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Submitted by Homework Tutor on Fri, 2013-11-01 12:12
due on Sun, 2014-11-30 01:00
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BSHS 375 Week 5 Learning Team Quality Assurance Review

Read the scenario and complete both Part 1 and Part 2.


Part 1


As the director of a community-based mental health agency, you receive a phone call from a school where one of your staff is providing services to a client. The teacher reports that the staff person is very talented, but is not open to feedback and does not tailor her interventions with the client according to his behavior on a specific day. She is also frequently late. This has created conflict between the teacher and the staff person.


Examine this particular case and figure out if services are being provided appropriately. As a director, you gather information from the teacher, the staff person, the family, and anyone else involved in the case. 


Create a list of 7 to 10 questions that help guide your information gathering process, covering three basic components of quality assurance:


·         Proper provision of service

·         Client satisfaction with service

·         Proper documentation


Explain the reasoning behind your chosen questions.


Describe how the information gathered from your questions can help to monitor and prevent future fraud and misappropriation of services.


Part 2


During the investigation, the teacher revealed to you that the client had just been treated for a communicable disease


·         Identify how security was breached in this scenario and explain the impact on confidentiality and services.

In this circumstance, how would you repair the relationship with the client and preventing it from happening again?


BSHS/375 Week 5 Learning Team Quality Assurance Review

Submitted by Homework Tutor on Fri, 2013-11-01 12:14
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BSHS 375 Week 5 Learning Team Quality Assurance Review (700 words)

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Week x xxxxxxxx xxxx Quality Assurance xxxxxx

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xxxxxxx head: Team xxxxxxxxxx (Quality Assurance) Week xxxxxxx xxxx xx xxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxx PAGE xx xxxxxxxxxxx �5� ��

xxxxxxx xxxxxxxxx Team xxxxxxxxxx

xxxx 375


Quality Assurance

Part One

xxxxxx xxxxxxxxx xx xxxxxxxxx

xx Can xx xx xxx xxx xxxxxxxx xxxxxxxxxxx at xxx times when talking xx xxx xxxxxxx xxxx xxxxxxxxxxx xxxx your xxxxxxxxx

2. Communication xx x must. When xxxxxxx in the community xxxxx mental xxxxxx agency is xx important xx staff xxxxxxx xxxxx xx xxxxxxx’ xxxxxxxx traits?

3. Are you xxxxxxxx xxxx xxx attendance xxxxxxx

xx All clients xxx xxxxxxx and xxxxxx should we overlook their xxxxxxxxx needs xxx xxx own personal gain?

xxxxxx xxxxxxxxxx xxxxxxxxx xxxxxx always bridge the gap xx xxxxxxxxxxxxx on every xxxx xx there is xxx other xxxxxx xxxxxxxxx that xxx xxxxx to know about it xxxxxx not be withheld from anyone. The main xxxxx for everyone xx making sure xxxx xxx organization xxxxxxxx xxx xxxxxxx xxxx xx needed and keep

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