the right to do so.

Answer[removed] True 
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 False

 

 

Question 38

 

_________________essentially involves both owning one s personal experiences and acting in accordance with one s true self.

 

Standard

 

 

Question 39

 

Most organizational cultures are similar if not identical to one another.

Answer[removed] True 
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 False

 

 

Question 40

 

___________ innovation is the introduction of new goods or services to better meet customer needs, whereas __________ innovation is the introduction into operations of new and better ways of doing things.

 

 

Question 41

 

The three layers of cultural analysis are __________, _____________, and __________.

 

 

Question 42

 

The deepest level of cultural analysis focuses on shared values that can play a critical role in linking people together and can provide a powerful motivational mechanism for members of the culture.

Answer[removed] True 
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Question 43

 

Examples of __________ include growth, productivity, stability, harmony, flexibility, prestige, and human resource maintenance.

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output goals

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input goals

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performance goals

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systems goals

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statutory goals

 

 

Question 44

 

Centralization is the degree to which the authority to make decisions is restricted to higher levels of management.

Answer[removed] True 
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 False

Active Standa

 

 

 

Question 45

 

Most modern organizations use output controls as part of an overall method of managing by exception.

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Question 46

 

Suppose that a pharmaceutical company publishes the following statement for the benefit of its stakeholders: We intend to be the world leader in developing and delivering important, cost-effective therapeutics based on advances in cellular and molecular biology. This statement is an example of a company s __________.

 

 

Question 47

 

In order to learn, an organization needs to be able to unlearn, switch routines to obtain information quickly and provide various interpretations of events rather than just tap into external archives.

Answer[removed] True 
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 False

 

 

Question 48

 

Which of the following is NOT cited as a barrier that blocks desired action, innovation, and learning?

Answer

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an overemphasis on vertical relations that can block upward and downward communication

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an overemphasis on functions, product lines, or organizational units that block effective communication

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an overemphasis on senior management

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an overemphasis on maintaining rigid lines between the firm and its partners

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an overemphasis on natural, cultural, national, and geographic borders that can limit globally coordinated action

 

 

Question 49

 

The major problem with learning by doing is the inability to forecast precisely what will change and how it will change.

Answer[removed] True 
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 False

 

 

Question 50

 

What is organizational learning? How do organizations acquire knowledge?

 

 

    MGMT 317 Organizational Behavior final exam

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