Show me how to post my homework

Just do my homework!

  • HTML tags will be transformed to conform to HTML standards.
  • Add rel="nofollow" to external links
Question
Submitted by budyka on Wed, 2012-10-17 23:27
due on Sun, 2012-10-21 23:25
answered 1 time(s)
Hand shake with Unicew: Complete ($6.00 paid)
Hand shake with neacy: In progress
Hand shake with Pros: In progress
budyka is willing to pay $20.00
budyka bought 18 out of 19 answered question(s)

other students are interested:
tifany2 on Sun, 09 Dec 2012
MikleJohnson on Fri, 23 Aug 2013
2 anonymous students showed interest

Course Project: Petrie's Electronics "No Customer Escapes" Customer Relationship Management (CRM) System

1)   Objectives

Petrie's Electronics needs to improve its marketing and customer retention by increasing customer loyalty. The marketing department is in need of a Customer Relationship Management (CRM) system. Upper management has selected No Customer Escapes as the top Information Technology project this year.

    1. In Week 6, we have completed planning and selection, analysis, and design and are now ready to select an implementation method and prepare for operational use and maintenance of the system by completing all of the activities of the final phase of the system development life cycle (SDLC).

    1. In order to implement our CRM system, we will need to document the system, train users, code and test the system, plan for operational support, and maintain the system.

    1. Project closedown brings the project to an end. A project can have a natural or unnatural termination. When a project terminates, several activities are performed including: (1) closing down the project; (2) conducting post-project reviews; and (3) closing the customer contract. When closing down the project, the project manager may assess each team member, provide career advice to team members, handle negative personnel issues, notify all interested parties that the project is completed, finalize documentation and financial records, and celebrate the accomplishments of the team. When conducting post-project reviews, the objective is to determine the strengths and weaknesses of project deliverables, the processes used to create them, and the project management process. Closing the customer contract ensures that all contractual terms have been met.





Petrie’s Electronics Project Closeout Report: Here are some suggested topics to cover - you can add more!



Include an introduction



Describe Final System Acceptance Criteria



Resources: Were the right personnel assigned to the project?



What are some maintenance challenges you see for the CRM system? How can we reduce the cost for the six types of maintenance mentioned in Chapter 10?



What preventive maintenance tasks need to be scheduled? What other types of maintenance will be needed? How can we measure the effectiveness of maintenance?



Describe the process you recommend for controlling maintenance requests and configuration management.



Describe the most important lessons learned.



Include a Conclusion and Reference Page following APA formatting.

 

2)   Objectives

Petrie Electronics implemented its Customer Relationship Management (CRM) system, No Customer Escapes last week. But like any system, the Change Management team receives a request for a change to the system. The Project Manager reviews the change request, and realizes an alternative development method is needed to analyze and design the changes to the system. An object oriented method must be selected, but it seems Use Cases were not created when the system was first developed. The Project Manager knows the benefits of Use Cases and assigns our team to create one using Unified Modeling Language (UML) notation.

    1. In Week 7, we learn some alternative system development life cycle (SDLC) methods, object-oriented analysis and design, and agile methods.

    1. In order to implement our CRM system, we will need to create a Use-Case Diagram illustrating the four processes the CRM system identified on page 187 of our book.

 


Week 7 Project Tasks

 

Create a Use Case for the CRM system.

Answer
Submitted by Unicew on Sun, 2012-10-21 12:15
teacher rated 77 times
4.16883
purchased 24 times
price: $20.00

Answer rating (rated 5 times)

2.6

Petrie Electronics:

body preview (0 words)

file1.doc preview (823 words)

Insert xxxx xxxx � PAGE xx xxxxxxxxxxx �5�.

xxxxx

College:

xxxxxxxx

Tutor:

Date:

Petrie xxxxxxxxxxxxx

Petrie electronics xxx a urge xx xxxx marketing and xxxxxxxx xxxxxxxxx through increase xx customer xxxxxxxx xxx customer relationship management xxxxxx xxxxxxx that xxxxx xx xx xxxxxxxxxxxx xx xxxxxxxxx through xxxxxxxxxxxxx xxx xxxxxxxxxx systems. xxx xxxxxxx in xxxxxx xxxxxx xxxxxxxx in xx Figure xxx can xx used in x xxxxxx of ways xx xxxxxxx customers in the business. To xxxxx xxxxx xxx diagram can be use to market xxxx of the xxxxxxxx xxxxxxx advertisements xxx xxxxxxxxx xx xxx customer goods and services. xxx xxx is used to generate xxxxxxxx information xx the system. This xxxxxxxxxxx xxx be xxxx xx the product xxxxxxxx to xxxx the xxxxxxxxxxxxx xx xxx xxxxxxxx xx design products that xxx tailored xx be used xx xxx xxxxxxxxx xxxxxxxxx 2007).

xxx xxxx xxxxxx can be xxxx in many xxxxx Firstly, xxx xxxx system can xx used in xxx timing of the processes in xxx

- - - more text follows - - -


Buy this answer

Try it before you buy it
Check plagiarism for $2.00