WORKLAB

profilestriker101

iLAB OVERVIEW

Scenario and Summary

Acme Jewelry Company is a successful Midwestern retailer of medium-priced items. It currently has stores in six metropolitan areas and operates under a brick-and-mortar business model. Management has committed itself to enhancing its marketing channels to include an Internet-based distribution channel to the public. This e-commerce application is their first endeavor into Web-based information systems.

The company has the following organization structure.


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Facts about the current business:

  1. All stores are located in large shopping malls and carry the same merchandise.
  2. Jewelry lines include women's lines for necklaces, earrings, and bracelets in the range of the $50 - $200 price range.
  3. Approximately 500 items are available for sale in each retail location.
  4. A central warehouse is maintained in one of the larger cities and supplies all of the retail stores.

Facts about the project:

  1. The Senior Business Systems Analyst in the Information Systems Department has been assigned to manage the requirements discovery phase of this project.
  2. Time frames of the project are very tight because management wants the system implemented in time for the Christmas holiday season. It is currently April and a due date of October 1st has been requested.
  3. Your initial assignment is for the key system owners and users – the Chief Retail Officer (CRO), Chief Financial Officer (CFO), Chief Merchandising Officer (CMO), and Chief Information Officer (CIO) -- to gather an initial set of high-level business requirements. The Senior Business Systems Analyst will coordinate and facilitate a Joint Application Development (JAD) meeting to accomplish this task.
  4. Because all of the key stakeholders are extremely busy and frequently travel on business, it is not feasible for them to meet in person. Therefore, the meeting will be coordinated using e-mail, a SharePoint site, and will be held online in a Web conferencing environment.
  5. Because the time of all of the key stakeholders is extremely valuable, the JAD meeting itself will be limited to one hour maximum.
  6. The President/CEO may or may not attend the JAD meeting, depending on his or her other commitments.

You will be assigned to play the role of one of the participants in this JAD meeting. You should participate actively in the pre-meeting activities (scheduling and agenda preparation) and the meeting itself, all the while keeping in character with your assigned role.

All of the above information is known to all participants. In addition, you will receive a Cast of Characters with additional public information about all of the characters, and a Role Sheet with additional background on your character and some private information known only by you. It is up to you whether, when, and how to share any or all of your private information with others on your team.

Upon completing this lab, you will be able to:

  • Learn how to facilitate and elicit requirements for a business information system from a group of diverse users;
  • Also experience the conflict that may exist between users who have their own specialized need for the planned information system;
  • Practice the tasks associated with planning and conducting a meeting, including scheduling, preparing, and distributing an agenda by using an electronic collaboration support system (SharePoint); and
  • Learn and practice communication techniques and mechanical skills for meeting with a geographically dispersed group in a Web conferencing environment.

Necessary materials: All materials marked with * are already installed in your lab environment.

  • Background information (Scenario/Summary section above)
  • Microsoft Word* for writing the JAD meeting invitation memo
  • Microsoft SharePoint site* for scheduling meeting and creating meeting agenda
  • Web conferencing application* for conducting and recording the JAD meeting
  • Cast of Characters (BIS261_W4_iLab_Cast.docx; download from iLab files folder in Doc Sharing)
  • Role Sheet for your assigned role (BIS261_W4_iLab_Role_xxx.docx; download from Role: xxx folder in Doc Sharing, where xxx = the role assigned to you by your instructor for this lab)

Deliverables

  • JAD meeting invitation memo (Word document) posted to team SharePoint site and submitted to the weekly iLab Dropbox.
  • JAD meeting agenda on team SharePoint site, with a screenshot pasted in a Word document and submitted to the weekly iLab Dropbox.
  • Recorded JAD meeting in ClassLive Pro.

Grading rubric:

ItemPercentage
JAD meeting invitation memo (one score for the team)20%
JAD meeting agenda (one score for the team)30%
Demonstration of effective facilitation/group participation skills during meeting (assessed from recording). Each team member receives an individual score for this item based on his or her own participation in the recorded JAD session. Any team member who does not participate in the JAD session will receive a zero for this item.50%
 100%

 

iLAB STEPS

STEP 1: Read and analyze background information

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  1. Carefully read the Scenario/Summary above and identify the key system owners and users, and key issues affecting the project.
  2. Download and read the Cast of Characters document from the iLab Files area of Doc Sharing for more information about each of the stakeholders.
  3. After you have been assigned a role in this scenario by the instructor, go to the Doc Sharing tab on our course site, and use the drop-down list to select the area for your assigned role. Download your Role Sheet and read it carefully. Consider how your character's background and goals relate to the project.

STEP 2: Schedule JAD meeting

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    1. Log in to the Citrix iLab. (For help with logging in, see the iLab page under Course Home.)
    2. On the main iLab applications menu, click the icon labeled BIS261 iLabs SharePoint Site to go to the SharePoint site for BIS261.

  1. Click the link for this section of BIS261 to go to your course section, SharePoint site. Links to course section, SharePoint sites are on the right side of the page. For online courses, the link to your course section will be in the form BIS261sxxxyyz, where s = the section letter (A, B, C, etc.), xxx = the semester (SPR, SUM, or FAL), yy = the year, and z = the session (A or B). For example, the link to the online section A for Summer 2011 Session B would be BIS261ASUM11B. For campus courses, the link is preceded by a three-letter campus identifier. For example, the link to the Pomona campus section A for Summer 2011 Session B would be POMBIS261ASUM11B.
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